BUS 330 Week 1 Discussion 2
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Identify and research a prominent product or service failure.
The Harley-Davidson "Hot Road" perfume collection, which debuted in 1996, was a colossal flop. Harley-
Davidson anticipated that their loyal customers would buy anything with their brand on it. What they did not anticipate was the scent’s widespread rejection due to its woody smells with undertones of tobacco. What are the steps in a market research process? Provide each step and relate it to your product.
There are five steps in the marketing process: Problem definition, Research design, Data collection, Data analysis and Report presentation. Problem definition is a “statement of purpose for research, usually a question tied to one of the reasons
for research” (White, 2019). Harley-Davidson aimed to boost its brand with a scent that evoked the sensation of riding a motorcycle. Research design
is “the selection of research method and data type for the research project” (White, 2019). Harley-Davidson conducted no research and anticipated that their massive consumer base would buy their perfume.
Data collection
is “the implementation of the research project as defined and designed in the previous steps” (White, 2019). Harley Davidson did not gather any data for this new line of scents. Data analysis
is the “use of descriptive statistics of qualitative data and/or summaries of qualitative data
to turn information into insight” (White, 2019). With sales plummeting, Harley Davidson determined that the product failed to appeal to the consumers. Report presentation is “writing up the findings to express insights or new knowledge gained, for presentation to management and other stakeholders,” (White, 2019). After research, Harley Davidson decided to discontinue the product. Where was the failure in your product’s market research process? Which step was missing, not followed correctly, misinterpreted, or misrepresented?
Research design, data collection and data analysis were the steps that Harley Davidson missed in their marketing research process. Consumers disliked the perfume's fragrance, which they deemed displeasing. The perfume's design and development failed to consider the audience's preferences it was intended for, resulting in a product that did not appeal to its consumers.
What solution are you going to share with management to correct the gap in the market research process, if you could go back in time?
If it were possible to go back in time, I would conduct research to acquire customer preferences pertaining to the types of fragrances they prefer and how that scent makes them feel. This will help to determine a fragrance and suggest ideas of how to advertise the perfume. This research alone would have determined that the women would not like the smell of the product.
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