Management Case Application Chapter 7

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Chapter 4: Job AnalysisContinuing Case: The carter cleaning company: The job description1. What should be the format and final form of the store manager’s job description?Ans: The format noted in figure 4-6 could be a reasonable format to use. Students mayrecommend that Jen should include a “standards of performance” section in the job description.This lists the standards the employee is expected to achieve under each of the job description’smain duties and responsibilities, and would address the problem of employees notunderstanding company policies, procedures, and expectations. In addition, students mayrecommend that Jennifer instead take a competency-based approach which describes the job interms of the measurable, observable,…show more content…
First, how would you recommend we go about reducing the turnover in our stores? Ans: The students should base their responses on the information presented in the advertisingsection of the chapter, and their response should include placing and constructing ads that willattract candidates who will find the job attractive. Or Jennifer can do a quick analysis on what it costs her to recruit and train a new employee(including the cost of lower productivity as a person learns a new job). Every reduction inemployee turnover can be translated to dollars. In fact, Jennifer can improve workingconditions without any change in her profit if she pays for improvements from savings inemployee turnover costs. The best source of ideas from improvement may come from exitinterviews (what would we have done to our work environment that would have made youmore likely to stay?), and from existing employees. Students are also likely to suggest some of the following; air-conditioned work space, more employees (so workers work fewer hours) longer or more frequent breaks. Other students will consider more complicate solutions like job rotation. Still others might suggest the use of deferred compensation or profit sharing tokeep employees a full year (e.g., $8.50 per hour, $7.50 now, one dollar per hour paid at year end

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