Executive Summary
Operations Management plays a key role in achieving the main performance objectives of Tesco. Whether the current operation objective is to improve customer service or to increase profitability, the way in which Tesco utilises its resources will have a significant impact. As a consequence, there have been a number of innovative developments in Operations Management that have sought to make use of Tesco resources in a significantly new manner in order to make a big step change in performance. Tesco is an successful example of operations management, however, through our investagation they also have some demerit in their opertions management need to be improved.
1. Introduction
The Institute for Retail Studies's research
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(2004) points out that quality is a particular important objective to all operations, as quality is an important aspect of customer satisfaction or dissatisfaction and quality operations could both reduce costs and increase dependability. For a grocery retailer, quality could mean goods are in good condition, the store is clean and tidy, decor is appropriate and attractive and staffs are courteous, friendly and helpful etc., so according to our research with Tesco store manager, he stated that Tesco has put more staff into stores and distribution centers in order to improve its availability and service. Moreover, Tesco also launched Clubcard that the information provided by it enables Tesco to better understands their customers.
In addition, Tesco delivered new system of hand-held computers for their staff in all of UK stores, which is to provide key information on the sales floor, simplifying their stock and order operation for customers. And they also have tested self-service checkouts in order to help reduce queuing and congestion. All These system has helped to improve speed, quality and flexibility of their staff response to customers' queries.
In general, according to above analysis, the five operations performance objectives are interacted with each other, Tesco need to take account of all of them when they deliver their operation strategies. More importantly, each of these performance objectives is also influenced by the competitive factors, so according to
It is important for Tesco to have motivated employees which can help them succeed and gain awards for the best customer services. Tesco’s employees also need to help the customers and other stakeholders in order for them to return. This could also lead to people buying more shares in the business. The influence is customer satisfaction, stock, whether the customer returns because of Tesco’s quality products and prices or whether their service is good, if they don’t then Tesco’s customer service is not good enough.
In this article I will be writing about two types of businesses one which makes a profit and the other which does not make a profit. I will inform and explain the purpose of the business so why it is there, also the type of business it is and the ownerships and also what it provides and who’s interests it serves.
Operations management is essential for the survival and success of any organization. According to Heizer & Render (2011), operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. Operations managers today contend with competition, globalization, inflation, consumer demand, and consistent change in technology. Managers must focus on the efficiency and effectiveness of processes such as cost, dependability, distribution, flexibility, and speed. The intent of this paper is to discuss the processes and operations management of the Kroger Company.
At Tesco information technology is right at the heart of their business, as it’s essential for the business to run effectively and it also helps them improve their customers shopping experience by faster tills and stock checking systems. The use of IT is helping them to know what to sell, and also to help deliver the product to sell. Many different areas in Tesco put it to good use for example
An aim is a long-term goal of which takes short – term goals to achieve this which are called objectives.
The quality objective for Tesco means that the operation manager makes sure of that the store environment looks good so that it attract customers, and that they provide customer service. If Tesco provides good customer service and makes sure of keeping the environment looking good, the customers are more likely to come back instead of going to Tesco's competitors.
The literature below is a research about self-checkout machine in Tesco supermarkets, and it aims at answering; the reasons that Tesco has changed, importance of self checkout systems in Tesco and challenges faced by the self checkout systems. TESCO is a chain of supermarkets stores originally from the U.K; they have expanded rapidly over the past few years. These stores are of general merchandise that carries everything from clothing, deckchairs, groceries, petrol stations, wines, consumer electronics, DVD and CDS. TESCO has stores in North America, Asia and Europe that operate under the TESCO brand. It operates hypermarkets, supermarkets and convenient stores. TESCO services allow their customers to do their shopping from the comfort of their chairs; because delivery is done to their homes, and it also offers internet shopping services.
For example, for Tesco the key performance objectives can also be laid out in a similar way. In terms of Tesco cost they use a standard supermarket operating model which focuses on the product being ordered and then taken from the centres to either stores or delivered to people’s homes. In terms of Tesco’s speed, they offer a quick online delivery or even in store when consumers are able to service themselves or go around the store with a hand held scanner which adds the amount of gods they have and create an order for the customers before they arrive at the tills, after all they would need to do is make a payment for their shopping and their experience is a quick as that. In terms of their flexibility component, consumers have the option of coming into the store to purchase their goods or they can order online which they can then select a timeslot which would best suit their times of delivery. In terms of dependability the timeslots that consumers chose alongside the option of consumers coming into store to look at products before purchasing is one of many areas of how dependable they can be for its consumers. Finally in terms of the quality component, they have to ensure that their goods and services they provide is of a good quality which is going to determine how many percentage of their consumers they can
Operations refers to the transformation of raw materials(inputs) into finished products(outputs). The operations process is one of the key business functions and is a crucial component to business success. Like every business, Qantas is affected by many internal and external influences requiring it to have effective strategies to respond to these influences. Businesses that are able to adopt and utilise effective operational strategies are able to quickly adapt and either reduce or take advantage of these influences that impact the business. The effectiveness of these strategies can measured by Qantas’ performance and whether or not it is able to hold it’s competitive advantage. How well these strategies respond to the influences on
The business also allows you to donate the clubcard points to “Together for Trees” so they automatically go towards saving the rainforest.
Operations management is defined as the design, execution, and control of operations that convert resources into desired goods and services, while implementing an organizations business strategy (Business Dictionary, 2015). Office Depot Inc. is one such organization that truly understands that solid operations is the foundation to the success they have had in recent years. In this paper, I will give the history and background of Office Depot Inc. and explain why they have been able to keep such a competitive advantage in the consumer and small business supply industry. Additionally, I will
This analysis delves into the company’s operation management principles to interpret its successful strategies and offer future recommendations.
The basic requirements for operation managements is understanding of the customers’ needs and satisfied them, and use fewer resources to maximise the efficiency and effective of the company’s productivity. Therefore two typical Australia companies have been shown blew. One is the largest Australian supermarket, Woolworths Limited, and another one is the largest airline company in Australia, Qantas Limited.
Matter of analysis in terms of SAINSBURY’s supermarket is the operational strategies that have been implemented to cope up given the current downturn. The operations management concepts incorporated in SAINSBURY’s operational routine can play a vital role to achieve its main performance
All the above mentioned hurdles led Tesco to opt for a new and effective business model in supporting the dot come business. The overall strategic planning included a mixture of dark stores for service remote regions of the state and loyal dot-com depots to service mainly occupied urban markets like London. With the passage of time, this approach will strengthen from retail stores to committed deport that is usually cost effective for serving the entire market.