Importance of Interpersonal Communication sills in Healthcare Professions
Interpersonal communication is a fundamental element to any healthcare interaction. First, second and third person communication skills are primary aspects of an interaction, encompassing both verbal and non-verbal communication skills. It will be argued that rapport building and questioning are vital interpersonal skills in a healthcare context and possessing the ability to ensue a positive relationship between a healthcare professional and their client. Rapport building is an essential second person skill that encourages communication and develops a trusting relationship with the client (Ross, 2013). Questioning is another second person skill that allows for
…show more content…
Throughout the video these rapport building techniques were practised aiming to engage the client and make them feel comfortable disclosing personal information by establishing trust. Active listening involves verbal rapport building skills that exert attention on the client such as using short phrases and paraphrasing back to the client to indicate understanding and using the clients name (Abbe & Brandon, 2013). Using short phrases to indicate understanding can be seen in the video at 1:05, prior to this point the client was answering a question, then the professional simply nods and utters okay, to indicate to the client that their message was understood; therefore allowing the conversation to continue. Mimicry and contrast are skills whereby the professional will mimic the behaviour the client is exhibiting or compliment the behaviour to generate a specific response (Abbe & Brandon, 2013). Mimicry was more predominant than contrast as it was more appropriate to match the behaviour of the client as the topic was sensitive and making them confortable was essential as it was a first time interaction. Self-disclosure and establishing common ground can also be effective rapport building skills as they allow a personal relationship to form between the two individuals (Abbe & Brandon, 2013). However, neither of these skills are necessary in the context of the video as the interview is other oriented, focusing solely on the needs of the client. Contact and persistence refer
In this assignment, I will talk about developing Effective Communication in Health and Social Care. In order to achieve, I will explain the role of Effective communication and Interpersonal Reaction in a Health and Social Care setting context. I will also discuss theories of communication such as Formal and Informal communication. In order to have good communication skills it is important to understand the effectiveness of communication and interaction formed between people.
Communication in the healthcare field may be a little different for some people. Healthcare requires the communication to have a purpose, and that purpose is revolved around a person’s needs. A patient with good staff communication during
Within a health care setting communication is a necessity. This communication not only includes the need for professional communication but also the way in which information is shared to the patient and to other healthcare workers. Another important aspect of health care worker such as a nurse is the effectiveness off a handover. Within the video, Effective Communication in nursing these three aspects of communication (Professional communication, provision of information and handover) were seen and will be analysed further, within this essay. These will be analysed through the three aspects, the care of the patient, the image of the individual nurse and the health outcomes of the patient. All of these three aspects of communication are vitally important to the overall patient needs.
Unit 1- D1: Explain how communication skills can be used in health or care environment in effective communication
Explain the role of effective communication and interpersonal interaction within a health and social care setting
During my placement, I also developed good communication skills. I learned how to communicate effectively with clients to enable the provision of health care. When addressing clients, I avoided the use of difficult medical terms and opted for simpler words that were easily understood by all. I also used a variety of efficient communication methods such as allowing clients to express themselves, providing sufficient time for discussion and maintaining eye contact with clients. And to those clients that did not understand English, I sought the assistance of a trusted
Explain the role of effective communication and interpersonal interaction in a health and social care context.
P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context
P1 Explain the role of effective communication and interpersonal interaction in health and social care
Effective communication in the healthcare setting improves recovery rates and reduces pain and complication rates. (Wilkinson et al, 2003). Many complaints to the NHS are attributed to poor communication. Effective communication is reliant on the nurse working in partnership with the patient. It is essential that the nurse establishes a rapport and most of this will be achieved through the use of facial expressions. In my practice, it is important that develop a therapeutic relationship with the patients so that they can be able to put their trust in me. The therapeutic relationship is solely to meet the needs of the patient. In this relationship, there is a rapport established from a sense of mutual understanding and trust. To build a good nurse-patient relationship, I would have to show qualities of empathy, caring, sincerity and trustworthiness. During practice, if I am approaching a patient and the patient looks anxious, I should approach with empathy.
Communication plays a vital role in the healthcare setting, as the relationship with the healthcare professional sets the tone of the care experience and has a powerful impact on patient satisfaction. It is “the shared process in which messages are sent and received between two or more people which are made up of a sender, receiver, and message in a particular context” (cite, date). This essay highlights the importance of, and some common barriers to, effective communication in the healthcare setting. It involves many interpersonal skills such as effective observation, questioning and listening, giving feedback, recognizing and removing barriers.
In this assignment, I am going to review four cases, which will require a number of different communication skills focusing primarily on; developing a therapeutic relationship, communicating assertively, communicating effectively with an individual with a disability/impairment and communicating with individuals from another culture. I will discuss building a therapeutic relationship and effective communication with each patient.
Understanding the main factors of interpersonal communication allows health care professionals a means of improving working relationships and preventing conflicts.
Interpersonal skills are important communication strategies for medical practitioners, predominantly to perform accurate assessments and provide quality treatment for patients. Such as the ability to use emotions to better communicate with others, or the ability to empathise with a patient to help establish engagement and feelings of empowerment, both fundamental attributes to effective practice (Sanson-Fisher & Maguire, 1980). Similarly the ability to listen effectively is also fundamental to practice, as it allows the practitioner to ‘get the full picture’ (Eunson 2012). Without interpersonal skills, practitioners such as radiographers are less likely to establish the trust needed to provide quality outcomes (Halpern, 2003). This
Communication is the most important tool to being a good health provider. This assignment analyses an interview between a student from Perth Institute of Business and Technology, who acts as a health care professional and another student who takes up the role of a patient. The areas of communication focused in this analysis are interviewing skills, listening skills and questioning skills. There are examples provided for each aspect followed by suggestions and recommendations for future practices. However, the information in this assignment is fictitious.