Strategic Implementation Plans: Case Study of Safety Scandals at Toyota

1011 Words Jan 29th, 2018 4 Pages
The first safety scandal revolved around unintended acceleration problems linked to the floor mat design of the vehicles. "Modifying the floor mats, though, didn't fix things. Toyota at first refused to believe that there was a mechanical problem with its pedals, blaming customers for improperly installing the floor mats" (Saporito & Schuman 2010:1). Also, the Prius, on which Toyota had staked its reputation as a company, also became beset with alleged, serious problems. The company was forced, after mounting problems to recall "more than 400,000 Prius and other hybrid cars this time, to update software in the antilock brake system that could cause a glitch if the car traveled over a bumpy surface" (Saporito & Schuman 2010:1).
Toyota's production system is founded upon lean manufacturing, which uses low inventories and close relationships with suppliers to cut wasteful costs related to stockpiling inventory. It is also founded upon a principle of continuous improvement, with a goal of zero defects in every vehicle. Toyota's model of control is beyond reproach, but rapid expansion had lead to faulty design and less oversight of the company's engineering. The company had embarked…
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