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Mgm Grand Case

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As a gamer enters the extraordinary location of MGM Grand, located in the heart of Las Vegas, it is no wonder that most of their profitability comes from gambling. MGM Grand casino offers a multitude of games from blackjack, craps, roulette, slot machines, poker and more. Gaming profits are high in Las Vegas with the plethora of casinos available. The MGM Grand, not only is the second largest hotel in the world, but has one of the largest gaming floors in Las Vegas. However, the biggest question MGM Grand’s President and Chief Operating Officer, Gamal Aziz faces; how can the hotel advertise non-gaming entertainment to create more profitability? Understanding non-gaming customers has become a critical factor in the growth of MGM Grand. MGM Grand …show more content…

Las Vegas hotel executives face overwhelming challenges to keep up with the latest trends in hospitality technology. Executives reminisce on the earlier years when gamblers used to spend a majority of their time in casinos but as more non-gaming attractions appear along the strip the hours spent have decreased. According to Pete Earley, author of Super Casino: Inside the New Las Vegas, “the average gambler used to spend four hours per day playing in a casino, but not that same gambler only plays two hours per day because there is so much more to see and do,” (Earley, 2010). This factor has influenced MGM Grand to strategize ways to emphasis customer segments by building strong operations and marketing strategies. Kirk Kerkorian first operated a hotel in the seventies, named MGM Grand Hotel and Casino. The MGM Grand Hotel and Casino, set new standards for Las Vegas hotels and casinos, considering it was one of the largest hotels in the seventies. Before the technology boom and popularity of the Sin City began, entertainment, lodging, and food for extremely low prices. The luxurious experience you find in Vegas at one time

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