The Effects Of Interpersonal Skills On Business

Assertiveness is the ability to stand up for yourself, without stepping on anyone else's toes. It is the ability to express yourself in a manner that is clear, direct, specific, and considerate. It means confidently saying what you mean and meaning what you say. It is the happy medium between passive and aggressive. Passive people are often reluctant to express their interests. Aggressive people have no such problem, but they are inconsiderate towards others.

Assertive— people develop positive relationships with others, as they will try to consider other viewpoints as well as presenting their own viewpoint in a clear way. This can lead to better self-image and reduced stress.

Due to my calm demeanor, I know, it would be benefitical that I work on and further develop assertiveness. The purpose of assertive communication is to keep contact lines open and show respect for others while affirming your beliefs and preferences. (DeJanasz, S., Dowd, K., & Schneider, B. 2015 p. 162). The internal conflict that can be created by passive behavior can lead to stress, resentment, feelings of victimization. I have learned that being assertive shows that you respect yourself because you're willing to stand up for your interests and express your thoughts and feelings. I do not want to send the wrong message that my wants or needs are not as important as other people professionally or personally therefore, I need to work that for future reference.

Listening skill is a vital skill that everyone must obtain in order to succeed in any career field. According to Elmhost (2013), “Talking instead of listening can lead professionals to miss important information. One analysis of physician–patient interviews revealed that the more doctors talked, the more they got off track and failed to address concerns raised by the patients.” (p.61). All the listening styles in the textbook are all valuable and all of them are essential for developing and improving listening ability. There two types of listening styles that are very functional at a working environment which are critical listening and task-oriented listening and most people are using these styles every day at work. Critical listening is when

Chris Cotter says that active listening is a complicated skill to learn because it requires an individual to be mentally engaged to the speaker’s tone of voice, and body language (Cotter). In other words, students need to be aware of both verbal and non-verbal messages. Louise Rehling says an effective means to start actively listening to focus on a what a group member is communicating, instead of thinking of a response at the same time. When a disagreement occurs in the group, members are expected to watch for body language and other cues to fully understand their group member thought process, instead of deeming them unhelpful for the group (482). When individuals feel that their voice is being heard then a trust among group members is strengthened and the quality of assignment is improved, thus listening skills is an important skill taught in group work. In the present day, a majority of companies want to create a relationship with their consumer. Employees that are able to actively listen to clients are better adept to understand the client and change the way they are communicating with the client.

Working in a restaurant was one of the best learning experiences in developing personal and team oriented relationships with individuals of all backgrounds. Eleven years later I still used these gathered skills, now further sharpened, that are essential to my current job as a hair stylist. Aside from working with people of all ages, there are a number of skills that I find were most influencing into how I operate today. One of these skills was the effective quality of listening. One of the biggest problems in the work place today is that people are unaware or decline to effectively listen. Listening to people by vocal communication is one of many forms we translate information. Understanding body language, facial expression, tone of voice are all imperative attributes to effectively communicate. This is a strength that I take in pride in being knowledgeable towards. I’ve realized the priority of patience with many years of working one on one with individuals. One is unable to effectively move forward without understanding the perspectives of the people we communicate

Thus, listening skills is a process and skill that can help improve and benefit us as leaders, employees and as communicator. Listening skills is beneficial in the community, workplace as well as personal relationships. Many advantages for developing listening skills are learning new information, business progressing towards success and building relationships. With proper education and training and practice listening skills are

Listening skills play a significant role in evaluating communication capabilities in the workplace throughout the globe. It affects all kinds of interactions and becomes part of problem solving. Thought communication encounters, workers are able to learn why they trust or distrust each

1. Listening – A critical communication tool, necessary for accurate communication and for actively demonstrating respect for others. According to Greenleaf, “Only a true natural servant automatically responds to any problem by listening first” (1970).

The interpersonal and intrapersonal skills that an occupational therapist should possess are vital to the outcome of a successful therapist-client therapeutic relationship. The occupational therapist must have an excellent communication skills in order to effectively relate to the client, collect sufficient information from the client and consequently deliver high-quality healthcare.

Assertiveness can be described as a confident declaration or affirmation of a statement without need of proof and without infringing on the right of another person. It is important to know when to be assertive to be able to use that strategy when necessary. The STAR acronym enables a person to be able to give positive or negative feedback assertively. The use of ‘I’ statements is a useful technique to demonstrate assertion, it also

Many believe listening skills are a necessity to being successful. It’s said that god gave us two ears so we can listen twice as much as we talk, and leaders should follow this saying so they do not miss any important information (Rai).

Being assertive means asking for what you want and refusing to take NO for an answer. Practice expressing your feelings without anxiety or anger. Let people know what you want in a non-threatening way. Practice 'I ' statements. For example, instead of saying, "You shouldn 't do that," try substituting, "I don 't feel comfortable

Listening is more than just hearing. The process of listening involves receiving and constructing meaning, and responding to verbal and/or nonverbal messages. In other words, listening is not always easy and being a good listener is all about developing listening skills. To receive messages appropriately we have to listen actively. Active listening can be broken down into three important skills; first of all you have to reflect the feelings that the person is communicating, secondly reflect the content that they are communicating and finally ask good, meaningful questions.

Although emphasis usually lies on being a competent speaker, listening is a key skill that many business personnel do not exercise enough. For cross cultural communication, attentive listening is critical to be able to understand meanings, read between the lines and enable to empathize with the speaker.