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Smith Financial Corporation Case Summary

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Smith Financial Corporation’s Core Problems Smith Financial Corporation faced two main business problems related to its director of data management, Frank Miller. His unprofessional operation and cooperation with other employees negatively affected working relationships in the cooperation. Also, Miller caused the company to face financial problem because he did not inform information related to the sale of Interpush software to his manager and the senior vice president of the IS department. Working Relationship Damages and Financial Problems Miller’s unprofessional treatments damaged the relationship between him and his colleagues in the Smith Information Service (IS) Department. This is an important problem because many employees left the company since they could not cooperate well with their director. As a result, the company …show more content…

Long term, the corporation should effectively manage its employees and build a professional working environment where all employees respect each other and have equal opportunities to share their point of view. Significant Facts Related to The Corporation’s Problems • He opposed Lotus Notes Application and recommended Microsoft Exchange as a new technological tools. • Instead of respecting and discussing his colleagues’ opinion in his weekly meetings, he mainly focused on his own point of view. • Although the corporation approved Miller’s proposal and purchased Interpush for $45,000, a lot of employees was unable to use this application. • Miller did not inform information about the sale of Interpush to his manager. • The corporation decided to abandon Interpush and develop a new software. • A number of people left the corporation and opposed Miller’s treatments. • Miller was fired after six month working because of his unprofessional working performance.

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