SECTION 1
INTRODUCTION
One of the quotes that Lovelock and Wirtz (2007) had compiled in the latest edition of Services Marketing: People, Technology and Strategy is regarding people as assets by Jim Collins. He said:
The old adage, “People are your most important asset,” is wrong. The right people are your most important asset.
Although Lovelock and Wirtz’s Services Marketing refer ‘people’ (one of the 7Ps) as those in front-line positions, this quote can also be pointed out to any individual in the organisation. In other word, ‘people’ can also refer to employees of an organisation, and based on Collins’s quote, having the right people is most crucial. This requires a hiring process that is not
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It also attempts to seek insights of those differences through their countries’ cultural factors and values influencing them. With those purposes, those interested will be able to have a better understanding of the recruitment and selection process of American-style and Japanese-style management, those including employees, employers and others who wish to use one of them or both as they see fit.
SECTION 4
LITERATURE REVIEW
This section focuses on previous related studies and relevant theories, concepts and models on the American-style and the Japanese-style management in the recruitment and selection process on the topic of differences between American-style and Japanese-style of management. Following the background of the study, three key points are pointed out in comparing and contrasting each management style.
4.1 Background of the Study
Since the success of Japanese companies in Japan, as well as the rest of the world (such as Japanese automakers Toyota, Honda and Nissan, and electronic makers Sony and Toshiba), which led American companies to implement the Japanese management style (Smith, no date), there have been studies of compare and contrast of American-style and Japanese-style management. Most of these studies generalise the differences in most aspects of human resource management, whether it deals with the Japanese management style in the US (Smith, no
Costco Wholesale Corporation operates an international chain of membership warehouses, which carries quality, brand name
Jenson interviewed business executives from diverse industries and organizational size, he stated that one of their largest challenges that leadership were concerned with was staffing – finding the correct personnel, keeping them, and ensuring they buy into the visual modality of the system. Having the right staff is important for any organization. With the right staff the company will retain loyal personnel who will not compromise the integrity of the business.
It is hypothesized that cultural differences in behaviour will mean differences in HRM practices within different cultures but those within the same cultural cluster will be similar whereas those in different clusters will be dissimilar. Employees and managers from different cultures take decisions in different ways – the processes, behaviours and values are not the same. People have different value orientations as a result of individual psychology, life-stage and generation and assumptions about behaviour determined by cultures are linked to a variety of organisational behaviours.
One of my personal commitments is to be surrounded with only good, passionate, and positive people who make me feel happy. The main business of business is to connect with – and add value to – people. That’s such an extremely important point to remember as you build out your career – and craft a richly rewarding life. It is important to lead a happy and meaningful life. Business really is all about people. An enterprise is nothing more than a human venture that brings people together around some marvelous dream that inspires them to express the fullest of their talents and contribute rich value to those they serve. With all the technology, disruption, competition, and transition in the business world today, a lot of us have forgotten that the whole game is about relationships – and human connections. With the pace people work at, it’s easy to sacrifice relationships in pursuit of results. But the irony is that the stronger the bonds between you and your teammates – as well as with the
Kreitner, R. (2009). International Management and Cross-Cultural competence. (11th ed.). Management. Mason, Ohio: South-Western Cengage
Human Resource Practice says “it maybe a cliché that people are an organisations greatest assest, but no orgaisation exists without people and nothing is achieved expect through their efforts” (Page 9)
According to Wright et al (2011) recruitment and selection are part of the human resource practices common within organizations in an effort to develop human capital, which is necessary for better production. Numerous scholars have discussed the issue in different contexts. Pramila (2010) discussed the issue of recruitment and selection in an Indian- based company. The article presents effective recruitment practices, which are valuable for organizations. Among the identified practices include internal recruitment, interviews, personality tests, employer references, succession planning, and newspaper recruitment. According to Najafi (2011) the most important aim is to achieve an improvement in their recruitment and selection. With information provided in this article, the researcher is able to advance a thorough understanding of the different issues on improving recruitment and selection processes within organizations.
During my career as a human resources professional I have had the opportunity to be exposed to the diversity of several industries like Health Care, Manufacturing and Digital Content. These interactions allowed me to understand the role played by human resources, regardless of industry or line of business, is vital for any organizational success. Without people organizations would not function. My work experience has also provided me
Hierarchy and status are considered highly important in both Japan and Mexico in addition to a strong separation between the work and home life. Both Mexico and Japan rely on strong work relationships and loyalty in addition to having top down style of commination and information flow. Both countries have a belief in collectivism over individualism, according to Hofstede’s Value Dimensions, with Japan slightly higher on the index, similarly for the masculinity index. The implications of these characteristics can be viewed in each countries’ management approach. These societal values and characteristics influence each countries’ business behavior and methodologies. (Deresky, 2014)
The human resource frame is known to operate from drastically different paradigms. Bolman and Deal (2013, p. 113) state that opposing paradigms are identified when an individual asks which statement is true; 1.) “Our most important asset is our people”, or 2.) “Organizations exploit people --chew them up and spit them out” (Bolman & Deal, 2013, p. 113).
People are biggest asset for every organization and, therefore, to draw, motivate, and preserve the most skilled employees and assign them to jobs for which they are exceptionally well suited is a responsible job for human resource. Therefore, human resources management is done in all type of organizations. Profound management of people is equally indispensable in success of organizations as the sound management of production, finance, and other operations. The human resource management field postulates the infinite diversity of people and their dynamics (McKenzie & Traynor, 2002). To get into this career field, one must have the required education degree by completing many different courses, and have the experience along with skills and
Selection and performance management programs that are designed for organizations that have expanded their U.S. workplace to other countries must be designed to take in many other considerations that normally wouldn’t make a difference if all the employees were from the same origin. Expatriate employees and their families should be assisted to help with adjusting to their new culture. Performance management and selection programs should be designed to incorporate the differences in ethical and cultural backgrounds that match the employees and or applicants who are overseas. This paper further examines what is necessary for selection and performance management programs for a U.S. based organization that is expanding overseas to China.
People are the key to business success. However nowadays of business this is often neglected and people are seen to be a necessary expense. A successful business does not just rely on a person’s power instead it involves continuous effective teamwork and communication. Storey (1995) defines that human resource management is an individual approach to employment management which seeks to achieve competitive advantage through the strategic deployment of a highly committed and capable workforce, using an integrated array of cultural, structural and personnel techniques.
With today's workforce becoming increasingly diverse and organizations doing more to maximize the benefits of the differences in employees, organizations are relying on managers to get the people who get the job done. People have always been the central to organizations, but there strategic importance is growing in today's knowledge-based business world. An organization's success increasingly depends on the knowledge, skills, and abilities of its employees excluding there gender, age, ethnicity, and the differences in skill and abilities. When employees' talents are valuable, rare, difficult to imitate and organize, an organization can achieve an advantage. Having managers or human resource departments that are superb for
The managers were also not trained properly and maintained a centralized management approach. An HMSI manager was quoted in the statement saying, “The Japanese do not understand the workers’ language.” Management failed to understand the ideas brought to them by workers, “could not understand the organizational working from the employees’ point of view.” It was said that the Japanese failed to give Indian managers enough power to solve problems. The Indian managers were production specialists, who had very little understanding of industrial relations issues.