preview

Swot Analysis Of Brenneman 's Leadership

Decent Essays

Brenneman’s leadership actions clearly showed his in depth understanding of the airline industry and where Continental needed to achieve to bring this company out of a third bankruptcy. His actions in driving his staff not only fell into each quadrant of the Competing Values Framework (CVF) described by Quinn but can also be seen linked to Nohria’s 4+2 formula.

Using the first quadrant ‘Human Relations Model’ of the CVF which focused on building a collaborative environment, Brenneman was able to see that there was major reliability problems with flight scheduling and operating departments. He understood the importance for departments to work in cohesion on the flight schedules, otherwise problems would arise such as long delays due to …show more content…

Both the flight scheduling and operating departments were given the goal of improving the airline’s reliability rating through the flight schedule planning. The departments were made to be held accountable and if successful they would be rewarded for their achievements with an incentive of $65 per month. In the second quadrant ‘Open Systems Model’ of the CVF which emphasizes new change to create value, Brenneman encouraged innovative thinking through the adoption of an idea formulate by his bag handlers. The idea involved creating additional value for customers through the priority bags tag. This program entailed placing priority tags on the airline’s best customer bags to ensure their bags were unloaded first off the plane. As a result, this improved the customer experience without costing the airline a cent. Referring to Nohria’s 4+2 Formula ‘Strategy’, Brenneman’s actions effectively supported its strategy of improving product offerings to become the airline of preference. It’s Go Forward product plan aided in the transformation of customer experience through reducing baggage mishandles and increasing on-time performance. In addition, Brenneman’s actions also effectively supported the goal of building a new corporate culture comprising of new innovation.

The third quadrant ‘Internal Process Model’ of the CVF relates control orientation, that is - to the consistency of organisational policies and processes. Brenneman’s actions of control can be seen

Get Access