Quiz

Whether we like it or not, conflict is a part of everyday lives. It can happen to anyone, from your friends to your family.

In resolving conflict, ask the question, “How do we keep this from happening again?” The first thing is to be objective. This helps in managing conflict by keeping team members focused on the problem at hand (Huber, 2007)

Conflict is inevitable in any personal relationship or among members of any group. While we encounter many types of conflict in our lifetime, we often look for ways to avoid conflict. So, why do we run away from dealing with our conflict? It is often because many of us fear the conflict will escalate into a situation we will not be able to sustain. “As conflicts escalate, they go through certain incremental transformations. Although these transformations occur separately on each side, they affect the conflict as a whole because they are usually mirrored by the other side. As a result of these transformations, the conflict is intensified in ways that are sometimes exceedingly difficult to undo” (Pruitt, and Kim 89). We

• To manage a disagreement there can be no winners or losers as the resolution must benefit all sides.

The ability to effectively communicate with a wide range of people is a vital factor in working towards building relationships that may flourish and enable the gaining of confidence and trust. As a practitioner, it is important to be patient, approachable, non-judgmental and a good listener. Open communication and a positive attitude

There are many times in our lives when we are faced with a conflict where the right solution is not

A win-lose orientation assumes that there can only be one winner in a conflict. This type of conflict can cause problems in a relationship, because it is generally followed by dissatisfaction and resentment from the ‘loser’ of the argument (Wood, 2016). The best solution to conflict is a win-win orientation. Everyone involved must be satisfied with the end result, and this may include compromise by both sides.

b) relaxed - offering the promotion of effective communication and allowing members to get to know each other a little whilst gaining in confidence and trust.

A win-win approach Usually ways to resolve differences so that everyone gains. A good solution is one that everyone finds satisfactory. People who adopt win-win often discover solutions previously un-thought of b//c they are committed to their own & others’ satisfaction. Sometimes the result of compromises provide confirmation & protect the health of the relationship

Ultimately, when conflict becomes an undesirable disagreement, it can cause severe problems. Destructive conflict can bring about a mental struggle from the opposing internecine group which can sense a threat to personal interest, needs, or concerns which can provoke anger. I believe specific conflicts of no control should be avoided. Tubbs (2012) stated, "conflict is often hard to keep under control once they have begun" (p. 327).

People face conflicts every day in their lives. We all come across at least one incident in our lives that is challenging and we are baffled on what decision is to be made and most of the time we have difficulty to make it.

In conflict we often make the mistake of using our power to focus on the relationship or on the issue/  outcome we desire.  The result is that we often attain one at the expense of the other.  Our power may enable us to achieve our goal but damage or destroy the relationship.  Alternatively, we may sustain the relationship at the expense of our needs or desired outcome.  The ideal may be maintaining a healthy relationship while at the same time achieving our goal, but this requires a subtle and complex use of different kinds of power or perhaps not using the power at our disposal.  This requires wisdom, self control and self discipline as well as skilled interpersonal behavior.

Dealing with a stalemate or conflict can at times be very challenging to two or more groups that are in conflict. Negotiation happens to be one of the most utilised conflict resolution strategies. The success of the negotiation process would rely on the strategies employed in the process and responses by the parties in conflict. Lewicki, Hiam and Olander (2007, pp. 24-28) have provided great insights on negotiation and how to make the process effective. In their article, Selecting a Strategy, the three submit that ‘If you are proactive about strategic choice, you are much more likely to get what you want than if

Pinkley & Northcraft (1994) emphasized that it is important to get a 'win-win ' result between parties in conflict management, maximizing benefits for every party. It is true that positive conflict promotes understanding and leads to successful goals.

Conflict is a naturally inevitable part of human life worldwide1. It exists in all relationships, groups, culture and every level of social structure. Although, conflict is often uncomfortable and energy consuming, it can be a positive force for change and bring an otherwise stagnant relationship out of dormancy into a new life and vitality. Conflict is therefore an outcome of human interaction as a result of disagreement between individuals, parties or states. A conflict situation is characterized by the inability of those concerned to iron out their differences.2 Human wants are unlimited but the means to satisfy these wants are scarce. There is therefore, an inherent struggle in man for