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Examples Of Pestel Analysis Airline Industry

Satisfactory Essays

The PESTEL analysis
The PESTEL analysis consists of six points, each point is represented by a letter from the word PESTEL. This method is used by marketers to monitor and analyse the external factors that have influence on the organisation. The result of a PESTEL analysis is often a SWOT analysis (Professional Academy, 2014).
The letters stand for;
P Political
E Economic
S Social
T Technological
E Environmental
L Legal

Categories Environmental influences
Political • Governmental bodies WisDOT TSA
• Terrorism preventing
Economic • Economical state
• recession
Social • Target group
• Income
Technological • Social media
• Automation
Environmental • Fuel efficiency
• Emission
Legal • Wisconsin Aviation Laws …show more content…

From this we can conclude that the income of the people in Wisconsin is average to that of the United States. The state of Wisconsin has not grown allot in the years previously to 2012.
Technological factors
Social media in the airline industry
The use of social media has become more and more important in the last years, also in the airline business. The social media can measure the costumer’s satisfaction and let the airline know what is being sad about the company on the social media. The company can keep track of; What is being sad about the company, Who is saying it, Where the person is, Where their talking (geographically) and Why people are mentioning the companies name on the social media. An airline can use the social media for five main objectives;
1: To create a better relationship with the costumers.
An airline can use the social media to respond to complaints and adjust their services. People can easily complain about something on the social media easier than on the website of the airline. By adjusting services based on these complaints the relationship with the costumers can

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