When I started school at ECPI, I wasn’t sure what I wanted to do after graduation. All I knew is I wanted to graduate and get a career fast. This what up until I had an interview with a wonderful, young lady named Katrina. A simple woman who loves traveling, boating, and gardening, but behind the simple things in life, Katrina has a very complex career as a Business Manager at Butterfoss and Burton Orthodontics. Katrina has been working at Butterfoss and Burton since 1990. When she started, she had a simple receptionist job, her title was clinical assistant. Her duties included answering and making phone calls, making appointments, and checking patients in and out. In 2006, the business manager in the office was retiring, giving Katrina …show more content…
All staff meets briefly to make everyone aware of how many patients are booked; how many appointments are confirmed; and how many appointments are available. Staff is also informed of who will be out, who will be late, and what things need to be done if time permits, so that priorities for the day may be established.” (Schuman, August 2015) Recently, the business has opened a third location. These locations are Grafton, Hampton, and Gloucester, all in Virginia. Katrina has had her hands full since the third location opened. She travels between locations all week, sometimes all three in one day. When there is more paperwork then office work, Katrina is able to work from home every once in awhile, which she loves. Katrina forcefully stated, “You really need to have great self-discipline in order to work from home. You think you can get it done when you can, but you can’t. You get up just like a normal workday, and set up like you are in the office.” Katrina never thought when she was younger she would have a career as a Business Manager. When she graduated high school in Florida, she wanted to be a Registered Nurse, like her mother. She even graduated college with her Associate’s in Nursing. She was a nurse for a few years. While nursing, she met her husband, whom was a military man. After she was married the couple moved to Virginia, where she
Everyone in the office has known set guideline of what their daily tasks that they are to complete. I think this is attributed to such the calm mood in the office. There are times that things can get hectic and, usually during our morning meetings, but after that the mood dissolve and disappear. There is a front desk as you walk in the front door, since I have started at the agency there is no one there. For the most part there is no need for a receptionist. None of our clients physically come into our offices. We go to them, in the comfort of their home. This is because our clients are our clients because of terminal or chronically ill patients. We are there to provide a comfortable life. With there being so many workers in and out of the office, whoever is working from the office, becomes the receptionist. I’m defining the Receptionist role as answering the phone. Our phones ring constantly. When our patients have questions, are concerns, it is the quickest way to get a hold of us. While each of the workers who visit the patients has a cell the office is also another way of contacting us. It is fundamentally important that our patients and patient’s families can always get in contact with us. We as a company are literally a phone call away and when patients need us, we are there as soon as possible. Communication in the office is completed in several different ways. There are emails, face to face contact, and phone
She had worked for American Health Network as a Patient Service Representative. She would answer questions, verify insurance coverage, and process patient’s information. She left this role, when she moved to Indianapolis.
The biggest distractions as an acute care leader that impacts my work are numerous administrative meetings; they tend to take up most of my daily schedule leaving me with little time to talk to the patients. To alleviate this challenge I have allocated time on my daily calendar to participate in bedside inter-disciplinary and leader rounding on the unit with the team to discuss patient plan of care with other healthcare teams, patient and family. This time allocation enables me to have designated time dedicated to making sure the patient receives my professional presence that supports
Moreover, the office visit length will be shortened due to the high demand of customers making it harder to provide good quality of care to patients as well . On the other hand, from the physician point of view it is predictable that doctors will change practice patterns from private offices to hospital services because the facilities pay salaries with less expectations in the number of patients seen per day. Furthermore, due to the elevated number of patients, time left for clinical documentation and record keeping will be nulle.
Your typical work day will begin with an informational meeting so the nurses and doctors can receive their daily reports; this occurs twenty
children, causing Katrina to shoulder most of the costs for their shared house. Katrina’s personal choices
During the second week, I had the opportunity to accompany Mr. Price to meetings that he had with the managers of the nurses and schedulers. During those meetings, the managers discussed the ideal approach of how to accommodate patients who call the schedulers to acquire appointments for urgent medical concerns. There seemed to be a problem with patients taking up appointment slots when they do not have a true need to be assessed by their doctor. It was ultimately concluded that the schedulers would coordinate communication between the patient and the registered nurse. The nurse would then triage the patient’s concerns over the phone and provide medical guidance,
In the New Orleans, Louisiana has been through many challenges due to recovery period since Katrina in 2005. During this period the healthcare industry has struggled to getback on track due to the limitation of competitive options. Dionne worked for Charity Hospital, which was one of the only working
Another way to alleviate the overcrowded schedule is by making patient appointments for every other time slot. If a patient calls in for an
Thus, the amount of money she earns is significantly less than what an individual with a degree might earn. After choosing to leave her husband due to his drug addiction, Katrina was faced with the sole burden of providing for their three children. With bills including: rent, car payments, insurance, child care, groceries, gas, and more, Katrina has to carefully choose when to pay for what in an effort to conserve as much money as she can. On top of her many bills, Katrina, after not
“Working in a Hospital everyday is a new situation, so it keeps you on your feet.You don’t know what type of patient you may come across everyday.You interact with patients daily and give them their medication a certain time according to the medication. Other tasks involve you giving the patient's chart to the doctors. Sometimes when I go with the doctors on their rounds, i have the opportunity to counsel the patients about recommended course of
I am writing in regards to Latosha Griffin and the work she is completing for our company in Rochester, MN. Latosha works for our company, PeopleReady, which is an Industrial Staffing Company whose mission statement is to connect people with work.
A.V.’s typically starts her day with checking her emails and telephone messages. Day begins with adding the add-on patients to her schedule for that day. She
Today was a very busy day filled with meetings. I started by attending a bed unit meeting. After the meeting I attended a nurse huddle meeting. Later I attended a staff huddle meeting where I recorded minutes. Afterwards I attended a unit floor meeting.
I successfully manage all timekeeping for my staff, as well as ensuring they have a clear understanding of the Institution and Access Operations expectations for time and attendance. I have created a new patient access checklist to assist with orientation of new team members within the center. To enhance our patients’ experience monthly call monitoring is performed and feedback is given to staff. In identifying customer service areas needed for improvement, staff has been successful with improving contacting patients within four hours, reduce the call abandonment rate, and increase the number of patients given same day/next day appointments. My plan for the upcoming year is to become a better leader by focusing on being better organized and prepared, improve on meeting deadlines and communication. To enhance the collaborative partnership with clinical teams and ensure the ongoing success of Ambulatory Access Operations. I will continue to handle changes and support my staff and