Marketing Plan of Hilton Hotels & Resorts in China
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Executive Summary
This report seeks to devise a marketing plan for the implementation of the marketing strategy of the Hilton Hotels & Resorts in China. In particular, this report analyzes the external environmental factors facing Hilton Hotels & Resorts in China using PESTL analysis, as well as a market analysis for the hotel and resorts industry and the competitors of Hilton Hotels & Resorts in China in terms of brand awareness and image. Having developed an understanding of the external environment, market and competitors of Hilton Hotels & Resorts, the marketing strategy of Hilton Hotels & Resorts in China is set out based on a situational analysis of the competitive advantages of Hilton Hotels & Resorts and its target market. Hilton Hotels & Resorts’ brand image, brand awareness, location and sales volume in China are discussed in an effort to identify its unique selling points and strategic advantages. Finally, the full promotion mix and implementation of Hilton Hotels & Resorts’ objectives in China is reviewed based an analysis of its competitive advantages in the Chinese hotel market, the profiling of its target customers and the positioning of the company in the market relative to its competitors. The report concludes with a critical evaluation of the effectiveness of the promotion mix of Hilton Hotels & Resorts in China, against the objectives of the company in the Chinese market.
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PetSmart is one of the largest specialty pet retailers of service and solutions for the lifetime of pets. More than 1008 stores are open in the United States and Canada that provide pet foods and supplies that are priced reasonably. PetSmart provides all types of services for pets including pet training, pet grooming, pet boarding and adoption services. In addition to providing impressive value PetSmart has the broadest, deepest product range in the industry, including thousands of products exclusive only to PetSmart. Every year PetSmart takes care of the grooming for hundreds of thousands of pets in what PetSmart calls its PetSmart Salons. These animals are groomed and pampered by stylist who have
A brand is a powerful tool, especially in the hotel industry where services are intangible. Many hotels of the 21st century have made branding one of their top most priority with the realisation that hotel branding helps to set them apart from their competitors and create a firm customer base. Branding creates brand recognition, brand preference, increase customer satisfaction and most importantly, customer loyalty.
For instance, in the hospitality industry, the Hilton brand symbolises high-end properties, elevated quality of service and a unique guest experience. Brand name and brand image are essentially two factors that differentiate companies which operate in the same industry and market. Therefore, the brand name must be unique. Hotel companies like the Hilton have established strong national brands and seek to use them globally with an intention of increasing profits. Once its established as a global brand, the company has successfully created an international image that can lead to increased efficiency through branded marketing efforts and cost savings on a much larger scale. Nowadays with an increase in international travel, the competition among international hotel corporations is becoming a lot more competetive. Those tourists that travel to foreign countries tend to stay in one of the known hotel brands and their standardised quality of service. Hotel chains are motivated to maintain a high rate of global expansion as a key marketing strategy of creating brand loyalty (King,
Burgers on call will be a Pty (LTD) company with the view to become a nationwide brand. We wish to offer a healthy burger alternative by only using the best ingredients. Our unique “build your own” menu option allows us to cater for clients specific taste buds.
The brand image in both cases is localized so the Hilton name is associated with the local area and or sites. According to SEO optimization company Tech Target, "Localization (sometimes shortened to "l10n") is the process of adapting a product or service to a particular language, culture, and desired local "look-and-feel ("localization ( l10n)," 2011)." As the SEO experts point out, localization is the flip side of internationalization, which allows the product or service to be timely and useful anywhere in the world (ibid.). The Hilton is an international hotel chain and fits the bill well. As an important bonus, the localization and internationalization features aid greatly in SEO website optimization. It gets both local and out of town business going for the organization (ibid.). In the case of the Hilton, Gainesville, FL, it is hooked to not just
Thus, MGM Resorts ensures that it offers the best products and services to meet or even exceed the customer’s expectations to attract more customers. Promotion and advertising normally play the role of the communicator between the company and consumers. In this report, I discuss the promotional strategies that MGM Resort International use and the competitive advantage, the company gains with respect to promotion. Promotion strategies
The corporate branding strategy will create a sort of umbrella under which all the properties of the company will fall, thus sharing the same quality level in the customer’s perception. Moreover a strong corporate brand will ease the company identification and potentially increase the number of new guests through word of mouth, thus enabling the company to gain a bigger market share. Nevertheless the implementation of such a strategy will necessarily involve big costs and a structural change in the organization. Its culture, the way in which advertising is done, the facilities and supplies in each resorts, the way in which management operates will have to be adapted to the new branding strategy. Furthermore undertaking this action may let down some valuable customers who are particularly affectionate to a resort and may be afraid that it will lose its unique and individual features. Plus it might also disappoint some skilled hotel managers which may feel threatened in their autonomy and potentially leave the company. Retraining the whole body of employees to adapt to the new strategy may be expensive and time consuming as well.
There are over 1.1 million men and woman amateur and pro bodybuilders alone in the United States. The IFBB has competitors age ranges from as young as 16 years to as old as 83 within a range categories for competition, The NutiBullet Pro is a necessary tool to assist the competitors in preparing for competitions fulfilling a need for a quick, convenient and easy way for bodybuilders to create their protein shakes, whey smoothies or one of their required 6 to 7 meals a day.
and older. These individuals will have at least a high school education, will work in all
The last problem we highlighted concerns how to increase the number of customers in the mainland China market . First, we believe that the most relevant issue is a survey amongst customers on the Shanghai Tang brand perception and the 5 luxury brands in their top-of-mind, in order to analyze the competitors that the company has to face in the future.
The great Swiss banks all have large local headquarters and the business banks of Geneva are only 60 kilometers (37.5 miles) away.[2] There is also a very busy conference center in Lausanne hosting many events every year.
Essentially, the marketing manager will seek to understand how a competitive advantage may be gained over other competitors (Lemon et al 2002). Figure 1 shows that Hilton Hotel Corporation is one of the leading hotels in the world. Nevertheless, as a newer hotel in Melbourne, Hilton is facing some serious challenges from competitors such as Grand Hyatt Melbourne and Sheraton Melbourne. Grand Hyatt Melbourne has completed its four year refurbishment project. Meanwhile, Sheraton Melbourne Hotel will launch a new full service as part of a 2013 development, combining hotel services with up-market residences and boutique retail (Melbourne Planner’s Guide 2011-2012, 2011). It is critical for Melbourne Hilton Hotel to understand visitors’ wants in order to satisfy visitors. In addition, Melbourne Hilton Hotel needs to have a good understanding of the competition in
The Hyatt Corporation was founded by Jay Pritzker in 1957. The first hotel purchased was located in Los Angeles, California. Hyatt is a management company that runs the operations of each hotel even though most of the Hyatt hotel properties are privately owned. They currently have two hundred sixteen hotels around the world and recently purchased one hundred forty three AmeriSuite hotels which were renovated and are being operated under their new name, Hyatt Place. Hyatt is known for specializing in luxury hotels that also provide meeting facilities and special services. The Hyatt Regency in Columbus Ohio was built in 1980. This hotel has six hundred and thirty one guest rooms, which makes it the largest hotel in the State, based on
This research has shown that there are differences in perceptions and expectations of Chinese Mainland tourists compared to other foreign tourists and this impacts upon satisfaction levels. Chinese Mainland tourists spend less on hotel accommodation than other foreign tourists, however have high expectations and expect value for money, making price a major factor in the consideration process for hotel selection and an aspect that the Hong Kong hotel market must consider when marketing their hotels and services, to the Chinese Mainland tourist.
The Hilton chain is currently the second largest hotel chain and the pioneer in global hospitality. It is embedded in a highly competitive market, where preparation is the key. As such, the training of employees, involvement with the environment, satisfaction and customer relationship are values prioritised by the brand. For Hilton, the relationship with their customers, is the key to success; values that Conrad Hilton has instituted in the brand since the first hotel was inaugurated. This continued leadership is a consequence of the fidelity to the vision, mission and values instituted in this hotel chain, in order to continue being the most hospitable organization in the world.