The Quality Of A Good Service

HQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to advise on and carry out customer service strategies and to evaluate those strategies on the basis of feedback and design for service improvement.

This assignment will define and analyse the need for a chosen service improvement within the pathway of mental health, as well as evaluating the suggested service. Demonstrating how this service can inform and benefit integrated practice, discussing the ways in which the agency’s statutory obligations and responsibilities impact on both individual and group decision making. The chosen service improvement for this assignment is the introduction of a mental health nurse into primary care services, for example, a GP Surgery. Focusing on service users with mental health issues in the community and therefore in the care of the local Primary Care Trust (PCT).

A medium size firm; Flashy Flashers Inc., manufacture an assortment of automotive electrical components and supplies. It produces various auto parts stores who employs approximately 900 employees and 150 managerial and administrative personnel. Johnny Bennett is the founder and president of Flashy Flasher Inc, producing only cable assemblies in his garage that is how he initiated his company. With ambition, commitment and reliability in the quality of the product, Mr. Bennett managed to enlarge his business into a hefty enterprise now supplying over 90 auto parts stores which has been a success for the enterprise.

Today’s customers are more aware and empowered, and have more bargaining power due to the exponential increase in competition – direct, indirect or substitute. In retailing, they want hassle-free shopping, have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors, offer more choices in varieties and assortments, and are giving as many services as feasible.

Outstanding customer service, friendly team members, superb quality, investment in people, and community development are just a few things that come to mind when you bring up Chick-Fil-A. As we all know from our personal escapades, you can’t bring up those same qualities when talking about many businesses, especially if the discussion is centered around prowess in the fast food industry. When judging off the aforementioned qualities, there really is no additional fast-food company that can compete with the Chick-fil-a experience. This is due to the very intentional servant style leadership that is portrayed and enforced by the company 's leader and founder, S. Truett Cathy. Everyone who visits a Chick-fil-A is usually amazed by the

What is service? This question has thrived throughout my expository classroom over the course of the past four weeks. We have to discover a form of service that we are going to partake in for at least fifteen hours. Before we can do this though, we must understand what service is. Some say that service constitutes as helping others in any way that will affect an entire community. Others believe that service is helping one or more people in any way this is going to make some kind of difference, good or bad, in their life. I believe that service is when a person is appointed or appoints them self to do some sort of work in another person’s life despite whether that form of work has a positive or negative impact.

In my opinion our company is relatively strong in 2 of the 4 characteristics of “analytic competitor” as described in the text. Our goal as company is to be superior in customer service and customer loyalty. To that end we have tools developed that assist everyone in the company and we are committed, from the CEO down to line-level team member, to review the same statistics used for continuous improvement. Where we lack strength is having a distinctive capability and due to some system limitations in data warehousing, we still do quite a bit of individual reporting. Prior to working for this company I worked at the Well Established Casino (WEC) organization for 10 years. I learned quite a bit about standard reporting at WEC. Digging into how things worked and what interpretations were used to categorize casino player behavior was very rewarding. While WEC was superior in bucketing and appropriately setting expectations in future customer behavior, their reporting lacked some details preventing marketing operations from quickly responding to outlier influences and climate changes in the industry. I moved onto HTC where most of the reporting was financial in nature. Having opened newer casino properties our corporate structure did not immediately embrace the need for marketing analysis to potentially improve revenue streams that were already robust enough. I came on board with HTC in late 2010 as the Regional Director of Marketing Analysis when they opened casino number two.

A good customer service is an outstanding dynamic performance, which takes care of customer by all means. It provides a professional assistance followed by a high level of skills and communication. New Zealand’s customer service is growing rapidly in providing a better service for its customer.This service sector is a motivating force towards NZ economic growth, which indicates the links to all business sectors and involves all New Zealanders in every aspect of trade. New Zealand Productivity Commission 2014 (NZPC) reports, the effectiveness of customer service and business in general has made a major positive change in NZ. The recent economic growth in NZ is twice as high in comparison to the last four decades. The statistic shows NZ service sector likely to be nearly at the same level as Australia while the United States is slightly over 3 times higher than NZ. Therefore, it is highly important to maintain three factors in Customer service and create a connecting chain with other business sectors in order to raise the economy of NZ even higher. For example, the main feature of CS to accommodate its customer and to have a long term relationship by treating customer with care and appreciate their support. A professional customer service will concern and provide a good quality of service, the right timing and value for their products. Hence, to insure and secure its function by offering a wonderful service. In addition, to increase the use of the service as demanded by its

Due to the gaps in different types of insurance coverage’s, it has become increasingly more difficult to decide which insurance best fits your business needs. The Producer explained how an evaluation of a company 's business service, and sometimes contractual requirements, will determine the type of insurance needed to protect their business. The types of insurance that was discussed during the time spent with the Producer is important to a business during a financial loss. There are many different policy coverage forms.

This chapter will look to the literature review of quality service, customer satisfaction and intention to revisit including Thomassen satisfaction theory. This research will also discuss what theory is best suited to Health care.

In any kind of business the main key is to have good customer service. The standpoint for any salespersons is to how they present themselves in the company. Companies that show extremely good customer service will normally become the company of choice because with good customer service comes with more customers from other companies. With good service support it is the easiest route to success in building a strong company with custom relations. When a customer sees that good service is provided they will most likely come back for more future product needs or services. Every year companies critiques, market researches, company reviews, rates, and recommend ratings for customers to get them the best customer services available.

A service encounter is simply defined as a customer’s actual interaction with a service company. Shostack (1985) defined service encounter as the period of time that a customer interacts with a service. Merritt (1977:198), a linguistic scholar, views a service encounter as an instance of face to face interaction between a server who is ‘officially posted’ in some service area, that interaction being oriented to the satisfaction of the customer’s presumed desire for some service and the server’s obligation to provide that service. The service encounter is also known as the ‘moment of truth’ in which the customer often develops a perception about the business and often creates a differentiation from other competitors. Solomon et al (1985)

In today’s busy world, deliveries are growing in popularity. From grocery delivery, to online shopping, to flower and gift delivery – the convenience of being able to quickly order online and have the items conveniently delivered to recipient’s home or office is appealing to many consumers.

This paper presents a massive problem which hampering Bangladesh from being popular as a tourist country. Inappropriate service system occurs barriers for the tourist and this is preventing Bangladesh to rise up her economic growth with the tourism industry. This paper includes non-standard services which is being a massive problem and creating other related problems. The main task of this research paper is to summarize the lack of standard service for better tourism, and to give approval about the ways and hopes how this problem can be come up with a solution, at least be improved.

Sayasonti (2015) investigated the factors discussed in the literature which influence customer perceived service quality; customer satisfaction and customer repurchase intention in the auto insurance industry in Thailand. According the analysis of the study, the assurance dimension was a key determinant of a customer assessment of service quality in the auto insurance industry in Thailand. And there was a linear relationship between customer satisfactions, perceived service quality of the company, perception of company image and customer repurchase intentions was found to have a positive significant relationship. His study also indicated that there is no significant relationship between customer loyalty and customer satisfaction. The paper found that the size of the insurance company and the switching cost were slightly significant in moderating the initial relationship between customer satisfaction and customers repurchase intention.