2.0 LITERATURE REVIEW 2.1 Introduction to Tourism and Hospitality Industry As an industry which operates 365 days a week, 24 hours a day, travel and tourism industry which is growing rapidly is an employer of 214 million people, is responsible for 10.2% of the world’s gross domestic product, and WTO (World Tourism Organization) forecasted that international tourist arrivals are expected to reach more than 1.56 billion by the year 2020 (Walker, 2009). Questions may be raised to find how these two hospitality and tourism industry relate to one another. Van Der Wagen (1999:1) wrote “Tourism and travel generally refers to people traveling away from home”, “…hospitality generally refers to the provision of accommodation, food and beverage to customers, who may be either tourists or local residents”. These facts denotes that hospitality and tourism industry overlap one another where the provision of hospitality services is offered by a host to a receiver (traveler). Hospitality and tourism industry are comprised of diverse fields, ranging from food services, beverage services to accommodation and gaming (Van Der Wagen & Goonetilleke, 2008; O’Shannessy & Minette, 2008). With the strong interrelated nature between the two of these industries, if one grows rapidly, the other would follow. 2.2 Career in Hospitality Industry With both hospitality and tourism industry hand-in-hand growing rapidly, increasing demands of hospitality labor has created more employment
The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human
The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)
According to the World Bank, the hospitality industry revenue has been the largest contribution to the world GDP, for the sixth consecutive year, outdoing a total of 10.2% (US$7.6 Trillion) in the year 2016. The hospitality industry currently employs around 292 million of people, and that means that 1 in 10 jobs around the globe is linked to the hospitality industry (Oxford Economics for World Travel & Tourism Council, 2017)
Hospitality provision is one of important services in travel and tourism. The hotel is a basis for short accommodation needs of travellers. Depending on the content and using that object classification stay in hotel, tourism, resort, etc. According to the level of amenities available, they are classified according to the number of stars from 1 to 5 stars. In recent year, the economics and society are developing. People are getting busier with their work and their life. They have to do many things so sometime they need to have a rest time to relax and enjoy their life when their life are more wealthy and sufficient and travel is one of most ways which they choose to spend their rest time. In modern life now, travel
1).The relationship between Hospitality and Tourism: Tourism and hospitality go hand in hand, the hospitality industry offer services like accommodation, transportation, food and beverage, recreation and leisure. Tourism is the activity by the tourists where they engage in travelling to destinations where they want to experience recreational and leisure activities and most of the time avails of accommodation, food and beverage. The hospitality industry is the supplier of the services for tourism. The meaning of hospitality is providing a safe and enjoyable environment for patrons. It also means responsibly serving liquor, to ensure that patrons do not become unduly intoxicated and subsequently a problem for management, staff and the
The tourism industry can become a very influential industry for any destination and can pose many effects on its country the destination in particular. These effects are mainly categorized as Social effects, Economic effects and Environmental effects.
The Travel and Tourism industry is still one of the largest single businesses in world commerce and its importance is widely recognized. The tourism industry is now one of the largest sectors earning foreign exchange. In the face of many benefits, many countries have started assigning due weight age to the tourism industry in their national development agenda. Tourism is an industry that operates on a massively broad scale: it embraces activities ranging from the smallest sea-side hotel; to air-lines, multi-national hotel chains and major international tour operators. Originally, non-traditional industries such as tourism emerged as a solution to strike a balance between ecology and industry
Tourism is a key player in the development of any nation because of the revenue that the industry accrues as well as the exchange of social and political ideologies between the tourists and the populace. As such, tourism in the Queensland has been a major player in the economic, social and political development of the nation (Schaffer 2010). The tourism industry has set up measures to meet the increasing and sophisticated needs of tourists in all tourism sectors through identification of niche markets then developed best tourism products for such markets (Hayes 2010). This paper therefore identifies a tourism sector in the Queensland hospitality industry and explores the market coverage, challenges and solutions that
The travel industry has evolved though history. As the travel industry developed and grew, so did the use of Management Information Systems. Today, the travel industry is global, and technology is capable of processing, storing, and facilitating travel with a large amount of flexibility and in a short amount of time. However, the travel industry was not always this way. As the industry has adapted, challenges have been overcome through the advancement of management information systems.
GradusOne Tourism Panel was the first networking event I attended. This event was held at The Profile Vancouver and featured a panel of industry professionals, whom all engaged in very interesting discussions about British Columbia’s growing Tourism and Hospitality industry. The panellists included an Executive Director from Destination Canada, the CEO of The Vancouver Trolley Company, Corporate Manager and HR of SilverBirch Hotel and Resorts, Program Manager of Go2HR, and General Manager of the Pan Pacific Vancouver. The panel put together was fantastic, although all panellists were from the tourism and hospitality industry; there was still this strong diversity in each panellist’s field. I found all panellists gave us a great insight of the different fields, opportunities and even difficulties that they face within their professions. I really enjoyed the ambiance of this event, it was great, and the location was beautiful with a large enclosed room, which encouraged everyone to socialize and network. Overall, this sold out networking event had a maximum of 100 people and I was very pleased with the overall experience.
The Hotels and restaurants sector is a highly labour intensive service sector employing nearly nine million persons across the EU. A large part of the sector is closely linked to the dynamics of the tourism economy; in terms of turnover the Hotels and restaurants sector counts for more than 70% of the EU tourism sector. The Hotels and restaurants sector can be divided into three thematic sub-sectors: •
The hospitality industry is part of a larger enterprise known as the travel and tourism industry. It is one of
The hospitality and tourism industry plays an essential role in global growth around the world. One of the biggest key players is an airline industry. An airline industry contains both hospitality and tourism. One of the key players to this industry is the cabin crew. However, according to Laszlo “ with recent economic decline the airline industry is not in good health in terms of operation and customer service organization” said (1999). It is therefore, important to understand that the crews must perform function as key player in an airline industry by providing various types of customer service, safety and security threats, sales and promotion.
The tourism industry covers many different organisations that can work together and against each other in gaining a piece of the billion pound tourism pie. Airlines, travel agents, hotels, and many more businesses have a lot to offer the tourism industry, for
Nowadays, the use of technology has grown rapidly in the world. Technology has come and has improved the mode of transportation and information in recent decades, whereas the opportunities for tourism were seemed very limited far before the 20th century (Murthy,2008). United Nations of World Tourism Organisation (2015) noted that the tourism industry has experienced a continuous and rapid growth during the last six decades, and become the fastest growing economic sector and leading industry in the world. Statista (2013) also found that tourism and travel industry have directly impacted on the global economy, and have contributed 2.2 trillion U.S dollars in 2013 from accommodation, entertainment, attraction and transportation. From this perspective, it can be agreed that high technology has played significant roles in the development of tourism industry. UNWTO Affiliate member (2011) suggested