Project - Facilitate Continous Improvement

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School

Royal Gurkhas Institute of Technology in Melbourne *

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Course

BSB502

Subject

Management

Date

Jan 9, 2024

Type

docx

Pages

11

Uploaded by avispratish

BSBSTR502 - Facilitate continuous improvement. Student Assessment Booklet GT08579 – Pratish Chand Assessment Task Cover Sheet Student details Student Name: Pratish Chand Student ID: GT08579 Assessment details Unit of Competency: BSBSTR502 - Facilitate continuous improvement Assessment Task: Part B – Project Issue Date: Date of Submission: Assessment Outcome: Satisfactory Not Satisfactory Assessor Signature: Assessor Name: Feedback: Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost. Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment of this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks Plagiarism check Yes No NA Check for copying/collusion Yes No Check for authenticity (own work) Yes No Cheating or use of model answers Yes No Signature: ......................................................... Date: ................................................................. Student: I have received, discussed and accepted my result as above for this assessment and I am aware of my appeal rights. Signature: Date: 16/07/2023
BSBSTR502 - Facilitate continuous improvement. Student Assessment Booklet GT08579 – Pratish Chand Task One A. Communication Plan Department Communication Content Finance Team Continuous improvement targets for the finance team to achieve financial stability. Improve financial stability in the following ways: Increase gross revenue by 15% for the current financial year in comparison to the prior 12-month revenue period. Maintain base profit level of at least 15% of revenue for all products and services offered by BizOps. The management aims to invest 75% of the profit back in the business at the end of the current financial year. Refer below the forecasts and estimates of the income, expenditure, profits, and investment plans for the next 5 financial years. Forecasts and Re-investment Estimates Business operations Continuous Improvement processes for the business Operations Team. Improve the market position for BizOps in the following ways: Achieve the number 1 rating in the Annual National Industry Customer Service awards. Design and launch quality consumer products based on customer preference, which is ahead of our competitors, cost effective and timely. Green solutions need to be designed which are environmentally friendly and suit the needs of the customers. Continue innovative and sustainable product designs. Human resources Continuous improvement process for the Human resource team in the following ways: Hire the right people and provide professional development for the current staff. Hiring professional and enthusiastic staff who are eager to contribute towards BizOps objectives. Providing staff induction training at the commencement of the new staff employment. Providing resources to employees to support their professional development. Arranging program to train the BizOps staff. Retail operations Continuous improvement process for the Retail Operations team are as follows: Meeting the ever-changing needs of the customers Providing personalized services through hiring professional and experienced staff. Delivering sustainable, ‘green’ products and services based on
BSBSTR502 - Facilitate continuous improvement. Student Assessment Booklet GT08579 – Pratish Chand consumer needs. b. Training Plan Department Date Method Venue Topic Content Finance Operations 01/04/2015 Face to face Boardroom Cost Measures How to reduce excess cost in the relevant departments Finance Operations 08/04/2015 Web Conferencing Personal Desks Revenue Recognition How revenue will be recognized at different stages of the product sale. Business Operations 4/4/2015 Face to face Boardroom Product Quality and Design How to design innovative and quality products. Business Operations 12/4/2015 Online training Office Green Solutions Designing environment friendly products. Human Resource 6/4/2015 Face to face Boardroom Staff hiring How to select and hire the best candidate Human Resource 10/4/2015 Web Conferencing Personal Desks Professional development Fields in which professional development training can be provided on. Retail 16/8/2015 Face to face Boardroom Customer needs How to meet the needs of customers. Retail 20/8/2015 Online training Office Customer oriented products Ways to market customer- oriented products.
BSBSTR502 - Facilitate continuous improvement. Student Assessment Booklet GT08579 – Pratish Chand Task 2 Continuous Improvement Procedures Information Sheet BizOps Enterprises is committed to corporate social responsibility and environmental sustainability by delivering products and solutions there are benefits to the stakeholders and wider community. BizOps is willing to provide customers with “green” solutions products and services by employing sustainable business practices. The objective of the company is to reduce productions impacts on the environment and improve efficiency in design sustainable products and services. Continuous improvement (CI) procedures are a key player in the process an organisation to achieve is sustainable and financial targets. These procedures encourage a culture of efficiency and innovation at BizOps. The employees will be encouraged to identify new ideas that can lead to reduction in waste and energy consumption. Continuous improvement will help BizOps streamline their organizational and production processes, reduce wasteful production and reducing the energy and resources consumption in producing sustainable goods and services. BizOps commitment to achieving sustainable is reflected in the organisation policies. The sustainability environmental policy outlines the organisation’s responsibilities and sustainability initiatives through CI. Some of the major commitments of the organisation towards sustainability include: Development and maintaining high standards of ethical and legal responsibility at all times. Taking on board suppliers that have similar sustainability visions and are able supply material’s that cost effective and environmentally friendly. Apply CI procedures and principles in the current production and organisation processes to provide innovative and sustainable products which minimises the environment impact. BizOps has outlined some key initiatives that will help the organisation achieve sustainability and financial targets using CI which are: Use of locally available materials in the production of goods and services. Use of recyclable materials and renewable energy sources in the production of goods and services. Implementation of a waste reduction program in all departments and the production process. Making use of rainwater for flushing toilets. Installation of smart electrical and lighting systems. Use of Wired mouse and keyboards to reduce battery waste. Use of low power consuming LCD and LED monitors.
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