Project - Facilitate Continous Improvement
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BSBSTR502 - Facilitate continuous improvement. Student Assessment Booklet
GT08579 – Pratish Chand
Assessment Task Cover Sheet
Student details
Student Name:
Pratish Chand
Student ID:
GT08579 Assessment
details
Unit of Competency:
BSBSTR502 - Facilitate continuous improvement Assessment Task:
Part B – Project
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Date of Submission:
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provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks
Plagiarism check
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No
Check for authenticity (own work) Yes No
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Signature: Date: 16/07/2023
BSBSTR502 - Facilitate continuous improvement. Student Assessment Booklet
GT08579 – Pratish Chand
Task One A.
Communication Plan Department
Communication Content Finance Team Continuous improvement targets for the finance team to achieve financial stability. Improve financial stability in the following ways:
Increase gross revenue by 15% for the current financial year in comparison to the prior 12-month revenue period.
Maintain base profit level of at least 15% of revenue for all products and
services offered by BizOps.
The management aims to invest 75% of the profit back in the business at the end of the current financial year.
Refer below the forecasts and estimates of the income, expenditure, profits, and investment plans for the next 5 financial years.
Forecasts and Re-investment Estimates
Business operations
Continuous Improvement processes for the business Operations Team. Improve the market position for BizOps in the following ways:
Achieve the number 1 rating in the Annual National Industry Customer Service awards.
Design and launch quality consumer products based on customer preference, which is ahead of our competitors, cost effective and timely.
Green solutions need to be designed which are environmentally friendly
and suit the needs of the customers.
Continue innovative and sustainable product designs. Human resources
Continuous improvement process for the Human resource team in the following ways:
Hire the right people and provide professional development for the current staff.
Hiring professional and enthusiastic staff who are eager to contribute towards BizOps objectives.
Providing staff induction training at the commencement of the new staff employment.
Providing resources to employees to support their professional development.
Arranging program to train the BizOps staff. Retail operations
Continuous improvement process for the Retail Operations team are as
follows:
Meeting the ever-changing needs of the customers
Providing personalized services through hiring professional and
experienced staff.
Delivering sustainable, ‘green’ products and services based on
BSBSTR502 - Facilitate continuous improvement. Student Assessment Booklet
GT08579 – Pratish Chand
consumer needs. b. Training Plan
Department
Date
Method
Venue
Topic
Content
Finance Operations
01/04/2015
Face to face
Boardroom Cost Measures
How to reduce excess cost in the relevant departments Finance Operations
08/04/2015
Web Conferencing Personal Desks Revenue Recognition How revenue will be recognized at different stages of the product sale.
Business Operations 4/4/2015
Face to face
Boardroom Product Quality and Design
How to design innovative and quality products. Business Operations
12/4/2015
Online training Office Green Solutions Designing environment friendly products.
Human Resource
6/4/2015
Face to face
Boardroom Staff hiring How to select and hire the best candidate
Human Resource
10/4/2015
Web Conferencing Personal Desks Professional development
Fields in which
professional development training can be
provided on.
Retail 16/8/2015
Face to face
Boardroom Customer needs
How to meet the needs of customers. Retail
20/8/2015
Online training Office Customer oriented products
Ways to market customer-
oriented products.
BSBSTR502 - Facilitate continuous improvement. Student Assessment Booklet
GT08579 – Pratish Chand
Task 2 Continuous Improvement Procedures Information Sheet
BizOps Enterprises is committed to corporate social
responsibility and environmental sustainability by
delivering products and solutions there are benefits
to the stakeholders and wider community. BizOps is
willing to provide customers with “green” solutions
products and services by employing sustainable
business practices. The objective of the company is
to reduce productions impacts on the environment
and improve efficiency in design sustainable
products and services.
Continuous improvement (CI) procedures are a key
player in the process an organisation to achieve is
sustainable and financial targets. These procedures
encourage a culture of efficiency and innovation at
BizOps. The employees will be encouraged to identify
new ideas that can lead to reduction in waste and
energy consumption. Continuous improvement will help
BizOps streamline their organizational and production
processes, reduce wasteful production and reducing the
energy and resources consumption in producing
sustainable goods and services.
BizOps commitment to achieving sustainable is reflected in the organisation policies. The
sustainability environmental policy outlines the organisation’s responsibilities and sustainability
initiatives through CI. Some of the major commitments of the organisation towards sustainability
include:
Development and maintaining high standards of ethical and legal responsibility at all times.
Taking on board suppliers that have similar sustainability visions and are able supply material’s that cost effective and environmentally friendly.
Apply CI procedures and principles in the current production and organisation processes to provide innovative and sustainable products which minimises the environment impact. BizOps has outlined some key initiatives that will help the
organisation achieve sustainability and financial targets using
CI which are:
Use of locally available materials in the production of goods and services.
Use of recyclable materials and renewable energy
sources in the production of goods and services.
Implementation of a waste reduction program in all
departments and the production process.
Making use of rainwater for flushing toilets.
Installation of smart electrical and lighting systems.
Use of Wired mouse and keyboards to reduce battery
waste.
Use of low power consuming LCD and LED monitors.
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Initiative: Implementing Product Inspection and Consumer Engagement
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Tioman Fabricators, which builds offshore oil platforms, has been experiencing
problems with its profiling machine, a computer-driven device that cuts the ends of pipe
so that it can be welded to another pipe, as shown in the Table 3.
Table 3
Number of breakdowns
1
2
3
4
Breakdown frequency
2
2
2
i)
Derive the expected number of breakdowns.
ii) If each time a machine breaks down, the company loses about RM3,000, calculate
the expected breakdown cost per month.
iii) If the company is considering to implements preventive maintenance to reduce the
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а)
Janadu IT Sdn Bhd is planning to build a new database farm. Table 2 displa
activities for the project.
Table 2
Activity
Immediate,
Predecessors
Duration
A
9
B
C
A
12
D
A
5
E
6
F
B
8
G
C, F
3
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I
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G, I
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O words
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You have visited a fastfood restaurant such as KFC. This restaurant has a service
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All of the answer choices are correct.
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Founded in 1970, ABC is one of the world's largest insurance companies with locations in 28 countries. Given the following description, flowchart the new
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Individual customers who wanted to set up a new policy would visit one of ABC's 70 branch offices or make contact with an agent. They would then fill out an
application and sometimes attach a check. The branch office then sent the application package through company mail to the XYZ…
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