Kingston University London Faculty of Science, Engineering and Computing
MSc in IT & Strategic Innovation with Management Studies COURSEWORK MODULE Requirements Engineering and Management Valentinos Case Study
MODULE LEADER DR J. Chattratichart Submission deadline 10am on 16 November 2012 K1201437 Muhammad Gara Abdulrahman
Question 1:
Project Initiation products
Project vision statement
For customers who want to use the match making service to look for
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* Constant software upgrades is needed and very important in other for Valentinos to achieve its prime aim. * Software maintenance is required, this must be considered in order to keep the website efficient at all times. * Computers will need to be kept in good conditions and maintained regularly to avoid mishaps.
Question 2. Produce a Requirements Catalogue
A list of at least 10 functional requirements: Name | Description | Priority | 1- Register Customers Profile | First customer needs to register before having access to the website, customer should be able to register within 3-5mins by just registering their email address and password. | MUST | 2 - Validate Customer Detail | Confirmation email will be sent to the customers registered email for customer to confirm registration. | MUST | 3- Fill Questionnaire | Customer will have to fill in answer regarding their information and what type of match they are looking for. | | 4 - Approve customer payment | The software will confirm payment transaction of £150. | MUST | 5 - Send customer payment information | They system sends customer receipt of payment made to Valentinos. | SHOULD | 6 – Update profile | Registered customers should be able to update their profile immediately after payment confirmation is done. And can be accessed at anytime. | MUST
Usage of equipment should be monitored constantly and children should be given instructions of how to use it. Equipment should be stored safely and should be checked and maintained regularly. Any damaged equipment should be removed, repaired or made unreachable if its condition creates a risk of hazard.
This is to ensure that the necessary raw materials and physical resources are available at each stage, and that the workforce on site has the right skills for the scheduled work. The project management team will need to produce a series of planning documents that can be accessed throughout the project. Each member of the project management team must know their role and responsibilities, including which sections of the workforce they will be directly managing.
* Ensure that the environment is safe, secure with high quality of hygiene practices for staff, children and their families and any member of the public while using the premises.
The steps designated in the Work Breakdown structure were given in five different steps. First, assessing the hardware needs of the new HRIS software. Second, obtaining the required hardware and installing the new software onto it. Third, moving all employee data and records from the old HR databases to the new, more robust HRIS system. Fourth and fifth are very similar, training for both Managers and employees in the two new systems of records, HRIS and payroll.
The system will ask if the employee has obtained the customer Signature on the "rental agreement". Customer signature is required on the rental agreement by company policy. The system will allow for preliminary payment to be collected at time of pickup if company policies states that payment is to be collected at time of pickup. The pickup can be decide
Clean / clear things as you go / good house keeping will prevent health and safety issues arising
*check that the right work equipment is provided and is properly used and regularly maintained
The nature of the information to be communicated in this document is a general template for every customer but can then be altered and personalised so that it will only apply to a particular customer. This is completed through their name, address and reference number.
2. What is your full address and e-mail which should be connected with an online account?
Smith Systems Consulting has been at the forefront of the Information Technology Services and Consulting industry since it was founded in 1984. Their driving vision has been to provide the absolute best to their customers in all aspects of services and prices at rates that are affordable. They believe they can do this because they employ the best in the industry. Their simple approach to customer service has been that if they take care of their customers and employees, then everything else will take care of itself. This straight forward approach, while packed full of energy and meaning, has proven to not be sufficient in delivering the absolute best to
Validated the client entered data from customer side utilizing Java script. Alarmed the client when entered incorrective information.
CUSTOMER ID: ONLINE_NAME- LOG IN OR USER NAME: This system can hel[p a customer to save time and money because all they have to do is go on the computer and click to buy something. This is a great way to help customer and also keep them in mind for specials because they are in the company system with their log name.
We can identify them through their email and phone number. We can also identify them with previous case numbers we have linked to previous notes we had. If we have more the one phone number for the customer any of these numbers old or new will bring up their account. At the product level we can change their credit card information, check if a current plan or subscription expired or renew it for them. We can also check the billing information for any discrepancies and pull up the receipt from their purchase history. Almost any information can be cross reference in our system. We can email old receipts for customers to examine and help customers with any questions they have on any purchases or charges made by the company. This makes are information very convenient and helpful to both us and the customer.
- The second step: you need to establish a list of your customers and your suppliers in the system. You must fill in name, address, as well as the terms for your customers and your suppliers.
This section will focus on customers’ needs, identifying collaborators and their strategic goals and identifying the competition that provides similar products.