Module 09 Exercise #1 - Methods of Carrying on Business

The proposed E-Counselling System (ECS) allows students to submit their complaints. The system starts with the initial state where it shows a complaint form for the student to fill. After the student fills out the complaint form, he/she should submit it. The submitted complaint appears to the academic advisor who assigns it to a staff member and change its state to under process. The staff member should resolve the student complaint within one week. If the week has passed and the complaint is not resolved yet, the complaint state becomes unsolved and further actions are taken by the Head of Department. The Head of Department changes the state of the complaint to under investigation and a meeting is conducting with the student to resolve his/her complaint. At the end, the Head of Department resolves the student complaint.   Draw a State Diagram for the Complaint object. Use suitable names for the states and show all guards.

Chuck is a newly promoted supervisor of a large call center. He is tasked by his manager to devise a customer service training and testing manual for new and existing workers. How would he define customer service? If Chuck were to write a training manual on CUSTOMER SERVICE what would that look like? : Problem Solving Definition What role does problem solving have in customer service? What is effective problem solving?  What problem solving strategies and techniques do professionals  use? How would one  gain this knowledge and learn from this experience?

Please I need the answers of the 3 questions related to the document below!

Jessica albaa has been hired as an information systems consultant for Royal Caribbean cruise lines. Her first task is to make a recommendation for a system that can help with improving customer service by reducing response times, while considering that Royal caribbean does not have the capacity to add additional customer service phone operators to their staff. Which of the following technologies do you recommend to Royal caribbean to help with improving customer service response times? -Management support system -executive information system -enterprise resource planning system -knowledge management system -personalization system

-Give 5 words that describe the impact or effects of Massive Open Online Course (MOOOCs)

Consider the following case as you respond to the questions:HSO Corp. designs, manufactures and sells golf carts, scooters and similar vehicles. When a prospective client contacts one of their seven corporate offices, the office manager fills out an "intake questionnaire" to determine if HSO can meet the prospective client's needs. The office manager assembles a team of employees with expertise in design, production, marketing and accounting; the team reviews the intake questionnaire and determines if HSO can take on the order. If so, the office manager prepares a three-page written proposal for the prospective client; the proposal explains the responsibilities of both HSO and the client, along with a timeline and a budget. The proposal is forwarded to the prospective client electronically, and the client has ten calendar days to accept it. If HSO cannot take on the order, the prospective client receives an automatically generated form letter; if the prospective client does not accept…

For this assignment, you will synthesize concepts you have learned during Weeks 4, 5, and 6 by writing answers to questions about the following three business topics. 1. Business collaboration 2.Business communication 3.Quality improvement

Time left 0:11:18 On his company website, Luke asks customers who fill orders to place a check-mark in a box if they are willing to let him share their information with his suppliers. By asking this question, Luke is addressing privacy issues, and covering his actions in case someone should try to sue him for sharing private information. He is responding to the question, "Are my proposed actions legal?" Select one: O True O False Several years ago, the garment and soft goods industry agreed to adopt higher ethical standards with respect to contract manufacturers that produce their goods. The leadership agreed that this was a good approach in order to avoid the U.S. government's intervening and creating new laws to force the industry to only work with foreign manufacturers who operate with high ethical standards. This was a sensible strategy on the part of the garment and soft goods industry. Select one: O True O False In reality, ethical behavior depends on the situation. For example,…

One of the engineers at Clearwater Electronics is a devout Muslim and is required to attend prayer services at his mosque during the day on Friday for a short period. He has asked his direct supervisor in the past if he might take time off, but his supervisor said it would be too inconvenient. The engineer has now asked HR for help in determining if a reasonable accommodation could be made so he can attend the midday prayer service. Which of the following statements would be considered the best “reasonable accommodation” HR can present to the supervisor?     The company could allow the engineer to take his lunch break to attend the prayer service. If he is late returning, he can make up the time at the end of the day.   The company could remodel a storage area as a prayer space, which would require at least six thousand dollars for the remodel because of the need for washroom facilities.   The company could ask another employee to cover for the time the engineer is gone and…

Choose a suitable question for each of the following answers.

The new, consultative function of the MIS department centers on more efficient project management, technical training, and effective infrastructure planning. Group of answer choices True False

Ahmed has recently joined as CEO at Muscat Oils LLC, a large Oil and Gas company based in Muscat. He invited Fatima, CIO of the company to discuss the status of Information systems used in the company. Some of the systems that they discuss during the meeting are given below. Company is using information system to maintain the required temperature and pressure in the oil fields. Whenever in any field the pressure crosses the standard limit, the censors inform the manager sitting in Muscat and they can take corrective action to control it. The managers remain in touch with their colleagues working remotely in the fields using Skype for business and Microsoft teams.Point of Sales terminal have been used at the sales department since 1985. Recently company has started using Business Intelligence in order to analyse the huge backup data.BI helps the company to obtain completive advantage by identifying the market trends and hidden pattern in the information that’s why company has decided to…

Ahmed has recently joined as CEO at Muscat Oils LLC, a large Oil and Gas company based in Muscat. He invited Fatima, CIO of the company to discuss the status of Information systems used in the company. Some of the systems that they discuss during the meeting are given below.          Company is using information system to maintain the required temperature and pressure in the oil fields.  Whenever in any field the pressure crosses the standard limit, the censors inform the manager sitting in Muscat and they can take corrective action to control it. The managers remain in touch with their colleagues working remotely in the fields using Skype for business and Microsoft teams.     Point of Sales terminal have been used at the sales department since 1985. Recently company has started using Business Intelligence in order to analyse the huge backup data.BI helps the company to obtain completive advantage by identifying the market trends and hidden pattern in the information that’s why company…

Oh no! Our expert couldn't answer your question. Don't worry! We won't leave you hanging. Plus, we're giving you back one question for the inconvenience. Here's what the expert had to say: Hi and thanks for your question! Unfortunately it looks incomplete. Please resubmit the question with clearer image. We've credited a question back to your account. Apologies for the inconvenience. Ask Your Question Again 25 of 30 questions left until Feb 26, 2022 Question Procter & Gamble (P&G) Procter & Gamble (P&G) is the world’s largest consumer products company. Some of its category-defining brands include Ivory soap, Tide detergent, Crest toothpaste, and Pampers diapers. Among its many offerings, P&G has more than 20 consumer brands in its lineup that achieve over 66.8 billion dollars or three (3) trillion pesos in 2018. P&G’s iconic brands are a result of a clearly formulated and effectively implemented company strategy. The company pursues a strategy…

Please answer the parts  in the case of the operational  manager in the Human Resource department as how would having an insurance policy benefits your department/ employees you should answer on the prospective of your department.Insurance Ltd. accepts payments on various insurance policies from employees of businesses across the island. These businesses deduct payments from employees’ salaries and pay the insurance company a lump sum each month. This total amount deducted is shown on each employee’s payslip.   Deductions are due at the end of each month and each participating business submits one payment for its employees to the insurance company via online payments through the bank. However, if payments were received after 11:00 a.m., the bank does not process them until the next business day. At the beginning of each month an administrative assistant at MGMT Insurance Ltd. downloads the deductions for each company and allocates payments to the various policies. These payments…

Cahaya Hospital is one of the largest hospitals in the country. It has recently raised enough funding to build a new enterprise information system. With this new system all medical reports will be digitised and stored in a database from which doctors can retrieve a patient’s record using a PC. Digital records make it easy for several doctors to treat the same patient and there is no need to pass paper reports from one doctor to another. With the new system doctors will type all information into the computers rather than write on paper, and use the records to produce prescriptions directly from the computer.The hospital appointed an external consultant for the project and will form an internal project team to advise and work with the contractor. Individuals from various departments including doctors will be assigned as project team members. Dr. Lim who has no project work experience, has been appointed to head the project team.  Identify and evaluate the activities that need to be…

Cahaya Hospital is one of the largest hospitals in the country. It has recently raised enough funding to build a new enterprise information system. With this new system all medical reports will be digitised and stored in a database from which doctors can retrieve a patient’s record using a PC. Digital records make it easy for several doctors to treat the same patient and there is no need to pass paper reports from one doctor to another. With the new system doctors will type all information into the computers rather than write on paper, and use the records to produce prescriptions directly from the computer.The hospital appointed an external consultant for the project and will form an internal project team to advise and work with the contractor. Individuals from various departments including doctors will be assigned as project team members. Dr. Lim who has no project work experience, has been appointed to head the project team.Required:(a) Identify and evaluate the activities that need…

prererem me veemp pe r Force Completion This test can be saved and resumed at any point until time has expired. The timer will continue to run if you leave the test. Your answers are saved automatically. Remaining Time: 1 hour, 59 minutes, 14 seconds. * Question Completion Status: A Moving to another question will save this response. Quèstion 1 The marketing environment consists of micro environment and macro environment. List and briefly explain the six uncontrollable environment forces. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). I U S Paragraph E v E v Arial 10pt A 田v国 日 由田国 Ť {i} > A Moving to another question will save this response. 米 10 12 prt sc %23 3 4 5 7 8 %3D V E Y U { 1 D G H. J K. LL %24

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Please view the attached image and answer part a to the question. PLEASE SHOW ALL WORK

A midsize mobile carrier keeps records of complaints received from its customers. Complaints for last month are listed in the following table. What percent of the complaints are due to the category Long customer service wait times?  If necessary, Round your answer to two decimal places.

Assuming you are on the phone with a customer, how would you respond in each of the following scenarios. How should you ask this question when you need the customer's name? What is the most effective way to ask a question when you have forgotten the name of the customer? What is the most effective way to ask about the customer's address when you need it?

After reading chapter 6 of the text, discuss the process used to overcome objections. This upcoming Tuesday will be the 3rd meeting the sales team from La Carva Luxury Bathtubs will be having with a prospect regarding bathtubs she would like to purchase. The sales team conducted a presentation five months ago to a group of prospects, which this prospect attended. While the prospect expresses great interest in the product, at the previous meetings she seems to have additional concerns regarding the bathtubs and was not able to come to a decision to make a purchase. This issue is becoming overwhelming, and the sales team intends to address this matter once and for all. Based on the techniques discussed in the chapter, which specific technique do you believe will effectively address the prospect's objections? Explain. Please be mindful to use relevant personal selling concepts to support the claim. Use Professional Selling by Sam Hunt as a reference

Choose a suitable question for each of the following answers.

Assuming that the problems identified are the following, what would be your proposed solution to improve service quality and customer satisfaction?   PROBLEMS           SOLUTIONS Late Delivery    Misunderstanding customer expectation   Slow customer service representative   Preferred payment not accepted     answer only, pls provide an answer that is not plagiarized.   (note: this is not a writing assignment pls do not reject)

Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism.

Suraj is currently employed as a healthcare provider in a community hospital in a local community. The local high school is designing a learning unit for sophomores who have expressed an interest in healthcare analytics as a potential future career. State at least 2 certifications or professional associations that are relevant to this field and the pros and cons of obtaining these certifications or becoming a member of these association.   Need answer fast plz