Brenneman’s leadership actions clearly showed his in depth understanding of the airline industry and where Continental needed to achieve to bring this company out of a third bankruptcy. His actions in driving his staff not only fell into each quadrant of the Competing Values Framework (CVF) described by Quinn but can also be seen linked to Nohria’s 4+2 formula.
Using the first quadrant ‘Human Relations Model’ of the CVF which focused on building a collaborative environment, Brenneman was able to see that there was major reliability problems with flight scheduling and operating departments. He understood the importance for departments to work in cohesion on the flight schedules, otherwise problems would arise such as long delays due to
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Both the flight scheduling and operating departments were given the goal of improving the airline’s reliability rating through the flight schedule planning. The departments were made to be held accountable and if successful they would be rewarded for their achievements with an incentive of $65 per month. In the second quadrant ‘Open Systems Model’ of the CVF which emphasizes new change to create value, Brenneman encouraged innovative thinking through the adoption of an idea formulate by his bag handlers. The idea involved creating additional value for customers through the priority bags tag. This program entailed placing priority tags on the airline’s best customer bags to ensure their bags were unloaded first off the plane. As a result, this improved the customer experience without costing the airline a cent. Referring to Nohria’s 4+2 Formula ‘Strategy’, Brenneman’s actions effectively supported its strategy of improving product offerings to become the airline of preference. It’s Go Forward product plan aided in the transformation of customer experience through reducing baggage mishandles and increasing on-time performance. In addition, Brenneman’s actions also effectively supported the goal of building a new corporate culture comprising of new innovation.
The third quadrant ‘Internal Process Model’ of the CVF relates control orientation, that is - to the consistency of organisational policies and processes. Brenneman’s actions of control can be seen
To gain a competitive advantage, most companies tend to implement a brand strategy. What makes easyJet stand out amongst its competitors is their image of a low-budget airline and no-frills services; this brand strategy is simple but strong. EasyJets’ whole company is recognised by their unique orange logo, this color also forms part of the uniform worn by their staff, which in turn is a strong recognised tool by the consumers.
Overall Strength: in general, the article provides structure to a concept that is very intangible by: (a) describing the nature and the functions of control; (b) segregating the MCS into categories: core control system, organizational structure, and organizational culture; (c) illustrating how to apply the control model (satisfied my approach) (d) provides a basis for designing and evaluating the system. The manner, in which the model is presented, with its use of figures, further emphasizes the structure of the model. See below on further emphasis on parts (a) -(c).
Management practices at Qantas are more flexible and adapted to suit challenges in society such as the reaction to terrorism, the introduction of viral disease and the ever changing market and customer requirements.
This paper is to examine the key potential drivers within the present internal environment. Several models would be applied to support the answer and they are Stakeholder Power/Interest Matrix, Cultural Web, Resource audit, Value Chain, and threshold and core competences. With using Ryanair as an industrial example, this essay would talk about how important strengths and weaknesses are to be used in designing strategy.
• Continual improvement to the quality of its product by offering value-added initiatives such as:
Great leaders have shaped the World we live in today and they are remembered for what they were able to accomplish during their lifetime. The history books are filled with leaders that changed the very nature of something by taking a different road or challenging the way everyone perceived things. Leaders would not be able to accomplish these daring feats without the help of their followers, the individuals in the background giving them their support (Schermerhorn & Uhl-Bien, 2014). Colleen Barrett was able to break through the glass ceiling and led Southwest Airlines (SWA) to become one of the most successful airlines in the industries (Dierendonck & Patterson, 2010). In the following pages will explore Colleen Barrett’s leadership
This case study will examine the strengths and weaknesses of the managerial leadership of Fletcher Jones and Continental Airlines.
Provide full value of money for customers through reduce cost and enhance level of quality (Qantas Airways Limited, 2014).
The major strength of this assessment is that Cheryl was able to identify the issues that are key for WestJet to maximize and align IT with the business strategy as well as to add value to the company. Furthermore, Cheryl has started to act and take wise decisions without letting herself to feel overwhelm by the situation or by other person’s decision so she can have a clear picture of the business as well as the impact of its actions. A clear example of this situation was her decision to stop the PMO recommended by IBM. Also, she has focus on managing and improving current IT processes performances, adding tangible value to the organization Additionally, the actions proposed by Cheryl have the goal to update and upgrade IT according to the challenges of the industry in order to take WestJet into a higher level, moving people out of their comfort zone so they can increase their contribution to the company’s strategy. Besides, she found out that the IT group has excellent technical
Richard Hoffman, the Executive Vice President, could not have been more right when he acknowledged that Peter Browning had a difficult job in front of him. It was Peter’s job to revitalize a mature business in the face of serious competitive threats, but without discouraging the loyalty and morale of a family style culture. Under Continental’s management, Peter Browning was faced with several issues.
The Airline industry has experienced continual problems with rising costs with both fuel and maintenance which has caused them to increase their fees to the consumers to pay for those rising costs. This paper will help explain what an airline such as Delta does to help alleviate such costs without forcing its consumers to flip the bill through high fees that consist of tickets, baggage fees and food. The costs of doing business in aviation today have spiraled out of control making it very expensive for both airlines and the
British Airways (BA) is a company that encountered several difficulties back in the 1970’s and 1980’s. The poor performances of the organization, was leading the company to failure. BA was offering a service that even though it accomplished the mission of the company, was not providing customer satisfaction. The organization was not taking into consideration the needs of the costumer and was not providing an acceptable customer service experience. “Productivity at BA in the 1970s was strikingly bad, especially in contrast to other leading foreign airlines” (Jick, Peiperl, 2010, p.28). Due to numerous changes, the company increased their revenues and became a respectful and well know organization.
My proposed strategy for Arlanda Airport is a passenger-Centric one. This strategy asserting the fact that, ‘‘passengers’ satisfaction is their mission’’ meaning that the passengers’ needs come first. My strategy slightly differs from that of customer-centric used by many organizations (www.customer.com). The difference between my strategy and the customer-centric strategy is that mine focuses on a particular group of customers (passengers group) in the customers' segment while the other encompasses all members in the customer segment, including even the passengers. I focus my strategy on passengers because passengers are the key actors in airport business, and their satisfaction has positive multiplier effects to the entire
Leadership has four main functions for success: Planning, Organizing, Leading & Controlling. Using these functions as well as motivation are what drive successful companies forward. Effective leaders look at what the company should be doing and innovating by setting a direction, aligning people, and motivating as well as inspiring those people to accomplish the company’s ultimate goal.
3. Decision-making. The process of control is complete when corrective actions are taken. This involves making right decisions as to what types of follow up actions are to be taken. This will lead to accomplishment of organisation objectives. According to W.T. Ierome, "Control is needed both to simplify the making of subsequent decisions and to ensure the realisation of the objectives implicit in the original long-range policy decisions" .