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Communication, Presentation And Teamwork Of Customer Service In Business

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Unit 3 - Task 1 “The role of communication, presentation and teamwork of customer service in hospitality

Explain the role of communication, presentation and teamwork in the provision of customer service in hospitality businesses. (P1)

Communication is also know as the exchanging of information that are by writing or speaking or using some other medium.

In every hospitality businesses, there are many communication methods used in providing customer services.

The following are different communication methods of customer service in hospitality businesses.

1)face to face communication 2)Written communication

3)online communication

4)Telephone communication

The role of communication, presentation and teamwork of customer service in hospitality businesses.

1)The Role of communication:
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Before providing any of the customer service, the staffs or employees should be well trained in communication , presentation and teamwork techniques. And it is very important to be trained in those techniques.
Giving training for communication , presentation and teamwork techniques is very useful and beneficial for the hospitality businesses like hotel and restaurants. Without giving a training in those techniques a business will not be able to maintain a good customer service.
By giving training in communication techniques, the staffs can be able to communicate very accurately and this will help them to clear the doubts and their complaints for the customer very easily. In this way, the training for the communication is very important.
By giving training in presentation techniques, the staffs will be well presented with customers in a very professional way. This will impress the customer and feel good about the accommodation or the business. Improving presentation is very important because if the staffs are not well presented , the customer will not be happy with the
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