My organization utilizes the Press Ganey Survey (PGS) and Workforce Engagement Survey (WES). Press Ganey patient experience surveys combine with the HCAHPS questions to provide a comprehensive review of the overall patient experience. The HCAHPS survey questions measures how often a service was provided and PGS questions measures how well a service was provided. The results of this survey is shared with the hospital and can also be found on the hospital’s website. The WES survey allows for employees to rate and evaluate their work environment and manager. The survey evaluates various work place aspects like work place satisfaction, workload, stress and meaningful recognition. The results from this survey is then disseminated back to the specific areas where employers and managers are able to see where needs are to improve and also to celebrate achievements.
Improving Employee Engagement
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The goal is to increase our HCAPHS scores. To achieve this goal, the unit will implement the Perinatal Quality Collaborative of North Carolina (PQCNC) survey “How’s your Baby” on the unit at discharge. This is an anonymous survey for parents developed by PQCNC to assess patient care and readiness for discharge. A committee of three to four nurses, as part of a green belt project to revamp the unit’s discharge process, will take charge of the “How’s your Baby” initiative for the unit. The discharge committee will make sure that information on “How’s your Baby” is in the discharge packets and provide follow up with families once the infant is discharged from the hospital. The committee will provide education on the “How’s your Baby” initiative during staff meeting and provide feedback for staff on the
I wanted to touch base with you, it's been a while and a lot has changed within the Parent Advisory Committee. Marilyn (Charge nurse) is now are goto in regards to NICU management along with Tiffany. We have created a charter with me as President,Silvia as Vice President, Kate as Media Director and Annabel is our newest member. There are new guidelines in regards to being part of the committee, this is all outlined in our new Charter. If the Parent Advisory Committee is still something you are interested in being apart of we are requesting you attended our next three Parent Meet and Greets starting on August 6th at 6:30pm before you attend an advisory board meeting. If you any question please feel free to contact me or Marilyn
For any mother the birth of a newborn child can be a challenging experience. As nurses it is part of our job to ensure their experience is positive. We can help do this by providing the information they will need to affective care for their newborn. This information includes topics such as, breastfeeding, jaundice, when to call your doctor and even how to put your baby to sleep. When the parents have an understanding of these topics before discharge it can largely reduce their natural anxiety accompanied with the transition to parenthood. Health teaching for new parents is seen as such an important aspect of care on post-partum floors it is actually a necessary component that needs to be covered before the hospital can discharge the
As individuals and as a group, we have worked hard, we toiled, we endured, and we have come out better, with more passion and more confidence than when we began. We have survived all the different rotations, shifts, and calls, the sleepless nights and the chaos and adrenaline of the emergency room duty and the rigorous training examinations. I believe we are all proud to have made it to this day. In all sincerity, today represents a landmark achievement for each of us and our families. It is to our loved ones and all those who encouraged us through this long journey from preschool through residency that we owe our deepest thanks. The encouragement from family, friends, colleagues, faculty, staff and strangers have played a vital role in our success.
The performance measure is to improve patient satisfaction scores on the unit. Our goals are to increase HCAPHS scores, to achieve this goal we will be implementing an anonymous patient satisfaction survey for parents that will be given at of discharge. Results from this survey will provide feedback on ways to improve patient care. As a result, it will improve HCAPHS scores for the hospital, thereby increasing hospital reimbursement and revenue.
The American Association of Birth Centers (AABC) conducted a study in January 2013, this study confirmed the long standing belief that midwife-led birth centers provide a safe and effective health care option for women during pregnancy, labor, and birth. Greenville Health Systems (GHS) listened and embraced the tenet of becoming the “health care value leader in the region” by proposing the construction of a three room freestanding birthing center operated by Greenville Midwifery Care. After almost one year of service to the community, the plan is to open a second birth center near the Patewood Memorial Hospital.
Ricci, S. Kyle, T. and Carman, S. (2017). Maternity and pediatric nursing 3rd ed. Philadelphia:
The [DH] Toolkit (2009) outlines a commission framework to aid with strategic development of neonatal service that highlights the need to ensure the babies and families are the focus during their pathway of care given. The following care services should be commissioned as a part of neonatal care, these include transfer services, cot location services as well as a maternity bed (DH, 2009). Family centred care throughout their stay and ongoing into community with follow up services and a range of support services throughout and post care (Smith & Coleman, 2010). The DH toolkit can be used to a strategic level with regional and network planning as well as receiving support from commissioners. The toolkit is designed to support the delivery in
To help prevent this issue I have created a program for the Fairfax hospital Neonatal Intensive Care Unit (NICU) to facilitate the bond between mother and child while both are recovering and being cared for. The pilot program called “rooming-in” allows mother and child to be on the same private room where other family can also stay. The room will be designed to give maximum support to both mother and baby by having all resources in room as well as a private team of nurses.
I had the pleasure of interviewing one of our dynamic director, Mrs. Beth Rozak, MBA, BSN, RN. As the current director of the Neonatal ICU and Pediatrics at SSM St. Mary’s Hospital Medical Center in Madison, WI, Beth have had serve in many roles in the organization. Employed at St. Mary’s for the past 15 years, she started out as a nursing assistant/monitor watcher on 8 south west (medical floor). After obtaining a Bachelor of Science in Nursing (BSN) from Edgewood College, in Madison, Wisconsin, she then transfer to 4 east (a medical, cardiac unit). Where she worked for a few years before transferring to ambulatory nursing (a staff nurse on the surgery and procedure center unit). After earning her MBA from Warden University, she took on the
It is my recommendation that we provide education regarding SIDS to postpartum mothers before they are discharged from the hospital. The nurse gets to spend one on one time with the parents and can provide them with valuable information regarding SIDS prevention. Additionally, it would be beneficial to emphasize the importance of breastfeeding due to the lower rate of occurrence in breastfed infants. This education can also be provided postpartum and at all wellness follow-up visits. Regarding the high incidence rates in African American, Alaskan Native, and American Indian infants, it is imperative that we initiate programs to foster the needs of minorities, especially those facing socioeconomic difficulties. Additional federal funding to provide additional care and support to these at-risk populations would be a step in the right direction. Offering programs that can provide transportation for the necessary prenatal care that will reinforce the importance of placing infants on their backs for sleeping as well as the many preventative
Strong Start is a voluntary research project that is striving to improve maternal and child’s health outcomes of DC residents. This research study program is seeking to achieve a 20% decrease in preterm and low birth weight infant as compared to the 2012 DC rates. In order to achieve this goal, Strong Start offers Medicaid qualify pregnant women prenatal care treatments with doulas, midwives, prenatal navigators, and social workers. This study provides pregnant moms with the prenatal care and additional staff support needed to have a healthier
Davis, Edwards & Mohay (2003) used Barnard’s assessment scales in their study of interaction between mothers and their preterm infants following discharge. The study assessed mother-newborn dyads in the hospital and re-evaluated the pairs 3 months post discharge. The study demonstrated the importance of maternal coping strategies in developing mother-infant relationships with preterm newborns (Davis, Edwards, & Mohay, 2003).
Implementation of my project began quickly without a hitch and flowed very smoothly thanks to the great insight provided to me by my clinical facilitator and unit manager. My research started after obtaining information from my unit manager when inquiring about any quality measures that she felt needed improvement on the labor delivery unit. The occurrence of early inductions of labor without a medical necessity was found to be a problem and concern for this unit. That being known, my project quickly started to take form. I brainstormed on what I could find that would be an easy and efficient way for the staff to view and verify prenatal records of expectant mother as a resource to confirm they meet all medical criteria
The couple’s first experience of having newborn babies came unexpected amidst severe warnings of a hurricane at 5:20 AM; the mother’s water had broken and the baby was being born 13 weeks early. The delivery was high risk, not only due to the premature nature of the newborns, but also because the pregnancy was multiple-birth (twins). As this is a high-stress moment for any future parent, and ones with complex situations in particular, the overall service experience should be as easy, informational, safe, and stress-free as possible.
The needs assessment developed for the 23 staff members on the small LDRP unit of Memorial Hospital focused on what the end knowledge base should be. Questions were formulated after an extensive literature review, focusing on early recognition, definitions and specifics for care. This needs assessment will help implement protocols that will improve the care provided, as well as the comfort of the staff members face to face with perinatal mothers.