The Effects Of Interpersonal Skills On Business

1120 Words5 Pages
Interpersonal Skills in Business Being able to efficiently pass information from manager to employee is one of the most important interactions that can occur within a business setting; without strong interpersonal skills a manager cannot effectively direct their staff on how to handle situations or to pass on the necessary skills from training. There are seven key skills that a manager needs to learn to insure that their employees are trained, their staff is able to bring concerns to the manager, and that complaints can be effectively handled. Listening is being able to perceive and interpret information from another person via conversation, email, phone call, or even text (2011-2016, 2016). This skills is necessary not only for managers, but for all employees within a business. Without an effective means to transmit information a business suffers incredibly; as consumer complaints go resolved, employees are untrained and without a way to present it, and the manager themselves is unsure of the issues within their business. Their are several ways to develop listening as a skill, one of the most important is taking part as an active listener. “Skills you Need” offers training in listening and provides examples of effective attributes of listeners, it also delves further into the nonverbal communications that can picked when aware of the cues (2011-2016, 2016). Assertiveness is the process by which a person effectively presents their needs, wants, and opinions in a way that
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