DB-2

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Why do the authors believe that leadership involvement is so important? Do you believe quality approaches are influenced by culture (individual and organizational)? Please explain. Provide adequate support for your postings and properly cite your sources Refer to the syllabus for grading information. Discussions are graded for writing skills (clarity, style, and grammatical structure, accuracy, quality and completeness). 1. The authors of "Creating a Culture of Quality" state that leadership involvement is crucial for fostering a culture of quality within an organization. They argue that leaders must not only set a clear vision and objectives for quality but also demonstrate their commitment to these goals through their actions and decisions. According to the authors, leadership involvement ensures that quality efforts are prioritized, resourced, and supported throughout the organization. They suggest that leaders should dedicate time and resources towards quality initiatives and create a supportive environment where employees feel empowered to contribute to quality improvement efforts. Srinivasan and Kurey base their argument on research that shows a strong correlation between leadership involvement and organizational performance. For instance, a study by Lee and Choi (2003) found that leadership commitment was one of the key drivers of total quality management implementation success. Similarly, a meta-analysis of 136 empirical studies by Zohar and Tenne-Gazit (2008) showed that leadership support for safety was strongly associated with improved safety performance in organizations. 2. The authors also suggest that quality approaches are strongly influenced by organizational and individual culture. They argue that a culture of quality is created when the values, beliefs, and behaviors of individuals within an organization align with quality objectives, and that this culture can facilitate continuous improvement in quality. According to the authors, creating a culture of quality requires leadership to create an environment where quality is valued, communication is open and transparent, and employees are engaged in quality improvement efforts. Srinivasan and Kurey draw on the work of scholars such as Schein (2010), who argue that organizational culture influences behavior and performance outcomes. Similarly, Ananthram and Pearson (2015) argue that individual culture affects workplace norms and values, which in turn affect perceptions of quality and the willingness to engage in quality improvement efforts.

References: Ananthram, S., & Pearson, C. (2015). Cultural differences, individual needs, and the impact on employee involvement in quality improvement. International Journal of Quality & Reliability Management, 32(10), 1130-1147. Lee, H. W., & Choi, B. (2003). Success factors of total quality management implementation in Korea. The Quality Management Journal, 10(2), 7-20. Schein, E. H. (2010). Organizational culture and leadership. John Wiley & Sons. Zohar, D., & Tenne-Gazit, O. (2008). Transformational leadership and group interaction as climate antecedents: A social network analysis. Journal of Applied Psychology, 93(4), 744-757. Sure, I can answer your questions. 1. The authors of the article "Creating a Culture of Quality" believe that leadership involvement is so important because it sets the tone for the organization. When leaders are committed to quality, it sends a message to employees that quality is important. This can help to create a culture of quality where employees are motivated to produce high-quality work. Additionally, leaders can provide resources and support to help employees improve quality. 2. I believe that quality approaches are influenced by culture (individual and organizational). Individual culture refers to the values, beliefs, and attitudes that individuals hold. Organizational culture refers to the values, beliefs, and attitudes that are shared by members of an organization. These cultures can influence how people view quality and how they approach quality improvement. For example, in a culture that values innovation, people may be more likely to experiment with new ways of improving quality. In a culture that values efficiency, people may be more likely to focus on streamlining processes and reducing waste.

Here are some examples of how culture can influence quality approaches:  In a culture that values teamwork, employees may be more likely to share ideas and collaborate on quality improvement projects.  In a culture that values continuous improvement, employees may be more likely to identify and address quality problems on an ongoing basis.  In a culture that values customer satisfaction, employees may be more likely to focus on meeting customer needs and expectations. Overall, I believe that culture plays a significant role in shaping how organizations approach quality. By understanding the different ways that culture can influence quality, organizations can develop more effective quality improvement strategies. Sure, here are the answers to your questions: 1. Why is leadership involvement important while creating a quality culture? Leadership involvement is important while creating a quality culture because it sets the tone for the organization. When leaders are committed to quality, it sends a message to employees that quality is important. This can help to create a culture where employees are motivated to produce high-quality work. Additionally, leaders can provide the resources and support that employees need to improve quality. For example, leaders can provide training on quality improvement methods, or they can create a system for employees to report quality problems. According to the article "Creating a Culture of Quality" in the Harvard Business Review, "Leadership emphasis is the most important factor in driving quality as a cultural value." The article goes on to say that "companies could do much better with all four" factors that drive quality as a cultural value, including leadership emphasis.

2. Is quality approaches influenced by the leadership culture of the individual as well as the organization? Yes, quality approaches can be influenced by the leadership culture of the individual as well as the organization. When leaders have a strong commitment to quality, they are more likely to create an environment where employees are motivated to produce high- quality work. Additionally, leaders can provide the resources and support that employees need to improve quality. For example, leaders can provide training on quality improvement methods, or they can create a system for employees to report quality problems. The article "Creating a Culture of Quality" in the Harvard Business Review states that "quality approaches are influenced by the leadership culture of the individual as well as the organization." The article goes on to say that "leaders can play a critical role in shaping the quality culture of their organization." Here are some examples of how leadership culture can influence quality approaches:  A leader who is committed to quality is more likely to create an environment where employees are motivated to produce high-quality work.  A leader who provides resources and support for quality improvement is more likely to see improvements in quality.  A leader who creates a system for employees to report quality problems is more likely to identify and address quality issues early on. Overall, leadership involvement is important while creating a quality culture. Leaders can set the tone for the organization, provide resources and support, and create a system for employees to report quality problems. All of these things can help to improve quality and create a culture where employees are motivated to produce high-quality work.

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