a. Beginning the interview and skills/techniques used (empathy, rapport building, listening skills, closed-ended questions and open-ended questions, signs of client engagement)
The interview took place in the client’s home in the living room where she had requested for the interview to take place. Prior to the interview the client had requested to sit on a bean bag chair on the floor for comfort and I had asked permission to sit on the client’s couch which allowed the client to determine the space between the two of us, offering her comfort. The interview began with a brief greeting that included thanking the client for taking the time to attend the appointment which allowed the client to know that I appreciated her time to build rapport. I
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Closed-ended questions were also used to determine where the client had already searched for employment.
Clarification was used to ensure that I understood what the Department of Child Services expected the client to accomplish to progress towards reunification while also ensuring the client understood what she needed to accomplish for reunification to occur. Clarification was utilized to determine if the client needed assistance with creating a schedule to manage all of the demands of the half-way house, meetings, and services.
The strengths of the client were acknowledged when I stated that the client is working hard towards reunification by participating in visitation and therapy. In addition, the client identified self-strengths when discussing her employment skills. The client’s support system was identified and discussed along with additional support that can be established in time.
b. Focus of
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I was able to focus in on the strengths of the client along with providing the client the right to self-determination as to what she would like to do. I attempted to summarize what the client was saying to ensure the client felt understood and to clarify that I understood the situation and needs of the client along with her overall goal of being reunited with her children. There were areas for improvement which include expressing more empathy for the client’s overall situation. I failed to ask how certain things made the client feel. I could have expanded on how the client felt about the death of her grandmother, living in a half-way house, and being separated from her children. I also did not use lead-in responses as much as I could have. As the social worker, I should have expanded on the client’s willingness to be honest about her past and should have thanked her for doing so. This can be extremely difficult for clients to do and honesty is a key part of the working relationship that is being established during the
The client has completed our graduate program and is currently working part time. The client will be moving into an apartment with her two by the end of the week. It must be noted that the client is now optimistic about her future and more cognizant about her strengths. My work with the client was based upon a helping relationship. During the intake session goals were created based upon the client’s needs. My role as a social worker was explained in detail to ensure that the client was aware of the contracting process. I could communicate my expectations within the boundaries of a collaborative relationship by allowing the client to make modifications and changes based upon expert knowledge of her situation (Poulin, 2010). At no point are services with a client terminated. We continue to make follow-up phone calls each month, to make sure that the client is doing okay.
Guidelines are created to ensure a success interview process. Setup meeting time with the individuals, which will be interviewed and be prepared and on time. When conducting the interview examine the background of the organization and have a checklist readily available. Be on time for the interview be sure to pay close attention to what the user is saying and what the company are looking for. Refrain form using computer and information technology jargon. Collect both qualitative and quantitative information from the user. Distinguish between what is a desirable and essential requirement. Repeat back to the user what is
*Enlisting cooperation, many times the client will resist or become reluctance, using basic interviewing skills will decrease the client discomfort and increase cooperation throughout each stage.
Discuss some ways in which you have effectively and successfully navigated interviews with patients of all ages, or in particular your area of practice.
In order to address the client’s problems and strengths Birkenmaier suggest using a “two compartment model”. “In this approach, the assessment includes a two component model in which the social worker first explores a series of questions with the client to define the problem situation (Component 1). The questions will not only help to identify the client’s strengths, but also their life experiences (both positive and challenging), and strategies for coping with adversity. Gathering this comprehensive perspective on the client’s identity can aid both the social worker and the client in formulating a perception of the client in terms of strengths, versus deficits. (Birkenmaier, 2014, pg.110)”
how the questions are answered. Your goal in choosing an interviewee is to simulate the interaction
2. Cowger, C. (1994). Assessing client strengths: clinical assessment for client empowerment. Social Work, 262 - 268.
This has meant that new approaches have to be made so that clients can access a type of interview at a time and in a place to suit them. To meet individual needs this has meant me offering telephone guidance or home visits to accommodate their requirements. I have also signposted them to online services such as webinars about CV building and networking and useful clips as well as online chats with prospective employers. I also offer events that may give them additional options and opportunities. I have also had to discuss the timing of one to one support with clients, as some prefer to have the interview in the early stages of resettlement to point them in the right direction, whereas others like to carry out their own research and start to make plans and use the interview to reassure them and challenge their options to get more out of it. This also means I can tailor my advice and guidance to the career path they are considering.
A social assessment report including all relevant domains of social functioning would include how Jessica was in a physically abusive relationship before John’s father who is now her ex-husband. Her ex-husband was emotionally abusive to her and physically abusive to John. She also states she had a history of sexual abuse as a child. John also has behavioral problems he receives speech and occupational therapy. Jessica’s mother told her to try spanking John to help with his problems. She is having money problems as well as transportation difficulties as her work is 35 miles away. Jessica also has a depressed mood. Jessica’s culture or values would include her family by loving her son and trying to understand him better. She is from a small town in Washington therefore one would think she is a citizen of the United States. She is having difficult with car problems as well as finical problems which would led me to think she may be from a poverty culture. Jessica has three very solid strengths
As a group, come up with 5-10 questions to ask each person you intend to interview make sure that the questions are relatable and germane.
I learned to understand the basic elements of the interview through the social worker’s skills checklist that was given at the beginning of each mock interview. Through the checklist I learned the importance of building a rapport with clients, the funneling technique, naming feelings, naming feelings, paraphrasing, engaging in supportive collaborative behaviors, and how to appropriately
Once the client would sit on my chair I would start my client consultation, this process is highly important to make sure we are on the same page as the customer.
The interview took place in a small room. There were four members from the Interviewing and Counselling class that were present; myself the counsellor, the client and the two others were technical support. The client gave permission for the other two members to be present because they helped to tape and time of the session. The setting was not very ideal, since there were two additional members and the room was available for a limited time. Nevertheless, it worked because it was a familiar setting where we practice our counselling most of the time. The setting encouraged comfort and disclosure because the door of the room was closed and the client and I trusted the other members. At the
My goals for the session were to introduce myself to the client, understand the client’s concerns, learn her background and current situation for several areas relevant to her life and her concerns, such as medical, family, legal, educational, and vocational. I
in the small interview. Below is a list of the questions we used for the interview portion.