1. Introduction:
General Manager of Ol’ Spurs Steakhouse in Brisbane, a locally owned steakhouse and restaurant has reported productivity and profit loss, which is negatively affecting the brand and the company’s profit margins. After careful consideration, it was discovered that employees within the various sections are confused who should be doing what and to whom they should be reporting. This report will analyse the issue and discuss key management factors when addressing staff. Two management theories will be proposed as recommendations to measure the problem and to prevent the issue from happening in the future.
2.0 Analysis of the issue:
Ol’ Spurs Steakhouse is emerging in becoming a leading steakhouse restaurant in Brisbane’s strong restaurant market. With a growing reputation and high service and stock demands staff are becoming confused between various sections within the department and unsure whom they should be reporting to. The issue in mind, the application of planning, organising and controlling should rectify the issue and prevent confusion from happening again in the future.
2.1 Problem Identification:
…show more content…
Confusion in the workplace often leads to employee ‘depression, poor interpersonal, team dynamics, dysfunction and lack of engagement’ (Moriarty, 2012), which ultimately affects the productivity of the business. The issue arises from poor planning and organisational processes, which can ultimately create a situation that leads to a company going bankrupt. (BBC Monitoring Middle East,
Barrie Super subs, one of the larger super subs restaurants, is a part of a chain of 300 restaurants across Canada. Currently, Barrie Super Subs has a restaurant manager, who rarely has time to serve customers and is even discouraged by head office from doing so; an assistant manager whose main priority is assisting the manager with purchasing, hiring, accounts and spends little time on the frontline serving customers; and finally, several part time team leaders who are either full time college or high school students who only service customers.
University of Queensland ORGANISATIONAL BEHAVIOUR Course Code: MGTS 1601 Employee Resistance to Change Student Name: Yuanli Zhang (Phil) Student Number: 43401163 Course Tutor: Marissa Edwards Yuanli Zhang 43401163 Table of Content Introduction ------------------------------------------------------------------------ 2 Description of Problem ----------------------------------------------------------- 2 Propose Intervention ---------------------------------------------------------------4 Conclusion -------------------------------------------------------------------------- 7 1|Page Organisation Behaviour; MGTS 1601; Individual Essay; Employee resistance to change Yuanli Zhang 43401163 Contemporary business dynamics are pressuring
This report illustrates two key HRM strategies used by Coles Supermarkets-Reward Management and Performance Management. The core competence and business goal of Coles are elaborated and the room for improvement have been identified, whereby Reward management and its implementation have been critically analysed to bridge the gap between their operational loss (weakness) and optimum performance (desired goal). Likewise, the method in which Performance Management is used by Coles to lead their employees to work both efficiently and effectively has been analysed. Performance Management is a useful tool to evaluate and ensure employee activities line up with the organisation’s
Introduction: Morrison’s PLC is one of the largest food retailers in UK. It has changed a lot over the last 8-10 years. Thanks to HR guidance it has improved all his sections and departments. To maintain this growth Morrison’s has to offer new services and products by using new selling strategies. To improve Morrison’s performance the HR changed the internal and external factors.
Some of the principles of classical management have been reflected in what has happened at Creamy Creations. One of those principles is that management is making all of the decisions. Based off of the case study, Burger Barns executives have made all of the decisions without any input from the staff. The other principle which reflects on Creamy Creations is the division of labor.
In this assignment I will be explaining how employee performance within my chosen business, Tesco, is measured and how the results can help with the development of the staff, as well as assessing how the importance of measuring and managing employee performance.
After observing my fellow employees, I decided to go talk to my manager, Mr. Smith. I told him about how the employees were not following proper procedures maintaining and cleaning the prep station and grill, and that it was affecting the quality of meals we were serving to our customers. He agreed that this was a recurring problem in the restaurant and that it needed to be addressed to the restaurant staff. The following day, a restaurant wide training session was announced and that new and experienced employees will undergo a training session to refresh their knowledge on the proper procedures to clean the food preparation area and the grill to cook a high quality burger to serve to our wonderful customers.
Longhorn Steakhouse is a chain of restaurants celebrating the American steakhouse and its impact on the culinary world. Here, diners can expect to see huge portions and lots of different cuts of meat. The part of the menu diners almost immediately gravitate toward is titled "Legendary Steaks". These are the items Longhorn is known for and includes an 18 oz. outlaw ribeye, fire-grilled t-bone, the renegade sirloin, Longhorn Porterhouse and a hickory-crusted filet.
Los Arroyos Mexican Restaurant serves up traditional eats and margaritas in a casual spot with a south-of-the-border feel. Guests can visit for lunch and dinner and enjoy a variety of foods, beer and spirits. With a focus on authentic, homemade recipes made with fresh ingredients, owner Tony Arroyo and his crew strive to provide visitors with a memorable experience every time they visit.
“The employees were complaining for months and somehow the situation escalated to become hostile” Said the assistant Joe Haley. An organization as an entity, a whole, resembles a precise piece of machinery, because there are so many components need to function at the same time in order to make the machine work. As long as one part begins to malfunction, it will eventually influence other parts and create a vicious Domino effect, which damages the entire system quickly if not repaired
Los Angeles’ El Gallo Grill serves sumptuous and authentic Mexican cuisine made with fresh and vibrant ingredients in its inviting and rustic restaurant. For a superb start to your meal, enjoy the chunky guacamole fresco and creamy queso fundido melted cheese dip topped with chorizo sausage, both served with tortilla chips. Some of El Gallo Grill’s specialty entrées include the gallito de carne asada steak stuffed with ham, cheese, tomatoes and onion, the firewood roasted tiger shrimp brochete and the smoky adobada tacos. El Gallo Grill is not the typical Mexican joint. Here, the chef’s pride themselves on serving vibrant and fresh cuisine, not the typical greasy plates served at many others.
District Managers (320) Restaurant Managers (1,800) Assistant Restaurant Managers (3,500) • After the changes made by John Martin the organizational table looked like this: National Vice President-Operations Zone Vice President-Operations Market Manager Restaurant General Manager Assistant Restaurant General Manager 3) Did TB raise or lower food costs as part of its “customer value” strategy as a percentage of sales? What store operational changes were made to improve sales volume
Fraser Foods has divided teams to raise the morale of employees through various activities that keep them away from boredom and repetitive work and have made the company share profits with its employees so that they have a motive to achieve their goals.
Finally, the current operation is impaired by its own change in processes, leading to work groups operating as silos, and
To order copies, call +91-08417-236667/68 or write to IBS Center for Management Research (ICMR), IFHE Campus, Donthanapally,