Sofitel Legend Metropole Haoi Case Study

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Hospitality industry covers the area within the service industry that includes hotel industry. Room division plays as an important role in working process of a hotel. This is the first department contact with guests, contribute to the profit and whole revenue. In room division assignment, I will introduce about room division operations of Sofitel Legend Metropole Hanoi.
Sofitel Legend Metropole Hanoi is a 5 star luxury hotel opened in 1901 by two private French investors. It is located at 15 Ngo Quyen Street in Hoan Kiem District, Hanoi, Vietnam. The hotel has a rich history and a century long tradition of welcoming ambassadors, writers, heads of state and entertainers including Charlie Chaplin, Jane Fronda, George H. W. Bush,
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Their functions are:
• Controlling the allocation of cases, transfer cases of the parts.
• Patrolling and fire prevention.
• Checking the circuit breaker, the department's computers, etc.
• Checking the door lock of the office, warehouse, etc.
• Patrolling positions are likely to be hacked from the hallway.
• Patrolling the lobby area and the floor CONCLUSION
In this assignment, room division had analyzed. The major departments in the rooms division are front office and housekeeping. Especially, front office department and housekeeping department of Sofitel Legend Metropole Hanoi had examined thoroughly in this assignment.
The main purpose of hotel Metropole Hanoi are that increase the rate of room occupancyrate, achive customer satisfaction and finally get high profit margine. For that, each departments in Metropole Hanoi are very important to succeed this hotel. All departments works for financing goals of organization (marketing&sales,purchase,banquet etc…) and customer

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