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Ol Lima Steakhouse

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1. Introduction:
General Manager of Ol’ Spurs Steakhouse in Brisbane, a locally owned steakhouse and restaurant has reported productivity and profit loss, which is negatively affecting the brand and the company’s profit margins. After careful consideration, it was discovered that employees within the various sections are confused who should be doing what and to whom they should be reporting. This report will analyse the issue and discuss key management factors when addressing staff. Two management theories will be proposed as recommendations to measure the problem and to prevent the issue from happening in the future.

2.0 Analysis of the issue:
Ol’ Spurs Steakhouse is emerging in becoming a leading steakhouse restaurant in Brisbane’s strong restaurant market. With a growing reputation and high service and stock demands staff are becoming confused between various sections within the department and unsure whom they should be reporting to. The issue in mind, the application of planning, organising and controlling should rectify the issue and prevent confusion from happening again in the future.

2.1 Problem Identification: …show more content…

Confusion in the workplace often leads to employee ‘depression, poor interpersonal, team dynamics, dysfunction and lack of engagement’ (Moriarty, 2012), which ultimately affects the productivity of the business. The issue arises from poor planning and organisational processes, which can ultimately create a situation that leads to a company going bankrupt. (BBC Monitoring Middle East,

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