Procurement Essay

1490 Words Mar 23rd, 2008 6 Pages
Introduction
IBM Daksh India is one of the most important business process outsourcing companies in India. It has been playing a significant role in the process transformation and management sections of one of the leading IT firms of the world, IBM since 2004.
IBM Daksh India came into existence as a result of the acquisition of Daksh e-Services by the IBM Corporation in 2004. IBM Daksh India serves as the global destination for managing business processes for all clients of IBM. In India, there are 14 service delivery centres of IBM Daksh India, spread across the major cities of New Delhi, Bangalore, Mumbai, Pune, Kolkata, and Chandigarh. There are two other global service delivery centres of IBM Daksh India in Manila and
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Once the customer and the analyst have decided and agreed upon the requests internally the contractor is then invited for further negotiations and other agreements. Once this has been agreed the contract is awarded.
The Contract Management Phase.
Once the contract has been awarded there further discussion which are held in-order to close out the standards and the quality of the deliverables. The monitoring and supervision of the contract is also agreed in terms of weekly or fort-nightly reports on the progress. Also a communication plan is agreed upon due to the centralization of the department. The centralized team monitors the entire contract from start-till-end.
The process is stable however sometimes leads to internal conflicts depending on personal interest. However I feel the due to the centralization the organisations buying and negotiation power is more in terms with the supplier or the contract and hence enables the organisation to be able to get value for money.
The Challenges.
The initial challenge was the setup of the team and also the change of process which needed to be embedded in the staff. I feel the change process was rather the most difficult one then any other challenge in the entire process of having a centralized procurement and contract management team. The major advantage of the team was in terms of risk management. Besides the above there were few other challenges.

Planning Phase Issue
Disconnect between the procurement team and the

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