Web 2.0, interaction and engagement is a collection of open-source, interactive and user controlled online applications expanding the experiences, knowledge and market power of the users as participants in business and social processes (Constantinides and Fountain, 2008)
This report is based on how the web 2.0, interactive and engagement has impacted marketing management through the supply chain, distribution and customer date facilitating.
The supply and distribution is focused on the use of advance technology such as GPS tracking and searching engines, which enables customers to locate firms. Also the supply chain focuses on creating value through interactive and engagement with other parties within the supply chain and the end user. Facilitating customer data is based on firms use customer data to identify them, tailor particular information to them etc.
Main
Distribution and Supply Chain
Distribution
The web 2.0 and other technology advances now enabled firms to find a wide variety of search engines to find sellers, services, people, location, product information, reviews etc. There are now a variety of Web search engines such as Kompas business directory, business.com, Yell etc. that enable buyers both firms and consumer to find each other.
As search engines are becoming more important part in the supply chain firms, it also enables to change information in their research about the type of distributors, quantity and cost.
Through the web 2.0, search
Supply chains manage the movement of products from the acquisition of raw materials through production and finally distribution to the end user. A properly designed supply chain can create many opportunities to drive down cost and increase revenue opportunities. In order to create a supply chain that is sustainable and flexible it is necessary to identify and align company goals and initiatives with the manufacturing and distribution of products.
A supply chain is very important to an organization. It can and should show the relationship between suppliers, distributors, managers and consumers. This paper would detail how important suppliers and distributions are to an organization’s success. And how important a supply chain is within an organization and how managers can utilize the supply chain. It is important that companies such as Target Corporations utilize the supply chain and gain competitive advantages. Target is one of the world’s largest retail stores; the first Target was opened in 1962 in Roseville, Minnesota (Target.com). By the end of 1962 there were only four Target and they were all operated in Minnesota.
A Supply Chain (SC) is an integrated process where involves various parties who are directly or indirectly working together to fulfil a customer’s demand. These parties can be manufacturers, suppliers, transporters, warehouses, distributers, retailers and end consumers. The functions of the SC cover a variety of areas, such as R&D, information flow, marketing, finance, distribution, operation, and customer services.
Supply chain division provides ware housing, managed transport and value added services at every link in the supply chain for customers in a variety of industries.
Logistics is one of the main functions within a company, and the supply chain is a complex and sometime fragile global endeavor dependent on a network of independent, yet interconnected, moving parts. It requires professional management. Supply chain professionals order the product, build it, move it, ship it, distribute it, and drive the coordination processes with marketing, sales, engineering, manufacturing, finance, and information technology. In short, they make any business effort seem effortless.
For Customer service, supply chain is all about proving the logistics of delivering the right products at the right time. Sounds simple but there are factors such as: reordering the product, supplier inventory is not enough, no consignment storage, delivery time not met, redesigning the planning. This challenge is effective and significant on both downstream and upstream of the process it affects the downstream as business partners are the one being effected upon the ordering and delivery of the product as without the product delivered they can’t start the next phase of their process; as for upstream this is extremely effective not just as revenue stream but to honor the continuous partnership shipping and delivering the product to customer is critical. Cost control of operating expense in direct and indirect commodity costs, logistic agile costs under pressure upon rising fuel/energy and freight cost, global business partners, technology investment, labor cost of recruits and manufacturing floor, and always the
Many companies produce products from parts of raw materials that are purchased from suppliers, till these products are reach the markets and presented for the customers, then you have the supply chain starting from the purchase of raw material from different areas , through the manufacturing steps and stages till is being sold by the consumer. Some of supply chains are well defined and easy to determined, while there are other supply chains complex to analyze. However, supply chains vary with the size of the facility such as; complexities, performance, abilities, flexibility, quality, speed, dependability and cost of preparing goods for manufacturing and the chain length distribution. So the supply chain is a network of wholesalers, retailers, distributors, workers in the transport, storage facilities, suppliers, and manufacturers who participate in the production, delivery and sale of the product to the last consumer. A supply chain is a group of facilities that coordinate activities among it and to avoid the competitors. Moreover, to ensure the supply chain management is operating efficiently and generating the highest level of customer
A fundamental part of society since the beginning of time has been the trade of information, cash, and physical goods between at least two separate parties. Whether it is amongst consumers, businesses, or between a business and a consumer, it has always existed in some form. As time passes, our knowledge and technology have advanced therefore creating a stronger supply chain process. A basic logistic service, a means of transportation and storing are what enable trade. In order to have an effective supply chain process, the supporting needs need to be accessible and effective for all parties involved. In the book Logistics Clusters by Yossi Sheffi, he thoroughly explains the current
Distribution is the method the organization use to get the products or services through various distribution channels to the ultimate purchaser or end user. It is how and when the consumer buys the company’s product. It is vitally important activity that focuses on how to reach the target market, location of the target market, transportation of the stock, convenient means for customers to obtain the products or services and understanding
In today’s world marketing has changed tremulously since the early years. Marketing in the 21st century is all about delivering the customer experience (James Allen and Rob Markey). Our future generations that’s going to be part of our marketing, will have more income and less time and more choices due to not understanding of what they are shopping for. They
First, Web 2.0 has a dynamic environment comparing to early static webpages created by Web 1.0 where the Internet users only passively read the information provided by the web. However, the browsers can participate in the information interaction. For example, many website stores, such as Walmart, Amazon and Walmart, allow customers to submit reviews. So other visitor can use these reviews to make purchasing decisions.
The aim is to develop an effective and efficient system of supply chain to enhance service delivery. This section will discuss the research design developed to explore the aim of this study. Firstly, a justification for the research design and a description of the research setting will be provided. Next, the data collection method including measures and the research instruments employed will be discussed. Finally the procedure employed for the analysis of data collected using the various research instruments will be provided.
The supply and chain have been defined by Towill, Naim and Wikner as “a sequence of material supplier, production facilities, distribution services and customers which are linked together by the flow of goods and information (Towill, Naim and Wikner 1992). Turner (1993, p.52) argue that “the Supply
Finally, the most important breakthrough in Web 2.0 has been search. The most influential player in this field has, without a doubt, been Google. Many companies have tried to rival this giant, but they don't even come close to the power Google holds. Google has even become a genericized trademark. When people talk about searching something online, the first thing that
Marketing has evolved over the ages to a stage where every aspect of its technology is examined scientifically and improved techniques are applied to win over the customers and retain them.