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Q.1 Describe Any Situation in Your Experience Where the Communication Went Wrong. Analyze the Situation by Pointing Out the Type of Barrier to Communication and Suggest How to Overcome This Barrier.[10 Marks].

Satisfactory Essays

Answer- Once I had gone for an interview for air hostess trainer, that time I had not much experience for this kind of job and my communication was not that good. Apart from that the room was over crowded and so many disturbances and noise was there. Later I realize there are some barriers because of which I did not performed up to the mark.
After analyzing my experience there are some points I found which could be barrier for healthy communication and analysis of which are needed before coming up with ways to eliminate or minimize them. These barriers may be classified as follows –
Barriers to Communication
1. Environmental Barriers – This is the same as physical noise, which could be in the form of distracting sounds, an overcrowded …show more content…

Using a wrong medium of advertising, or conveying a message orally when a written letter would be more appropriate, are examples. The written channel is more appropriate when the communication is more formal or for keeping things on record, while emotional messages such as feelings about co-workers are better conveyed orally.
5. Linguistic and Cultural Barriers –When the sender of the message uses a language that the receiver does not understand, the communication will not succeed. Either the sender may be using a different or foreign language, or the language used may be too highly technical for the receiver to understand. Linguistic barriers may also occur in cross-cultural advertising and distort the communication, when translating campaigns or slogans literally from one language to another. For example, Pepsi’s slogan “Come Alive with Pepsi”, when translated into Chinese, read “Pepsi brings your ancestors back from the grave!” Cultural differences refer to differences in values and perceptions, which may affect the interpretation of the message by the receiver. For example, a joke about women may be taken in the wrong sense if the receiver belongs to a culture where women are highly respected.
6. Semantic Barriers – The word “semantics” refers to the meaning of words and the way in which they are used. For example, different words may have different meanings in different cultures. Failure to take this into consideration could lead to serious blunders.
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