Hank Kolb Case - Operations Management

While it is our main goal to be fast, accurate, and friendly we also want to make sure that the quality is there with our products as this will build repeat business for our restaurant.

Andrei Octavian PARASCHIVESCU and Florin Mihai CAPRIOARA depict the way companies may enhance the performance quality known as a performance action plan, in providing to employees the opportunity to reach a quality performance while holding them liable for past performance. In addition, both authors argue that it is vital to open a true dialog and feedback from the voice of the customers to the stakeholders. Thus, managers must expand a Strategic Quality Management approach to build an affiliation between the corporate strategy and the quality management policy. In this article summary, we will focus on the method; organizations can widen an inspiring Strategic Quality Management approach, through the core concepts of SQM. Moreover also, we will demonstrate new methods of using SQM to improve, and sustain businesses expansion.

As a new manager of an organization, I would first take a look at the organization’s entire infrastructure, and then evaluate the total quality management system that was implemented into that organization’s configuration. I would then implement my own infrastructure such as the Pareto run chart or subsequent cascading charts. I would create a quality development team that’s dedicated to instituting quality upgrades (a quality council). The quality council would have subcommittees that would be in control of managing and communicating total quality developments throughout the organization; reassuring duties such as project development teams, quality development managers, a quality training program, and planning development training (Goetsch

Determine at least two (2) challenges in identifying Opportunity for Improvements (OFIs). Suggest at least one (1) strategy that business management can use to

Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all

Which of the following is not a process commonly considered in making products or delivering servicesA.continuousB.batchC.repetitiveD.job shopE.subcontracting 34. The type of processing system which is used for highly standardized products isA.continuousB.intermittentC.projectD.batchE.unit 35. Behavioral approaches to job design includeA.SpecializationB.ErgonomicsC.Job RotationD.Flow Process ChartsE.SIMO Charts 36. A major advantage of job specialization in business is increased _________.A.motivationB.opportunity for advancementC.opportunity for self-fulfillmentD.productivityE.job enrichment 37. Nearness to raw materials would be most important to a (A.grocery storeB.tax preparation serviceC.manufacturing companyD.post officeE.hospital 38. A one-hour photo processing machine in a Wal-Mart store is an example of a _________.A.micro-factoryB.downsize strategyC.diversified strategyD.lean production systemE.falling price strategy 39. A tool that is not used for quality management is ________.A.FlowchartB.HistogramC.Perato AnalysisD.RedesignE.Check sheets 40. The four dimensions of quality that are sometimes used to determine fitness for use of a product are ______.A.performance, special features, durability, and service after saleB.performance, special features, conformance, and reliabilityC.special features, conformance, reliability, and durabilityD.performance,

C. Can the design of the part be changed to permit the use of simplified or less costly production methods?

Consumers are guaranteed to receive products and services that do not provide any harm to them. For products, the quality of products has to be acceptable, fit for the purposes, match with the sample, description and demonstration. More importantly, the products and services have to be matched and fit as what the staff said.

The purpose of this project was to gain experience in quality improvement by working with an organization to identify a business problem, analyze the causes, develop an improvement plan, implement changes, and to verify the effectiveness of the solutions. For this project we had to keep scope in mind. This project had to follow certain criteria, such as: that it is a manageable project with a local organization, it can be completed within the time frame of the course, it has a direct impact on external customers, it is relatively simple, and that it is not something that is currently undergoing major changes.

• This coursework is worth 70% of the overall module marks. • The assignment questions are based on the main case. Supplements A and B provide useful insights into previous Six Sigma initiatives in the organization. • Preferably your write-up may not exceed 5000 ± 10% words. • This coursework should adopt academic conventions in terms of writing style, be supported by research, with proper attribution of sources and be fully referenced. • Do not submit an

17.   Reducing the variations in our product or services is an important key to perceived quality TRUE

1. Bring in a new Quality Manager with TQM experience to implement the needed changes to bring improvement and make their customers feel that favorable changes are coming.

a. The selected vendor must clearly demonstrate the ability to provide quality assurance to meet their specifications.

Establish, preserve and protect a strict public policy which involves the senior managers on a range of affairs, including transportation and sustainability.

E. Continued focus on improving efficiency and effectiveness in the organisation, from procurement, to supply chain to customer service delivery.