Discussion 4

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Southern New Hampshire University *

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Management

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Apr 3, 2024

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Discussion 4 While 360-degree appraisals have many advantages, they are not for every employer or every type of employee. Read Sections 8.2c Who Should Appraise an Employee's Performance? and 8.2d Putting It All Together: 360-Degree Evaluations in your textbook. For your initial post, imagine you are an HR manager for a company that has a large call center. The call center manager wants your help initiating a 360-degree appraisal for his call center representatives. In your initial post, discuss whether you would encourage or discourage this and why . Describe what conditions would need to be in place for a 360-degree appraisal process to be effective with the call center staff. Include at least one citation and reference in your initial post and respond to at least two of your classmates' posts. I do not think I would encourage using the 360-degree appraisal system with the information provided. To use the 360-degree process, the company would need a sizable human resource department to support all that is required to perform one. They would need to acquire reviews of employees by having not only a supervisor(s), coworkers, subordinates, and customers they are calling to contribute to the review process. As stated in Managing human resources (7 th ed.) figure 8.6, “The system is complex in combing all the responses.” ( Snell, S., Morris, S., & Bohlander, G.W. 2016). Getting feedback might be a challenge in today’s world, where hardly anyone answers the phone unless the number is recognizable. Often, I have been asked to complete a short survey at the end of a call, and unless I have absolutely nothing going on, I usually hang up. Resources Snell, S., Morris, S., & Bohlander, G.W. (2016). Managing human resources (7 th ed.). Boston, MA, USA: Cengage Learning. Retrieved from https://ng.cengage.com/static/nb/ui/evo/index.html? deploymentId=5834452353507901617178967267&eISBN=9781337389587&id=1537959941& nbId=3028557&snapshotId=3028557&
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