front office and filled in all those gaps left by his coworkers. Highly intelligent and understanding the computer systems inside and out, he ran the show. If Smiles attitude couldn't take care of a problem, Oh would appeal to the intellect and bring the situation to a close. Oh could well have become a politician. A few situations defined his complexity showing the good the bad and the ugly of Oh. During a visit one of the customers’ cars was broken into. The only items taken were a little patron’s hockey equipment, as the family had come from far away for a tournament. Oh, totally empathetic with the customer, apologized profusely for the terrible incident and requested the police take all the information for insurance purposes. …show more content…
A few weeks later the corporate auditor visited the hotel to check out the controls. Oh, pointed out that there appeared to be a glitch in the credit card transmittal system, which allowed any agent to credit any credit card without it being offset. The auditor claimed this was impossible and not to be concerned with the balancing of the hotel. Subsequently, Oh would on occasion credit a co-workers credit card, including Japes, to see if the erroneous credit would be discovered. Japes, astonished that the credit went through and that the hotel was not out of balance, again, telephoned the corporate auditor, only to be told, “ Do not be concerned”. Nonetheless, Japes asked Oh to end this practice, and to this day it remains a real head scratcher. Baby, the first true food and beverage director the hotel employed in many years, hailed from the Midland Region, always smiling with impeccable taste in her attire. She managed to put out the best special occasion banquets and unique events that the hotel had ever seen. Her Easter brunches were undoubtedly the best the area and perhaps even the city. The hotel purchased a life-size replica of Bugs Bunny and a number of other cartoon characters. There was even an exact replica of batman worn by one of the maintenance men. Children from miles away begged their parents to take them to the Easter brunch to see all the characters. It evolved into an exceptional success not only
There`s a legal framework regulates the way that personal information is collected, stored, processed and distributed. Businesses creating and distributing documents rights, confidential information of the individuals must be respected. If the business didn’t they would lose their customers.
As a Naval Officer I had the opportunity to experience both leadership and management. Today's Navy operates with fewer people and resources than before. Therefore, leadership and management are more important than ever. Very early in my career I was taught leadership and as I advanced through the ranks I experienced management.
To organize and prioritize the current and future projects in the pipeline in a way that fits into the PMB budget of $5B, and ensures projects that increase sales, growth, and stockholder value are of top priority, whereas projects that are not beneficial are either put on hold or discarded.
“Political Activity is alive and well in organisations. Critically discuss this statement. What factors result in Organisational Politics and what is the role of such behaviour on other people at work?”
In the changing business environment, leaders of all organisations may face unprecedented uncertainty, especially the technology advancement and changes among the employees. To survive and succeed, leaders should have some necessary attributes. Meanwhile, some changes for leadership skills have to be made to confront the challenges.
You are representing the company that you work for and are the first point of contact, so customers will respond to how they are treated from the first person that they speak to, if they are treated in an un friendly manner they will possibly change their view on the company maybe change their mind and take their business else where. If they are treated with respect and answered in a professional and efficient manner they will feel at ease and confident to do business and hopefully continue to do good business with the company and also recommend your customer services to other potential customers.
Each stakeholder has a different criterion of responsiveness, because they have a different interest in the organization. Most organizations are similarly influenced by a variety of stakeholder groups. Investors, shareholders, employees, customers and suppliers are considered primary stakeholders, without whom the organization cannot survive. Other important stakeholders are the community, which have become increasing important in recent year.
Employees have a responsibility to be aware of the companies’ health and safety at work protocol to be able to use machinery and equipment for its proper use and not to misuse said items in compliance with the act
With numerous rewards and recognition under its label, it is now one of the most chosen CRM option in cloud computing. All the initiatives undertaken by it are sustainable, so the impact is hugely reduced on the planet as a whole.
b. The bogus debit memos for accounts payable. – The most reliable form of evidence that the auditors could have obtained in this situation would be confirmations. The auditors should have sent confirmations to vendors, suppliers, and creditors confirming the amount that Crazy Eddie owed them. The amounts reportedly owed could then be matched with the amounts recorded in the company’s accounting records. Auditors should question any discrepancies.
Business Administration The idea of studying business administration has appealed to me greatly and has encouraged me to further develop my education following this path. I have a keen enthusiasm to pursue a degree in Business Administration as I enjoy the challenges it sets and find the many different areas of business you are able to branch out into, very exciting! From research about the subject I'm expecting to greatly further my learning of how businesses operate and be able to then put my knowledge into practice. I am confident within myself and find communication with others easy.
In corporate America the term used to describe a person in a position of power is “Manager”. A leader can be a manager, but a manager is not necessarily a leader. Leaders motivate, challenge, and influence others to achieve goals. Great leaders have the necessary skills and attributes which allow them to connect with the team and organization. Being a leader is not the same as managing an organization. Leader’s posses the interpersonal skills needed to influence others to achieve a goal willingly. Leading is a major part of a manager’s job. Leaders do not need to be a manager to lead people, but managers must know how to lead as well as manage.
The movie “Office Space,” which was directed in 1999 by Mike Judge, examines and critiques the various organizational
Hogan, M. (2014, June 16). 6 qualities of bad managers that send employees running. Retrieved from http://www.ragan.com/Main/Articles/6_qualities_of_bad_managers_that_send_employees_ru_48433.aspx
Stage 4 - Companies in this stage have broad analytic capabilities for solving local problems, but not at the organization level. Due to duplication of efforts and lack of appropriate employee skill sets and attitudes, the organization has some work to do to reach this level of analytical maturity. The CEO and executive team are supportive of analytical focus, but are not passionate about competing on this basis.