SITXWHS007 SHORT ANSWER QUESTIONS
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Assessment Tasks and Instructions
Student Name
Student Number
Course and Code
Unit(s) of Competency and Code(s)
SITXWHS007 Implement and monitor work health and safety practices
Trainer/Assessor
Assessment for this Unit of Competency
Details
Assessment 1
Short Answer Questions
Assessment 2
Practical observation
Assessment 3
Assessment conducted in this instance: Assessment 1 2 3 Reasonable Adjustment
1.
Has reasonable adjustment been applied to this assessment?
No No further information required
Yes Complete 2. 2.
Provide details for the requirements and provisions for adjustment of assessment:
Student to complete
My assessor has discussed the adjustments with me
I agree to the adjustments applied to this assessment
Signature
Date
2
nd
Assessor to complete
I agree the adjustments applied to this assessment are reasonable
Name
Signature
Date
Assessment Guidelines
Knowledge Evidence-Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
primary components of relevant state or territory WHS legislation:
actions that must be taken for legal compliance
employer responsibilities to provide a safe workplace
requirement to consult, and acceptable consultation mechanisms
requirements for the use of WHS representatives and committees, and their roles and responsibilities
requirements for hazard identification, risk assessment, risk control and acceptable mechanisms
requirements for record keeping and acceptable record keeping mechanisms
requirement to provide information and training
employee responsibilities to ensure safety of self, other workers and other people in the
workplace
employee responsibility to participate in WHS practices
ramifications of failure to observe WHS legislation and organisational policies and procedures
content of health, safety and security policies and procedures; and consultation, hazard identification, risk assessment and reporting documents
methods used for health, safety and security consultation, hazard identification and risk assessment
options for the provision of training:
coaching or mentoring in safe work practices
formal training programs in safe work practices
hazard identification, risk assessment and control
health, safety and security policy and procedure induction
health, safety and security representative or committee
provision of information, fact sheets and signage to ensure safe work practices
types and key content of health, safety and security information:
consultative arrangements for health, safety and security
employee roles and responsibilities in health, safety and security management practices
legal obligations and ramifications of failure to comply
location of first aid kit and emergency evacuation plan
health, safety and security training information and updates
policies:
overall approach of organisation to health, safety and security
SITXWHS007
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SHORT ANSWER QUESTIONS
participation of personnel in health, safety and security management practices
responsibilities of employees to ensure safety
procedures
specific risk control measures relevant to the workplace
specific regulations and codes of practice
use of:
hazard identification reporting documents
risk assessment template documents
consultative processes for obtaining staff input into health, safety and security policies and procedures
time requirements for hazard identification:
when changes to the workplace are implemented:
before the premises are used for the first time
before and during the installation or alteration of any plant
before changes to work practices are introduced
when any new information relating to health and safety risks becomes available
required health, safety and security records and reports:
consultation
hazard identification
incident and accident notifications to WHS regulatory authorities
incident or accident, near miss reports and related statistics
monitoring reports and recommendations for change
risk assessments
risk control actions
training action plans
training undertaken.
Place/Location where assessment will be conducted
Resource Requirements
Pen, Paper, internet access or a copy of “Australia New Zealand Food Standards Code - Standard 3.2.1 - Food Safety Programs (Australia Only)” or an organisational food safety plan as set out in the TP.
Instructions for assessment including WHS requirements
You are required to address all questions to achieve competence. Your trainer will provide you with SITXWHS007
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SHORT ANSWER QUESTIONS
instructions for time frames and dates to complete this assessment.
Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide you with feedback and the result you have achieved. Statement of Authenticity
I acknowledge that I understand the requirements to complete the assessment tasks
The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature
: Date: / /202
This assessment:
First Attempt
2nd Attempt Extension –
Date: / / RESULT OF ASSESSMENT
Satisfactory Not Yet Satisfactory Feedback to Student:
Assessor(s) Signature(s):
Date:
/ 202
Student Signature
Date:
/ / Assessment instructions to Learner
Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the
terms and conditions relating to the submission of your assessment task. Please consult with your
trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to
the terms and conditions, and address fully each assessment task. Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the
overall unit of competency. When undertaking any written assessment tasks, please ensure that you
address the following criteria: SITXWHS007
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SHORT ANSWER QUESTIONS
Address each question including any sub-points
Demonstrate that you have researched the topic thoroughly
Cover the topic in a logical, structured manner
Your assessment tasks are well presented, well referenced and word processed Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is
completing all the assessment tasks on time. Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as
your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you
have any doubts about including the work of other authors in your assessment, please consult your
trainer/assessor. The following list outlines some of the activities for which a learner can be accused of
plagiarism:
Presenting any work by another individual as one's own unintentionally
Handing in assessments markedly like or copied from another learner
Presenting the work of another individual or group as their own work
Handing in assessments without the adequate acknowledgement of sources used,
including
assessments taken totally or in part from the internet. If it is identified that you have plagiarised within your assessment, then a meeting will be organised to
discuss this with you, and further action may be taken accordingly. Collusion
Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in
whole or in part of unauthorised collaboration with another person or persons. Collusion involves the
cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such,
both parties are subject to disciplinary action. Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more
training and experience). Once the learner has completed all the assessments for this unit of competency, the learner will be
awarded “Competent” (C) or “Not Competent” (NC) for the relevant unit of competency. Confidentiality
The college will treat anything, including information about your job, workplace, employer, with strict
confidence, in accordance with the law. However, you are responsible for ensuring that you do not
provide us with anything regarding any third party including your employer, colleagues, and others, that
they do not consent to the disclosure of. While we may ask you to provide information or details about
aspects of your employer and workplace, you are responsible for obtaining necessary consents and
ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with
such information. Assessment appeals process
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SHORT ANSWER QUESTIONS
If you feel that you have been unfairly treated during your assessment, and you are not happy with your
assessment and/or the outcome because of that treatment, you have the right to lodge an appeal. You
must first discuss the issue with your trainer/assessor. If you would like to proceed further with the
request after discussions with your trainer/assessor, you need to lodge your appeal via the complaint
and appeal form which is available on the college website. Recognised prior learning
Learners will be able to have their previous experience or expertise recognised on request. Special needs
Learners with special needs should notify their trainer/assessor to request any required adjustments as
soon as possible. This will enable the trainer/assessor to address the identified needs immediately
.
SITXWHS007
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SHORT ANSWER QUESTIONS
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Related Questions
1. List 6 best practiced for modified work
2. What must be included in an integrated disability management
program
3. Why is early intervention important in a DM program?
4. What are the principles of DM Program
Course Name Module #
Your name
arrow_forward
Case Study 1
Study Fighting Fires
dina/Sack/Getty Images
In British Columbia,
the competition for
firefighting jobs is
fierce, with more
than 1,600 people
applying for about 60
jobs. At one time, the
provincial Ministry of
Forests required all
job applicants to pass this physical fitness test:
• Lift a 23-kilogram bar in an upright rowing motion
18 times.
⚫ Carry pumps and hoses, weighing as much as 50
kilograms, over a timed distance.
• Perform a shuttle run, which involves darting back
and forth at an increasingly faster pace between
cones situated 20 metres apart.
The B.C. Government and Service Employees Union
argued that the average man, with training, could easily
pass the test, whereas the average woman, even with
training, could not. Only 35 percent of women who
applied for the firefighter's job passed the test; about 70
percent of the men did.
The University of Victoria scientists who designed
the tests argued that most women could reach the stan-
dard, although they would…
arrow_forward
Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints.
Case: Tip Top Markets
Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.
June 1
out of orange yogurt
produce not fresh
bread stale
lemon yogurt past sell date
checkout lines too long
couldn’t find rice
overcharged
milk past sell date
double charged
stock clerk rude
meat smelled strange
cashier not friendly
charged for item not purchased
out of maple walnut ice cream
couldn’t find the sponges
something green in meat
meat tasted strange
didn’t like music
store too cold…
arrow_forward
Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints.
Case: Tip Top Markets
Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.
arrow_forward
Subject: Quality Engineering
Explain the TQM principles and and different Areas?
arrow_forward
erations Management Spring21
Time left 1:09:19
stion
In a fabric manufacturing factory, the quality control process using control charts from SPC. In an hour there are a total of 5 samples are taken
each having 5 observations regarding the thickness of fabric in measured in millimeters. In a particular hour, the sample means (X-bar) are noted to
be: 156.46, 199.62, 189.31, 102.22, and112.09 respectively. In the same sample, the corresponding ranges are: 11.97, 12.17, 13.94, 11.86, and
11.83 respectively. What are the lower and upper control limits for the X-bar chart?
et
ered
ed out of
O a.
None is correct
lag
O b.
156.55, 170.47
tion
O C.
144.77, 159.11
O d. 145.40, 190.72
O e. 143.55, 165.47
Of.
142.92, 160.66
Fi
PREVIOUS PAGE
NEXT PAGE
O Type here to search
%23
arrow_forward
6:28
case.docx
•••
Leadership Training in "Job Simulations"
For five years, Niederrhein University of Applied
Sciences, housing Europe's largest faculty of textile and
clothing technology, has provided case-related leadership
training in international bachelor's- and master's-degree
courses. Textile, clothing, and related industries are
known as very traditional; however, industry leaders in
Europe face a variety of cultural and motivational
challenges in fast-changing international markets.
During their course work, textile management students
are introduced to various leadership scenarios, such as
moving to a supervisory role, giving feedback to an
underperforming employee, or dealing with instances of
sexual harassment in the office. In small groups of four
to five, students review theories and behavioral
alternatives that lead to the students exploring and
playing different roles in the situation. Eventually they
give a simulated performance of the situation to an
audience of…
arrow_forward
Case Study 3 Carter Cleaning Centers
What, in your opinion, should the store manager’s job description look like and contain?
arrow_forward
1. Define Micromotion study
2. Give at least five (5) advantages of Micro motion study
3. Give at least three (3) advantages of film or video in observing the activity
4. What is Therbligs?
5. Who developed Therbligs?
6. There are 17 types of Therbligs symbols, write the appropriate symbols and
give an example of each symbol
Symbol
Meaning
Example
1.
2.
3.
4.
arrow_forward
3 common focus areas of monitoring and evaluation.
arrow_forward
CASE STUDY 4
The New Training Program
The Carter Cleaning Centers currently have no formal orientation or training policies or procedures, and Jennifer believes this is one reason why the standards to which she and her father would like employees to adhere to are generally not followed. The Carters would prefer that certain practices and procedures be used in dealing with the customers at the front counters. For example, all customers should be greeted with what Jack refers to as a “big hello.” Garments they drop off should immediately be inspected for any damage or unusual stains so these can be brought to the customer’s attention, lest the customer later return to pick up the garment and erroneously blame the store. The garments are then supposed to be placed together in a nylon sack immediately to separate them from other customers’ garments. The ticket also has to be carefully written, with the customer’s name and telephone number and the date clearly noted on all copies. The…
arrow_forward
CASE STUDY (COMPULSORY)The middle managers of a large firm were told by the corporate human resources officethat a group of consultants would be calling on them later in the week. The purpose of theconsultants’ visit would be to analyze inter-functional relations throughout the firm. Theconsultants had been very effective in using an OD intervention called team building.Their particular approach used six steps. When their approach was explained to themanagers, a great deal of tension was relieved. They had initially thought that teambuilding was a lot of hocus-pocus, like sensitivity training, where people attack eachother and let out their aggressions by heaping abuse on those they dislike. By the sametoken, these managers generally felt that perhaps the consultants were not needed. One ofthem put it this way: “Now that we understand what is involved in team building, we cango ahead and conduct the sessions ourselves. All we have to do is to choose a managerwho is liked by everyone…
arrow_forward
what are the key factors that jim and sarah could consider in designing the orientation and on boarding activities.
what training methdologies are appropriate for the new employee of fashion trends, explain
what are the ways in which sarah can assess if her training program is effective? explain your answer and give examples
how can training help fashion trends in meeting its business objective
arrow_forward
subject : quality control
topic: six sigma
The increased global manufacturing competition forces many organizations to adapt quality tools and techniques in order to survive in the modern marketplace. Find and choose a real case study of the organization of your own choice (such as healthcare, IT-industry, automobile, chemical etc.) and critically analyzed how these organization reduced their product defects and reduced cost using six sigma methodology.
arrow_forward
Subject:Quality Engineering
What are the TQM principles and and different Areas?
arrow_forward
Question 1
This Test: 60 pts possible
Submit Test
Daily high temperatures in St. Louis for the last week were as follows: 92, 92, 94, 94, 95, 88, 95 (yesterday).
a) The high temperature for today using a 3-day moving average =
degrees (round your response to one decimal place).
b) The high temperature for today using a 2-day moving average =
degrees (round your response to one decimal place).
c) The mean absolute deviation based on a 2-day moving average = degrees (round your response to one decimal place).
%3D
d) The mean squared error for the 2-day moving average =
degrees (round your response to one decimal place).
e) The mean absolute percent error (MAPE) for the 2-day moving average = % (round your response to one decimal place).
arrow_forward
Question 32
A specification for bottle filling has an upper limit of 9.16 ounces and a lower limit of 9.12 ounces. The process is stabilized and
centered at the specification mean, with a process width of 0.05 ounces. What is the process capability ratio?
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Case Study 1:The data entry operators at Melanie Julian Construction have been making errors when enteringthe codes for residential siding products, which are as follows:U = stUcco,A = Aluminum,R = bRick,M = Masonite,E Z = E Z color-lok enameled masonite,N = Natural wood siding,A I = pAInted finish,S H = SHake SHingles.Only one code per address is permitted.Exercise:1. List the possible problems with the coding system that could be contributing to erroneousentries. (Hint: are the classes mutually exclusive?)2. Devise a mnemonic code that will help the operators understand what they are entering andsubsequently help their accuracy.3. How would you redesign the classes for siding materials? Respond in a paragraph.4. Some of the materials coded in Problem 4a. above natural wood siding, brick, shake shinglesand E Z color-lok enameled Masonite) are being used in innovative ways for scenic design forstage plays by some of the consultants for Melanie Julian Construction. Develop a code for…
arrow_forward
A. Case Study:
Designing a Comprehensive Employee Orientation Program for XYZ Global Corporation
Background:XYZ Global Corporation, a multinational conglomerate, is undergoing a significant expansion, with new hires joining from diverse cultural backgrounds and professional experiences. The Human Resources department has been tasked with designing a comprehensive employee orientation program to ensure a seamless onboarding experience for all employees. Question- Identify the key topics and information to be covered during the orientation.
arrow_forward
20. A teller at a drive-up window at a bank had the following service times (in minutes) for 20 randomly
Chapter Ten Quality Control
selected customers.
SAMPLE
1
4.
4.5
4.6
4.5
4.7
4.2
4.5
4.6
4.6
4.2
4.4
4.4
4.8
4.3
4.7
4.4
4.5
4.3
4.3
4.6
4.9
a. Determine the mean of each sample.
b. If the process parameters are unknown, estimate its mean and standard deviation.
c. Estimate the mean and standard deviation of the sampling distribution.
d. What would three-sigma control limits for the process be? What alpha risk would they provide?
e. What alpha risk would control limits of 4.14 and 4.86 provide?
f. Using limits of 4.14 and 4.86, are any sample means beyond the control limits? If so, which one(s)?
g. Construct
control limits? If so, which one(s)?
ontrol charts for means and ranges using Table 10.3. Are any samples beyond the
h. Explain why the control limits are different for means in parts d and
g.
i. If the process has a known mean of 4.4 and a known standard deviation of .18, what…
arrow_forward
Case study: Planning at High Performance Pumps Introduction High Performance Pumps is a small, successful manufacturing organization that specializes in manufacturing a range of pumps. This success is due to the performance, quality and reliability of the product and the excellent back-up service. The pumps range in size from 075 mm to larger pumps. The smaller pumps are manufactured in batches of 100 and the large specials in batches of five. However, regardless of size, all pumps use the same manufacturing processes. Manufacturing processes and planning There is a major common component for all pumps and this is a camshaft. The size of the camshaft varies according to the size of the pump. The process skills involved in the camshaft manufacture are highly developed and considered cost-effective compared with competitors. In fact, one of the areas of expansion is the design and manufacture of camshafts for other companies for their products, with camshaft production increasing by 400…
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Please answer questions - 1. (iv) to (v)
arrow_forward
Operations Management Fall20
Question 17
A manager wishes to build a control chart for a process. A total of five (05) samples are collected with five (05)
observations within each sample. The sample means (X-bar) are; 15.36, 14.61,16.36,20.28, and 15.77
Not yet
answered
respectively. Also, the corresponding ranges are; 10.79, 8.37, 2.81,8.17, and 3.31 respectively. The lower and
Marked out of
upper control limits of the x-bar chart are_
respectively
2.00
P Flag question
Select one:
O a. 12.60, 20.36
O b. None is correct
O c. 18.55, 13.47
O d. 12.40, 19.72
O e. 16.55, 11.47
Next page
arrow_forward
CASE STUDY
SALES ENGINEERIGN DIVISION
When Tractor and Equipment International, a manufacturer of refinery equipment, brought in
Kwame Mensah to manage its Sales Engineering division, company executives informed him
of the urgent situation. Sales Engineering, with 20 engineers, was the highest paid, best
educated, and least productive division in the company. The instructions to Mensah: "Turn it
around. Mensah called a meeting of the engineers. He showed great concern for their
personal welfare and asked point blank: "What's the problem? Why can't we produce? Why
does this division have such turnover?"
Without hesitation, employees launched a hail of complaints. "I was hired as an engineer. not
a pencil pusher" "We spend over half of our time writing asinine reports in triplicate for top
management, and no one reads the reports." We have to account for every penny, which
doesn't give us time to work with customers or new developments."
After a two-hour discussion, Mensah began to…
arrow_forward
The results of a time study to perform a qualitycontrol test are shown in the following table. On the basis ofthese observations, determine the normal and standard timefor the test, assuming a 23% allowance factor
arrow_forward
SEE MORE QUESTIONS
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Related Questions
- 1. List 6 best practiced for modified work 2. What must be included in an integrated disability management program 3. Why is early intervention important in a DM program? 4. What are the principles of DM Program Course Name Module # Your namearrow_forwardCase Study 1 Study Fighting Fires dina/Sack/Getty Images In British Columbia, the competition for firefighting jobs is fierce, with more than 1,600 people applying for about 60 jobs. At one time, the provincial Ministry of Forests required all job applicants to pass this physical fitness test: • Lift a 23-kilogram bar in an upright rowing motion 18 times. ⚫ Carry pumps and hoses, weighing as much as 50 kilograms, over a timed distance. • Perform a shuttle run, which involves darting back and forth at an increasingly faster pace between cones situated 20 metres apart. The B.C. Government and Service Employees Union argued that the average man, with training, could easily pass the test, whereas the average woman, even with training, could not. Only 35 percent of women who applied for the firefighter's job passed the test; about 70 percent of the men did. The University of Victoria scientists who designed the tests argued that most women could reach the stan- dard, although they would…arrow_forwardInstruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold…arrow_forward
- Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.arrow_forwardSubject: Quality Engineering Explain the TQM principles and and different Areas?arrow_forwarderations Management Spring21 Time left 1:09:19 stion In a fabric manufacturing factory, the quality control process using control charts from SPC. In an hour there are a total of 5 samples are taken each having 5 observations regarding the thickness of fabric in measured in millimeters. In a particular hour, the sample means (X-bar) are noted to be: 156.46, 199.62, 189.31, 102.22, and112.09 respectively. In the same sample, the corresponding ranges are: 11.97, 12.17, 13.94, 11.86, and 11.83 respectively. What are the lower and upper control limits for the X-bar chart? et ered ed out of O a. None is correct lag O b. 156.55, 170.47 tion O C. 144.77, 159.11 O d. 145.40, 190.72 O e. 143.55, 165.47 Of. 142.92, 160.66 Fi PREVIOUS PAGE NEXT PAGE O Type here to search %23arrow_forward
- 6:28 case.docx ••• Leadership Training in "Job Simulations" For five years, Niederrhein University of Applied Sciences, housing Europe's largest faculty of textile and clothing technology, has provided case-related leadership training in international bachelor's- and master's-degree courses. Textile, clothing, and related industries are known as very traditional; however, industry leaders in Europe face a variety of cultural and motivational challenges in fast-changing international markets. During their course work, textile management students are introduced to various leadership scenarios, such as moving to a supervisory role, giving feedback to an underperforming employee, or dealing with instances of sexual harassment in the office. In small groups of four to five, students review theories and behavioral alternatives that lead to the students exploring and playing different roles in the situation. Eventually they give a simulated performance of the situation to an audience of…arrow_forwardCase Study 3 Carter Cleaning Centers What, in your opinion, should the store manager’s job description look like and contain?arrow_forward1. Define Micromotion study 2. Give at least five (5) advantages of Micro motion study 3. Give at least three (3) advantages of film or video in observing the activity 4. What is Therbligs? 5. Who developed Therbligs? 6. There are 17 types of Therbligs symbols, write the appropriate symbols and give an example of each symbol Symbol Meaning Example 1. 2. 3. 4.arrow_forward
- 3 common focus areas of monitoring and evaluation.arrow_forwardCASE STUDY 4 The New Training Program The Carter Cleaning Centers currently have no formal orientation or training policies or procedures, and Jennifer believes this is one reason why the standards to which she and her father would like employees to adhere to are generally not followed. The Carters would prefer that certain practices and procedures be used in dealing with the customers at the front counters. For example, all customers should be greeted with what Jack refers to as a “big hello.” Garments they drop off should immediately be inspected for any damage or unusual stains so these can be brought to the customer’s attention, lest the customer later return to pick up the garment and erroneously blame the store. The garments are then supposed to be placed together in a nylon sack immediately to separate them from other customers’ garments. The ticket also has to be carefully written, with the customer’s name and telephone number and the date clearly noted on all copies. The…arrow_forwardCASE STUDY (COMPULSORY)The middle managers of a large firm were told by the corporate human resources officethat a group of consultants would be calling on them later in the week. The purpose of theconsultants’ visit would be to analyze inter-functional relations throughout the firm. Theconsultants had been very effective in using an OD intervention called team building.Their particular approach used six steps. When their approach was explained to themanagers, a great deal of tension was relieved. They had initially thought that teambuilding was a lot of hocus-pocus, like sensitivity training, where people attack eachother and let out their aggressions by heaping abuse on those they dislike. By the sametoken, these managers generally felt that perhaps the consultants were not needed. One ofthem put it this way: “Now that we understand what is involved in team building, we cango ahead and conduct the sessions ourselves. All we have to do is to choose a managerwho is liked by everyone…arrow_forward
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