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A Research On Social Media

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Forrester Research provided the research behind Social Technographics. Their research identified six types of the social media users and how they interact in the online environment. The Social Technographics ladder presented in Figure 3.3. of our reading depicts a ladder with different participation groups at each rung. These groups include: creators, conversationalists, critics, collectors, joiners, spectators, and inactives. It is worth noting that these groups are not exclusive, meaning a user could fit into multiple categories for different interactions (Tuten & Solomon, 2013, p. 74). Skittles is a poplar candy brand known for their wacky advertising. It is no wonder that their social media marketing would be just as wacky and popular. Skittles must be very aware to the different categories of the ladder to be so successful in their social media marketing efforts. Creators are the content creators. Their content is shared with other users and adds to the social media experience. User-generated content can include: video, photos, blogs, vlogs, comments, podcasts, forums, product reviews, wiki contributions, and consumer created advertising. Creators are distinguished as users who provide content for other users interact with and constitute 24 percent of social media participants (Tuten & Solomon, 2013, p. 74) Skittles has a promotion on their Facebook page that appeals to contributors. If a user posts a photo to the page, they can become Skittles “Best Fan Forever” for

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