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Recruitment and Selection: Comparative Management (Recruitment and Selection Process) Between American-Style and Japanese-Style

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SECTION 1
INTRODUCTION

One of the quotes that Lovelock and Wirtz (2007) had compiled in the latest edition of Services Marketing: People, Technology and Strategy is regarding people as assets by Jim Collins. He said:

The old adage, “People are your most important asset,” is wrong. The right people are your most important asset.

Although Lovelock and Wirtz’s Services Marketing refer ‘people’ (one of the 7Ps) as those in front-line positions, this quote can also be pointed out to any individual in the organisation. In other word, ‘people’ can also refer to employees of an organisation, and based on Collins’s quote, having the right people is most crucial. This requires a hiring process that is not …show more content…

It also attempts to seek insights of those differences through their countries’ cultural factors and values influencing them. With those purposes, those interested will be able to have a better understanding of the recruitment and selection process of American-style and Japanese-style management, those including employees, employers and others who wish to use one of them or both as they see fit.

SECTION 4
LITERATURE REVIEW

This section focuses on previous related studies and relevant theories, concepts and models on the American-style and the Japanese-style management in the recruitment and selection process on the topic of differences between American-style and Japanese-style of management. Following the background of the study, three key points are pointed out in comparing and contrasting each management style.

4.1 Background of the Study

Since the success of Japanese companies in Japan, as well as the rest of the world (such as Japanese automakers Toyota, Honda and Nissan, and electronic makers Sony and Toshiba), which led American companies to implement the Japanese management style (Smith, no date), there have been studies of compare and contrast of American-style and Japanese-style management. Most of these studies generalise the differences in most aspects of human resource management, whether it deals with the Japanese management style in the US (Smith, no

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