Wk 1 Discussion 2

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University Of Arizona *

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Marketing

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Jan 9, 2024

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docx

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2

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Wk 1 Discussion 2 List the following: product or service name, the company who marketed it, the year it was introduced, and where it was introduced (particularly if not in the United States). Product Information: Product Name: Keurig Kold Company: Keurig Green Mountain Year Introduced: 2015 Introduction Location: United States Keurig discontinued Kold in June 2016, less than a year after its debut. In addition to its high price, the noise the machine made, its massive size, and tendency to overheat all contributed to its demise (Peterson, 2016). What are the steps in a market research process? Provide each step and relate it to your product. Where was the failure in your product’s market research process? Which step was missing, not followed correctly, misinterpreted, or misrepresented? Situation Analysis: first step in the marketing process is defined as “determining what to do" (White 2019). In relation to the Keurig Kold, their development team decided their customers needed a way to make soda at home, much like the soda stream from PepsiCo. that was a success. An article from business mentions the declining trend in soda consumption in the U.S. year over year. A comprehensive analysis should have recognized this change in consumer preferences and competitive landscape. Understanding the declining trend in soda consumption could have prompted a more cautious approach or innovative features to counteract this trend. Marketing Strategy: I believe this is the step that Keurig missed in their research. Keurig advertised a 2 hour cool down for the machine when in reality customer's found it took around 5 hours. The high cost of the Kold machine at $369 compared to soda streams $79, indicates a potential misalignment with customer needs and preferences. A more in-depth market research analysis could have uncovered the optimal pricing strategy. Campaign Development: This may be another step that was a missed opportunity of for Keurig. The negative feedback about the Keurig Kold being too big, loud, inconvenient and unreliable suggests that the product development phase might not have fully considered or address expectations and preferences. As mentioned in the marketing strategy step, the high pricing was an oversight in pricing dynamics of the market and customer willingness to pay. Keuring expected the Kold to gain traction in the market but it failed to do so, suggesting that marketing efforts might not have effectively communicate the value proposition. Personally I can say I had never of heard of this product until this assignment.
Execution: The lack of success despite high expectation suggests that there might have been challenges creating persuasive content that resonates with the target audience. The execution should have considered creative ways to showcase product features, address concerns and highlight the unique selling points. The reported issues indicate potential shortcomings in how the marketing content brought the marketing strategy to life. Measurement: The Keurig Kold failed to gain traction and was ultimately discontinued. The company offered to buy-back the machines from consumers since the pods were also discontinued. The discontinuation and buyback indicate that the returns were not met. What solution are you going to share with management to correct the gap in the market research process, if you could you go back in time? If I could go back in time I would recommend they conduct a thorough analysis of competitors, especially those offering similar products such as the Soda Stream. This analysis would have shown the massive price difference and size difference which could have resulted in a better product being released. Also an analysis into consumer need for soda would have shown how Americans had recently reduced soda consumption and maybe an entirely new product would have been created. Peterson, H. (2016, June 7). Keurig’s at-home soda machine was doomed from the start . Business Insider. https://www.businessinsider.com/why-keurig-kold-failed-2016-6Links to an external site. White, S. (2019). Principles of marketing (2nd ed.) . Bridgepoint Education.
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