In such a volatile and complex industry as tourism, marketing research, an integral part of marketing planning process, plays a crucial role in shaping a framework that guides Destination Management Organisations’ (DMOs) decisions, be it public or private. At operational level, market intelligence would help DMOs gain market insights, bridge the gap between tourism products and visitors and potentially explore new markets. Without market data, goal and objectives would be unrealistic thus resulting in inefficient marketing programmes. The report discusses attempts to promote San Juan Islands - an archipelago part of the U.S. state of Washington, through their marketing plan. Drawing on the marketing process proposed by Middleton et al. (2009) and relevant literatures, what emerges from the plan is the lack of market data, lack of measurable objectives and lack of sustainable management practice. As a result, the report recommends a comprehensive marketing research and sustainable management practice.
2. INTRODUCTION
San Juan Islands, locating in the Salish Sea and north east of Seattle, comprise of three main islands: San Juan Island, Orca Island and Lopez Island. Their particularly scenic nature and abundant wild life have transformed a traditionally rural county into America’s recent favourite place for retirement. Still a natural resources-based economy, San Juan Islands’ landscapes have been reinvented and commodified for tourism. As such, tourism plays a central
Marketing is like a double-edged sword, if it is adopted properly, it will give profits to a company; however, if it is used inadequately, it will give harm. It is undeniable that today’s business operations have more intense competition level against each other due to the advancement of technology that allows people to receive more information. Marketing plays the key role in making products being recognized by consumers. To get people’s attention, some massages about the product need to be sent to the target market. With the high level of competition, the unethical marketing issues arise in order to make their own firms gain more
San Juan Islands, an archipelago part of the US’ state of Washington, have been well-known since the early 20th century for its scenic nature and abundant wild life. Their landscapes have transformed a rural county into a popular tourist destination and have continuously been invented and commodified for tourism. In 2014, tourist expenditure reached almost US$200mn, generating jobs and services in the whole county. Previously to the establishment of the current DMO in 1999, San Juan Islands Visitor Bureau (SJIVB), there were a scarcity of resources devoted to tourism and a passive approach in promoting the Islands. Under the management of the DMO, the county has risen to become America’s favourite place for retirement. The purpose of this report is to evaluate the 2016 destination marketing and budget plan of San Juan Islands, drawing on Middleton et al. (2009)’s marketing planning process. This report will also give recommendations regarding the marketing research and sustainable tourism management.
As the economy develops, the individualized and diversified demand of tourists is growing. Tourism consumers in different regions, their needs and desires are vastly different, and also change with the change of environmental factors. Travel agencies highlight the characteristics of market positioning, emphasizing the differences, and establish
Moving ahead,in order to get the idea about company’s internal environment and its capacity to survive and prosper in the market(Strategic capability), I analysed the resources and competencies(Appendix 3) ,the value chain (Appendix 3),the Cultural Web(Appendix 5). To find out the influence of stakeholders on the company I applied Power/Interest to the company and finally analysis of strengths,weaknesses ,opportunities and threats to the company(SWOT Analysis-Appendix 7) provide with clear idea about the strategic position of M&S.
Imagining a world where all the resources are abundance: we get what we want, we create, we consume, and we destroy.
Trying to blend differences, the marketing industry worked towards sustainability and perfection. Perfection called for more work in and outside of the home, businesses tried to get as much out of every commercial as it possibly could provide. One commercial would go through a three step process, live, edited, and then reach the recorded perfect stage (Musser) . As companies grew to one common idea of perfection, smaller companies struggled to stay in business. Dumont TV News was an example of a smaller company. While Dumont was at a disadvantage for being small, they also had an advantage for that reason. Some of Dumont’s advantages included testing things to help make advancements and solve problems. Dumont also used station-to-station
Significant changes are proposed to fulfil this value proposition. A combine economic and organisational development implementation strategy will be most effective. A new organisational structure would be implemented that improves functional groupings and enables a customer-centric focus, through the creation of a team under a Chief Customer Officer, who is responsible for all of Global Adventure’s travel products. This will necessitate a change in organisation processes, and an orientation to being driven by market demand, and as such insights and analytics will form a key information source for product decisions. Consequently, new tours and products will be developed and promoted and sold through new online platforms, to achieve greater customer reach.
The following literature is suggesting that how a tourist destination can be analyzed with the help of Butler's Tourism Life Cycle Model. Butler (1980) introduced the concept of the model which clarifies and extends earlier work by, for example, Cristaller (1963), Noronha (1976) and Stansfield (1978). In doing so, Butler clearly links the development cycle of tourism destinations to that of products in the product life cycle model. This is one the best used management framework to know the evolution in a tourism destination as described by Baum (1998), the original Butler's model included:
and let them relax. The others tended to look for hotels that would let them
Marketing teams have developed “the dream vacation” for just about everyone, whether your interests lie in adventure travel, cruising, or wine tasting, your imagination and perhaps your budget is pretty much your only limitation. Alongside this ever-increasing number of vacation destinations, a large body of research on the “tourist machine” also grows. Over time, the focus of tourism research has shifted somewhat from the basic sort of anthropological or sociological questions such as “why do people choose the destinations they do” and “how do the natives of these tourist destinations feel about their “guests”” to more of an environmental and cultural impact approach. The impacts commoditization on tourism. Commoditization, in terms of tourism, is the “packaging” and sale of an idea or story. What I mean by that is that what is being turned into a commodity is an “experience,” not a tangible product.
a. What was the marketing problem/opportunity/issue addressed? Give a brief description of the company and its products.
Policy and planning directly related, despite being completely different types of processes, they both confront the same issues, that being the overall future development of a destination. This essay reflects on policy and planning in the tourism industry. Beginning with the purpose of tourism policy, underlining why policy and planning is important, how it is utilized, and finally the benefits to tourism development. Utilizing examples from Kenya, United Kingdom, New Zealand, and Croatia to further illustrate why tourism policies and planning are necessary in destinations.
The purpose is to protect the ecosystem, human well-being, welfare of consumers,and the quality of life (Gheorghiu, Nancu, & Alexandra, 2015)
Nowadays, as the global tourism industry is growing, more travelers from all over the world are coming to the United States. The U.S. Department of Commerce released its 2014 report on International Visitation to the United States on June 1, 2015. The report shows that there were 75 million international visitors in 2014, which is 5 million more than 2013 (Office of Travel & Tourism Industries [OTTI], 2015). The Commerce Department released another report on June 11, 2015, forecasting international visitors will reach a record 77.6 million this year (OTTI, 2015). For the growing visitors and opportunities, managers need to capture a larger share of this growing market.
Analyse the role of the National Tourism Organisation (Tourism New Zealand) in terms of New Zealand tourism destination marketing.