Problem Definition: Riordan Manufacturing

There are several stakeholders at Riordan Manufacturing to gather requirements from to provide a clear picture of the final project. The first stakeholder to gain input would come from the Chief Operations Officer, he was the requestor of the system upgrade, is responsible for the budget, which includes payroll. The Chief Legal Officer oversees the legal aspects of the human resources programs. The individual human resources managers within the individual facilities are the stakeholders who recruit and handle benefits for employees. Each facility has an accountant that oversees payroll and bonuses as well as the payroll specialist (Apollo, 2011).

Riordan Manufacturing is a large company with facilities in several locations around the world. Riordan Manufacturing is an international plastics manufacturer that currently employs 550 people and operates at around $46 million in sales("Riordan Manufacturing", 2013). As a result of its size, Riordan must have a system that is able to keep track of important information such as employee names and other confidential data. This information should be able to be accessed from other locations as well as the home office. There are other functions that a new and improved HR system could benefit such as inventory tracking or the shipping or reception of products. These

Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing its customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:

Riordan Manufacturing is in need of a new network, this plan will develop a network that will benefit the business, the employees and the customers in a manner that will provide all of them with a smooth operating experience as well as to future proof the entire network. The Network will handle all incoming and outgoing traffic for both the employees on the intranet, as well as the customers on the external internet web site. Quality of Service (QoS) will be implemented to assist in data tracking for use of the bandwidth to determine and plan how much bandwidth is needed and to determine where congestion

In order to create a successful business plan, we first conducted a needs analysis and put together a list of recommendations that could be used to help the company. Riordan Manufacturing would like to reduce costs and materials across all plants. The introduction phase involves the evaluation of the current

Riordan manufacturing has requested an upgrade to their current human resources system. They currently have several disparate tools that are patched together in order to complete HR functions. Many Excel spreadsheets are used by different parts of HR, and combining all resources into one system can provide many time saving advantages and a more reliable system over all. By reviewing who the stakeholders are and what the best information-gathering techniques are we can ensure that we collect the information for the requirements and stay within the scope of the project.

The implementation portion of the Riordan project could in fact, prove to be one of the most challenging parts. However, this could be the part that is worth all of the effort. There will have to be a team of experienced developers in various different Information Technology fields to see the implementation portion stage through to completion; this cannot be known as a “one-man show.” Several of the departments within the Riordan organization will have to be given priorities when it comes to implementing the new human resource management system. Since this type of system has been deemed automated and is on an Information Technology platform, the

Riordan Manufacturing is in need of updating their decrepit HRIS system to stay profitable. This system will move from the legacy system, integrated with the financial system, into a new standalone system used to integrate all of the HR tools within the system presently.

Riordan Manufacturing COO Hugh McCauley is requesting the implementation of a modern, state-of-the-art information system to integrate all existing HR tools into a single application. To achieve the desired goal, a very detailed investigation needs to be performed, studying the actual processes that Riordan Manufacturing currently uses. Also, a series of stakeholders will provide the adequate feedback trough a series of face-to-face interviews and meticulous observation of their respective working environments. These tools will help create a system that will maximize time

Riordan Manufacturing discovered some problems with their employees; such as an inability to motivate employees and how to reduce the high turnover rate within the company. This was discovered through the Riordan human resources department structure which does not allow employee empowerment and as a result is delaying potential growth due to the unbalanced profits, and reduction in sales.

Riordan Manufacturing should switch to using Microsoft Dynamics CRM. Microsoft Dynamics CRM is a Customer Relationship Management program that focuses on customer records, sales, marketing, help desk, inventory and customer order management, make financial data available for planning and regulatory compliance, automate routine functions so employees can focus on critical tasks, help minimize the costs and complexities of administering salaries, benefits recruiting and performance management, provides greater visibility into aspects of performance factors such as profitability and potential issues, and meet industry-specific needs with functionality for upward business processes (Microsoft, 2013). Specific parts of the software, such as human resources (for payroll, etc.) can be added on an as-needed basis.

Riordan Manufacturing is a leader in the plastics manufacturing industry. As a fortune 1000 company, this employer of over 500 employees has not only made an investment into the products that roll off the production lines but most importantly the employees who help produce these products (University of Phoenix, 2013). In addition to the annual salary or hourly compensation these employees receive, Riordan makes additional investments in employees to better their wellbeing inside and outside of work. The complete benefit package offered by Riordan is known as the total

Complete Section 3 of the Service Request SR-rm-022 paper for Riordan Manufacturing.. This section incorporates the transition from design to implementation. Consider revising Sections 1 and 2 based on faculty feedback.

Riordan manufacturing is a plastic injection molding company based in San Jose. The company also has various operations in 3 other Michigan cities as well as one overseas office in China. “Riordan has a 46 million annual earning” and their major customers are automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers, bottlers, and appliance manufacturers”, (UOP Virtual Organization, 2006). This company was started by a chemistry professor in 1993 and has expanded over the last 7 years. In 2006 Riordan has projected to increase their

Riordan Manufacturing is a manufacturing company that manufactures plastic. All companies must have some sort of information system, along with different types of hardware and software. Businesses need good information systems in order to ensure that their records are accurate and complete.