Case Study 1 BA 617
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Case Study 1
Tyron Duncan
BA 617
Campbellsville University
March 12, 2024
Leadership Case Problem A: Suzanne Expects Results
Suzanne is a new manager in a software development company. She is very focused on results and getting things done, but she doesn't seem to be very good at understanding and responding to the needs of her employees.
In one particular instance, Suzanne is meeting with Hank, one of her employees. Hank is having trouble meeting a deadline, and he tells Suzanne about it. Suzanne immediately jumps to the conclusion that Hank is not working hard enough. She doesn't take the time to understand why Hank is having trouble, or to offer him any support.
In which leadership trait or characteristic does Suzanne seem to need the most development?
Suzanne seems to need the most development in the area of empathy
. Empathy
is the ability to understand and share the feelings of another person. It is an important leadership trait because it allows leaders to connect with their employees on a personal level. When leaders are empathetic, they are better able to understand and respond to the needs of their employees.
In the case of Suzanne, her lack of empathy is evident in her meeting with Hank. When Hank tells her about his trouble meeting the deadline, Suzanne immediately jumps to the conclusion that he is not working hard enough. She doesn't take the time to
understand why Hank is having trouble, or to offer him any support.
A more empathetic leader would have taken the time to understand Hank's situation. They would have asked him why he was having trouble meeting the deadline, and they would have offered him support. By doing so, the leader would have been able
to build a stronger relationship with Hank, and they would have been more likely to help him succeed.
How would you rate Suzanne’s level of emotional intelligence?
I would rate Suzanne's level of emotional intelligence as low. She seems to be very good at controlling her own emotions, but she's not very good at understanding and responding to the emotions of others.
In the case of Suzanne's meeting with Hank, her lack of emotional intelligence is evident in her response to Hank's feelings of stress and frustration. Suzanne doesn't acknowledge Hank's feelings, and she doesn't offer him any support. Instead, she simply tells him to work harder.
A more emotionally intelligent leader would have acknowledged Hank's feelings, and they would have offered him support. By doing so, the leader would have been able
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Related Questions
An organization has a staffing strategy in which it hires 10% more employees than it needs in any job category to ensure its hiring needs are met. Leaders in the organization reason that some of the new hires will renege on the accepted offer and that the organization can renege on some of its offers, if needed, in order to end up with the right number of new hires. Evaluate this strategy from an ethical perspective. Explain.
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FACTS:
Miss Joan Santos, a computer programmer in Mannadel Corporation for more than six (6) years now, was discussing her salary situation with Mr. Roderick Santiago, her manager. Miss Joan was unhappy because she did not receive any salary increase from ten to fifteen percent.
Miss Joan’s performance has been considered very satisfactory for the last five (5) years and previous to this she got very substantial increases in salary due to the important programs that she made for the corporation related to accounting and personnel matters. She made a lot of improvements in the purchasing systems and systematized inventory records in materials management.
The management had recently started a comprehensive job evaluation program and some positions are aligned within the salary grade approved by the management committee, where Mr. Roderick Santiago is also a member. Mr. Santiago explained to Joan that her salary was already way above the salary grade for the position evaluated and…
arrow_forward
FACTS:
Miss Joan Santos, a computer programmer in Mannadel Corporation for more than six (6) years now, was discussing her salary situation with Mr. Roderick Santiago, her manager. Miss Joan was unhappy because she did not receive any salary increase from ten to fifteen percent.
Miss Joan’s performance has been considered very satisfactory for the last five (5) years and previous to this she got very substantial increases in salary due to the important programs that she made for the corporation related to accounting and personnel matters. She made a lot of improvements in the purchasing systems and systematized inventory records in materials management.
The management had recently started a comprehensive job evaluation program and some positions are aligned within the salary grade approved by the management committee, where Mr. Roderick Santiago is also a member. Mr. Santiago explained to Joan that her salary was already way above the salary grade for the position evaluated and…
arrow_forward
1. Describe the changes that should occur to minimize the likelihood of these problems in the future.2. What recommendations do you have for Paul to improve the relationship between employees and management?
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John is aware of the negative impact that the layoffs will have on the employees and their families. He is also aware of the potential negative publicity that the layoffs could generate for the company. However, he believes that the decision is necessary in order to ensure the long-term viability of the company.
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Case 8.1
Content of a Personal Development Plan at Brainstorm, Inc.
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Note: Please don't copy from previous existing answer.
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In an Entrepreneurship class, the teacher gave the students a role-playing activity and it is about promoting their own product/service. The teacher divided the class into two groups and gave 5 minutes to prepare. While the students are busy, the teacher got a chance to observe the two groups. The teacher noticed that the first group was undisciplined and disorganized. Some were chatting with their classmates and some were just using their mobile phones. The leader was very upset. The second group was very attentive and cooperative. The leader planned the activity well while the members are listening attentively.
Which group do you think will perform better? Why do you say so?
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