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Press Ganey Survey Analysis

Decent Essays

My organization utilizes the Press Ganey Survey (PGS) and Workforce Engagement Survey (WES). Press Ganey patient experience surveys combine with the HCAHPS questions to provide a comprehensive review of the overall patient experience. The HCAHPS survey questions measures how often a service was provided and PGS questions measures how well a service was provided. The results of this survey is shared with the hospital and can also be found on the hospital’s website. The WES survey allows for employees to rate and evaluate their work environment and manager. The survey evaluates various work place aspects like work place satisfaction, workload, stress and meaningful recognition. The results from this survey is then disseminated back to the specific areas where employers and managers are able to see where needs are to improve and also to celebrate achievements.
Improving Employee Engagement …show more content…

The goal is to increase our HCAPHS scores. To achieve this goal, the unit will implement the Perinatal Quality Collaborative of North Carolina (PQCNC) survey “How’s your Baby” on the unit at discharge. This is an anonymous survey for parents developed by PQCNC to assess patient care and readiness for discharge. A committee of three to four nurses, as part of a green belt project to revamp the unit’s discharge process, will take charge of the “How’s your Baby” initiative for the unit. The discharge committee will make sure that information on “How’s your Baby” is in the discharge packets and provide follow up with families once the infant is discharged from the hospital. The committee will provide education on the “How’s your Baby” initiative during staff meeting and provide feedback for staff on the

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