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Knowledge Management at Titan Industries

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Knowledge Management at Titan Industries Introduction The exceptional level of success of the Knowledge Management (KM) initiative at Titan exemplifies several key best practices that illustrate what can be accomplished when business managers and Information Technology (IT) professionals collaborate on a combined strategy. Titan is a subsidiary of global outsourcing leader Tata Information Services, which contributed significantly to the success of this KM initiative. In terms of scope, this is a massive KM initiative by any scale, with over 100-odd departments, 1,550+ users and over 100 business processes. This is daunting by any measure of complexity and project scope. Analysis of the KM Initiative Success at Titan The aggregation of the knowledge across the many business processes, departments and users shows how effectively a KM initiative can combine implicit and tacit knowledge across a diverse organization while also attaining change management goals. Titan dealt with a very diverse source of knowledge management sources across its 600 stores in India, where the company is the larger jewelry retailer operating in a variety of large-format and multi-brand stores. The company is also known for its precision engineering and ability to respond quickly to diverse market requirements. The ability of any organization to empower its employees by combining tacit and implicit knowledge will outperform even the most price-driven competitor in both local and global

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