Leadership and Organizational Behavior Course Project
Ronette C Rudder-Carter – 10415 SW 85th CT, Ocala, FL 34481 Rbb589@hotmail.com / (347) 564-0074
GM591 ON Leadership and Organizational Behavior
Professor Robert Salitore 4/17/11
DaCosta Mannings Inc, is one of a retail environment and I am the customer service manager for the entire operation which has five locations throughout the island.
I have chosen this organization because when I was hired, they did not have a formal plan in place to enhance and effectively run a customer service department. Throughout the years they have had tremendous issues with the customer service at the various locations and it had resulted in downward sales
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Additionally, a crisis not only brings a great deal of attention, it also generates a great deal of emotional involvement on the part of those associated with the organization, particularly if the crisis threatens the organization's survival. This increases the potential for either reinforcing the existing culture, or leading to a change in the culture. Such a crisis can provide an opportunity for a leader to influence the organization's culture in either a positive or a negative way.
How can the communication aspect between employer and employee be improved?
Communication is what the employees need from their employers. Employees look for organizations where communication and process are transparent.
[1]The model below shows the flow of communication in a systematic format.
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As defined by the above representational model, there are 3 categories of employees:
A: Who will leave their current employer in 3 years of their employment?
B: Who have a probability of leaving their current employer in next 3 years?
C: Who will stay with their current employer in the next 3 years?
Category A: These are the employees who lack communication with their employers.
Category C: These are the employees who have proper, well-structured communication with their employers.
Communication is also the way to win the employees trust in the organization. Employees trust the employers who are friendly and open to them. This
All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.
Classical organization theory evolved during the first half of this century. It represents the merger of scientific management, bureaucratic theory, and administrative theory.
Communication plays a key role in organizations as it allows organizations to be able to work effectively. Employees in an organization also benefits by communicating with other members and feeling being a part of the organization. It is not possible for an organization to operate without any communication between various levels, departments and employees.
Communication is a fundamental relationship building skill in the workplace. If people don’t communicate well they limit their ability to connect on any meaningful level. It’s important that I show respect to those I work with. Communications should be conducted in an appropriate, open, accurate and straightforward way. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. There are many barriers to effective communication, the first barriers to check out are:
B&H Photo and Electronics, was founded by husband and wife duo Blimie and Herman Schreiber (B & H) in 1973. The only store, which is located on 34st in Manhattan New York, provides professional services and equipment needs to many customers and businesses.
Leadership and management are two different concepts. Management is involved with the operational oversight of employees, departments, or processes, while leadership is involved with leading the company through organizational changes that are intended to enable the company to meet its objectives. Leaders are expected to carry themselves in a positive manner to motivate and influence the rest of the organization positively, because they act as an example to the rest of the employees in the organization. Since leadership is mainly influenced by the behavior, different leaders apply different strategies to ensure that the objectives of the company have been fully met (Sheahan, 2006). This paper analyzes the leadership theories and the methods and tools given situations while selecting the appropriate behavior of different leaders in resolving some problems in the organization.
Our clients invest significant time and money in our company. Our service to clients determines how fast we grow, the number of employees we can employ, and our profit. To retain and grow our clients, we must ensure we deliver the best possible service quality and value.
Drenkard, K. (2000) Strategy as a solution: Developing a nursing strategic plan. Journal of Nursing Administration,42(5):242-243
The Project Teams mission is to meet the objectives and goals of the FTD No.1 Project through developing a well-defined project approach in which certain deliverables will be defined as primary focus items, in particular interface management.
Improving customer service, offering them the best selection, quality, and value (Company History, n.d.) is at the core of the business. The company is committed to the customer’s experience and tailors the business “through the eyes of our customers” as “listening to the customer has never been more important” (Annual Reports, 2014). Additionally, the company offers a variety of brands and services to serve
The research draws attention to key findings that the organisation fosters open communication and there is a strong commitment from top management towards employees. The communication channels applied most
Restaurants are small businesses that are found in both rural and urban communities. Restaurant is a business that prepares and serves food and drinks to customers from different places such as dine in, and take out. It serves people and give them good environment and entertainment. Hanks crawfish is located in Houston Texas. As a name says Hanks crawfish, it is originally from Louisiana. Hank’s fulfills customers with genuine Cajun cuisine. Hank’s was established on 2010 when there were very few restaurants. This place is located in 11660Westheimer Rd, Houston TX 77077. It is a non-smoking place. It is a good place for family dines in, for the customers who like to watch games and also for the people who want to spend their time with loved ones. We have the drawing paper available for the kids to draw when their parents are having dinner. Hank’s has a bar where people can drink eat and watch games and news. There is also party room for the people who would like to celebrate their birthday, graduation ceremony etc. and patio for the people who like to see views and for the people who like smoking area. I started here working as a cashier and now working as a manager. As a manager the task that I perform includes:
Behavioral theory promotes the value of leadership styles with an emphasis on concern for people and collaboration. It promotes participative decision making and team development by supporting individual needs and aligning individual and group objectives. Behavioral Theories of Leadership, also known as “The style approach to leadership” focuses on the behavior of the leader and what leaders do and how they act. Learn about the two general kinds of behaviors; task behaviors and relationship behaviors and advantages of this approach to leadership. Learn more about this theory of leadership. What are Behaviors? Behavior is the range of actions and mannerisms made by organisms, systems, or artificial
The success of a corporation has been traditionally tied to how well the managers execute the roles of leading, planning and controlling. One of the key components of the controlling aspect of management is the evaluation of the people that they are managing. The function of this process involves monitoring performance goals and has management taking corrective actions when necessary. Performance evaluations can be described as the measurement of the performance of an employee related to defined measures, using an applicable performance goals and appropriate criteria that relates to the employees work in question. This paper will review the engineer’s evaluation in the given case study.
Communication is essential in all facets of an organization. It can aid in decision making, planning and conflict resolution. The ability to effectively communicate allows facilitation of relationships between superiors and subordinates; essentially this creates higher job satisfaction (Dogra, A., 2012). Open communication where employees have opportunity to voice their ideas and concerns, corelates to employees feeling a sense of value within the organization, which creates motivation (Dogra, A., 2012). Furthermore, in conjunction with these ideas, a sense of partnership and loyalty begin to develop between subordinates and superiors. The responses to this are typically seen in greater responsibility being given to the subordinate.