Benchmarking and Best Practices
Benchmarking transpires when an organization like Verizon uses steadfast research in order to determine how they compare against their competitors or analogous organizations within an industry. Although, every industry will use some form of benchmarking during their existence, Verizon’s award winning benchmarking techniques and best practices are very well known in their industry. In fact, they recently won a prestigious award from the Digital Workplace Group (DWG) and Nielsen Norman Group (NN/g) for their 2015 Intranet Design Awards (DWG, 2015).
Although, DWG and NN/g have been doing these benchmarking awards since 2001, most people outside of the digital workplace fields might not recognize DWG by its newer
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Once this extensive process was completed, the customers would then send their findings to DWG and NN/g so their benchmarking experts could continue their process in order to determine the overall winner of their award. This is one of the biggest reasons why Verizon’s website design and functionality won the prestigious “Benchmarking and Best Practices Award”.
Although, the significant benchmarking and best practices award was incredibly important to Verizon’s success. They were also the recipient of the 2014 (www22.verizon.com, 2015) this award was given to Verizon for establishing an unrivaled excellence in grabbing the highest known market shares on record within their industry.
However, in order to accomplish this task Verizon had to come up with and use an excellent market strategy and industry leading service level agreements. They did this by offering their customers several platforms to choose from when contacting their customer care centers, such as their “end to end” or “Log in and registration”
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This is also known and the learning phase which helps when the system or customers want something different. For example, shorter surveys, stronger network signals, better network infrastructure, and reliable service. In addition to Verizon’s benchmarking techniques, they also typically use competitive benchmarking whenever they want to perform a benchmark against their competitors. Verizon uses this method because it’s a continuous process of comparing their company against their competitors. Verizon loves being number one which is why they use this method to check out their best practices and performance against the competition.
In closing, since Verizon has America's largest 4G network with approximately 97% coverage, it doesn’t surprise me that Root Metrics has ranked them the number one carrier in the United States, for four years in a row. In addition, Verizon’s benchmarking and best practices techniques have also provided them with an astonishing 97% of coverage regarding their newer 4G LTE service, which has twice as much coverage than any other network in the industry. I guess that’s not bad for only having 65% of the current market share in their industry or being ranked number 15 in fortune 500
The generation of talking face-to-face is slowly fading away, and the technology era is going to keep on growing. One of the most widely used technology services known today is the cellular phone industry. According to the Pew Research Center’s website, 90% of American adults own a cell phone. Of that 90%, the smartphone ownership is at 64% (2013). Verizon Wireless, along with the other major carriers, T-Mobile, Sprint, and AT&T, have taken this data and comprised a growing industry where competition arises from all angles. These companies have battled one another on pricing, plans, and customer service for many years in order to stay on top. Unfortunately, these are major factors in whether or not a customer will choose the particular company over another.
Through expansion, technological improvements and more investment leading to continuous network and product upgrade, should lead Verizon to better compete in international services. With emerging competition from countries like China, it is a matter of survival to act or not.
In Primary Matters by upfront they exhibit how the major parties choose their candidates, starting with the Iowa caucuses and the New Hampshire primary. The New Hampshire primary and Iowa caucuses have too much influence over the other states, especially for being so rural and not very diverse. “Since 1952, the New Hampshire primary has been the first major test for presidential hopefuls… During the 1970s, the Iowa caucuses, which take place earlier, began to gain importance.” (upfront) The primary and caucuses are based on tradition, it's been kept because there hasn't really been a real need to change. This system has turned into barely more than a televised advertisement for the candidates. The real importance isn't their opinions and
Verizon Wireless is a big time cell phone company in which for years now, has been widely regarded as the top of competition. Which include companies such as at&t, sprint, and T-Mobile. While there are many other companies these are seen as the tops of competition in regards to others. Verizon in many of its commercials use a variety of rhetorical tactics to persuade you to believe they are truly the best in service. These tactics include providing coverage maps, using colorful balls in which compare between the four companies, and using written text stating facts about their coverage and overall service. While verizon may be the top in service all around I do believe some things are a little stretched.
- Processes - In many ways, Verizon is still three companies (Bell Atlantic, Nynex, and GTE). Although Verizon has consolidated and standardized some of their processes, there is still a lot of room for improvement.
Verizon is a major telecommunication provider in the United States. The company is the market leader, with $110 billion revenue and $2.4 billion in profit (MSN Moneycentral, 2012). Verizon has steady revenue streams that are largely based on a subscription model. It has several business segments, including wireless (63.3% of revenues) and wireline (36.7%) (2011 Verizon Annual Report). Most of this report will therefore focus on the wireless business, not only because this is the largest business that the company operates but because it is a rapidly growing and evolving business as well, a function of the rapid pace of smartphone adoption in America.
I recently order a service from Verizon. One of the things that is attractive to me is Verizon's service.
Due to wide coverage and most efficient customer service Verizon has become the largest Wireless communication company in U.S.
In The Basic Training of Pavlo Hummel. The Vietnam Plays, Volume One, Slaughterhouse Five, and A Long Way Gone survival in war is portrayed from the ability to overcome extreme states of conflict and war through training, luck, and personal determination. All of these works tell the story of survival, though not all the protagonist survive. In The Basic Training of Pavlo Hummel. The Vietnam Plays, Volume One, The protagonist Pavlo Hummel is trained to survive even after the opening chapter starts with his death. In Slaughterhouse Five the protagonist Billy Pilgrim survives through shear luck as he bumbles his way through the war and in A Long Way Gone the protagonist Ishmael Beah ends up surviving through his determination to leave the
Verizon Communications is not well placed against its competitors like AT&T who offer services using technologies like TDMA (time division multiple access) (production).
As corporations and businesses evolve, they must adapt to the changing landscape of societal, environmental, and corporate-success needs. To achieve such responsibility, Verizon Communications Inc. has, and continues to, meticulously plant its feet into the web of the triple-bottom line. While maintaining their credo which is “a blueprint that directs us to live up to the highest standards when serving our customers, shareowners, communities, and each other”, Verizon aligns their overall goal to “design, build, and operate global networks, information systems and mobile technologies that connect people, grow businesses and economies, and improve communities” (Verizon.com). The
In its 2012 annual report the company states “innovation in networks is the foundation for growth across the whole industry.” Therefore, Verizon has not only developed strong partnerships aimed at enhancing services; the company has also expanded into the digital healthcare industry, reduced reliance on energy usage, and will continue to expand vertically to other industries where their technologies can influence social change.
Best Practices Benchmarking is an effective device to increase aggressive understanding and gives "confirm based" perspectives of execution all product and organization lifecycles. All in all, it is the utilization of what is found out in benchmarking that conveys the checked and amazing outcomes so regularly noted. We supplement the traditional metrics-focused approach with an investigation of why and how practices deliver extraordinary outcomes. Numerous industry pioneers and organizations utilize benchmarking tool to recognize the holes in the process to enhance and upgrade execution. We should start with internal benchmarking. In its most straightforward simplest form, inside benchmarking
The Verizon Communication Company deals with the sale of products like mobile and fixed telephone and offers broadband wireless internet services in America. It was founded in 1984 as Bell Atlantic and later changed the name to Verizon Company after merging with GTE in 2000 (Sbeit, 2008).
Kopelman, R., & Chiou, A. (2010). Examining the performance of Google and AltaVista through the lens of the Cube One framework. Global Business and Organizational Excellence, 29(6), 38-49. Retrieved November 1, 2014, from http:/