Selling Today, 12e (Manning) - PIV
Chapter 3 Creating Value with a Relationship Strategy
3.1 True/False Questions
1) Emotional intelligence refers to the capacity for monitoring our own feelings and those of others, along with motivating ourselves and managing our emotions.
Answer: TRUE
Diff: 2 Page Ref: 83
Objective: LO1
2) This first major relationship challenge is understanding the win-win philosophy.
Answer: FALSE
Diff: 1 Page Ref: 83
Objective: LO1
3) In the strategic/consultative selling model, developing a relationship strategy includes the following recommendations: adopt the marketing concept, project a professional image, and maintain high ethical standards.
Answer: FALSE
Diff: 3 Page
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To establish a partnership with a customer, he suggests:
A) making sure everybody understands the purpose of the partnership
B) being sure the relationship is primarily social rather than professional
C) that the role of the salesperson must move from consulting to selling
D) that the salesperson must convince the client of the need for the product
E) using closing methods that emphasize a rapid sale
Answer: A
Diff: 2 Page Ref: 85
Objective: LO1
7) Salespeople need to build and maintain relationships with:
A) lawyers
B) company support staff
C) journalists
D) vendors
E) auditors
Answer: B
Diff: 2 Page Ref: 86
Objective: LO1
8) Which of the following would be considered a secondary decision-maker?
A) a credit department staffer employed by the same company as the salesperson
B) the administrative assistant who works for the CEO of an established customer
C) a shipping department worker employed by the same company as the salesperson
D) the secretary who provides support services for the sales staff
E) the accounts payable clerk who works for the vendor
Answer: B
Diff: 3 Page Ref: 86
AACSB:
Emotional intelligence involves the ability to perceive accurately, appraise, and express emotion; the ability to access and/or generate feelings when they facilitate thought; the ability to
What is emotional intelligence? EI is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically; thus, compared to Daniel Goleman's definition to emotional intelligence are very similar just in more detail.
Emotional intelligence is the ability to recognize feelings and judge which feelings are appropriate for a given situation.
Living in the 21st Century one must be able to control what is important in the day to day lives. One must be able to understand the emotions of others as well as their own. In the growing work force it is becoming important as the silent generation moves into retirement and the Technology babies enters. Emotional intelligence or (EI) refers to the ability to perceive, control and evaluate emotions. Some has even felt that emotional intelligence is the characteristic of a learned behavior and can be strengthened, others believe it is something you are born with.
The ability to express and control our own emotions is important, but so is our ability to understand, interpret, and respond to the emotions of others. Psychologists refer to this ability as emotional intelligence. According to the Cambridge Dictionary online, Emotional Intelligence (EI) refers to the ability to perceive, control and evaluate
Emotional intelligence describes understanding individual and other persons' emotions and incorporating them to bring out the best out of a situation. Emotional intelligence affords one an opportunity to control likely outcome, by managing and working well with others as well as alone. One with emotional intelligence is capable of understanding their own emotions regulating them for the purpose of fruitful relation ADDIN EN.CITE Cavazotte2012466(Cavazotte et al., 2012)46646617Cavazotte, FlaviaMoreno, ValterHickmann, MateusEffects of leader intelligence,
Emotional intelligence refers to capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationship. (Goleman, 1995)
The importance of Emotional Intelligence is something that needs to be recognized. Emotional intelligence is the ability to identify, assess, and control the emotions of oneself, and others. Emotional intelligence is a central parent of our everyday lives, both in professional and personal enviornments , and as such it is important to become aware of exactly how you rate your own emotional intelligence.
Emotional intelligence is the ability to better understand, recognize and evaluate emotions. Strong emotional intelligence is to recognize, measure, discern and regulate emotions. This includes your own emotions, emotions of those around you, and emotions of different people groups. While on the other hand, poor emotional intelligence is the vagueness in discerning yours and others emotions. As a whole, emotional intelligence is
Emotional Intelligence is defined as a ‘type of social intelligence that involves the ability to monitor one’s own and other’s emotions, to discriminate among them and to use the information to guide one’s thinking and actions’ (Salovey and Mayer, 1990: 189). According to Goleman (2001), ‘emotional intelligence comprises of 4 key components which are, Self
So, what is Emotional Intelligence anyway? According to Daniel Goleman it is "the capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships."
Emotional Intelligence is the ability to to be aware of your emotions, manipulate them from negative to positive and analyze them in yourself and other people, so you know when you are stressed, being negative and how to recognize this in other people.
To begin, the basics of emotional intelligence are crucial to understanding the foundation from which humans refer to on a daily basis for interacting in society. Emotional intelligence suggests that humans hold the capability to identify, interpret, understand, manage, and response to emotions in ways to enforce positive relationships, establish good communication, empathize, and address conflict within social networks. Humans begin learning this upon entering life, as emotional intelligence determines the ways that humans behave and intermingle with the environment. The degree of intelligence varies among people: those with a high emotional intelligence are able to recognize their own emotions and other emotions in addition to a sort of magnetic draw that pulls others toward them. This is because people with high emotional intelligence know how to better relate to, understand, and help others. Consider a group
Emotional intelligence is “ the ability to recognise and regulate emotions in ourselves and others. It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersection of both.” ( Daniel Goleman, Emotional Intelligence (Bloomsbury, 1995).
Emotional intelligence has to do with an individual’s ability to understand and manage his or her own or others’ feelings and emotions. It involves the ability to perceive and express emotion, assimilate emotion in thought, understand and reason about emotion and manage emotions in oneself and in others. People with emotional intelligence are able to identify and recognize the meaning of emotions and to manage and regulate their emotions as a basis for problem solving, reasoning, thinking, and action.