principles of communication in adult social care setting

Pitch – the pitch of your voice can change the makeup of a sentence, it can make a questions sound different and not have the same meaning behind it. You need to keep things clear for the resident and speak to them in a way that you would like to be spoken to.

The way these skills are used changes from care setting to care setting but the same general rules and the way they affect the client are still the same. To build a professional relationship with a client or care user a care worker uses these skills to create a comfortable atmosphere and to show the client that he/she is interested in what that client has to say. This allows the client to feel comfortable with the carer meaning that the client will talk to the care worker, feel confident, relaxed and valued as a person. It is important to treat everyone as an individual not as a group, this is because not everyone needs or wants the same attention, it is important not to stereotype. This is when a person has a fixed way of thinking involving generalisations and the expectations about a certain group of people or issues.

One of the reasons people communicate is to understand each other. Understanding is a big part of communication as you have to understand what people problems may be, but also to take on board their views and opinions on the situation to be in a position to hopefully sort out their underlying problems.

An Interpretation Service will sit with you during the conversation and translate into another language.

Communication is everywhere. We, as interactive human beings, spend the majority of our time corresponding with others to satisfy our physical, identity, social, and practical needs (Adler, Rodman, & Sevigny, 2011). Often, this is consciously done; we search our minds for the accurate linguistic means to express our experiences, and use them to communicate with those around us. However, communication is not as straightforward and effortless as we may believe. It is, in fact, often unintentional, with 65% of it occurring as a result of non-verbal cues (Matsumoto, Shibata, Seiji, Mori, & Shioe, 2010). As mentioned by Marta Dynel (2011) in a study done on nonverbal communication, “Non verbal signs and signals ... are prevalent practically in

Regardless of the chosen specialism a therapist decides to go into, we will always come into contact with those whom may have some kind of speech impediment or cannot speak English or are blind and cannot read. For those we must have an alternative way of communication so as all can be treated to the same standard and can understand all requirements, restrictions, advice given and costs, language line can be good for this or requesting the client brings long a

• Some clients may speak a different language or use sign language, this will be difficult for me to deal with because they might find it offensive if I ask them to speak in English or write down what they are trying to tell me.

1.2 - Explain how effective communication affects all aspects of working in adult social care

In the case of a foreign language being spoken, the help of a translator or interpretation service can assist.

It is also ensured that the information cannot be accessed and read by those who do not need to be involved. Furthermore, confidentiality is considered as important as is means that the worker will gain support and trust by the person who has given them the information. Also it is important because people may not feel valued and may lack in self-esteem if their private information were to be shared with others. Also, it is important to keep the information safe because it could mean the clients safety could be put at risk if the information becomes public knowledge.

An individual’s background can influence their communication methods in many ways. Such as the way someone has been brought up, their different values in life, their relationships with family members. These can all be a factor to how they communicate with others. These factors can effect communication because if their relationships have been quite hard and they do not see their own families much, the individual will find it difficult to trust and open up to the care managers at the nursing home. This will make it hard for the care managers to get to know the real them and it will be difficult to recognize any problems that appear. Also it depends what the individual’s medical history is. They could be on a type of medication which effects there communication. They could suffer from having dementia or a stroke, there for this can effort your communication massively. With all three factors you might have to use simple sentences or even using picture cards as the individual might find it easier to understand what you’re

1.1 People communicate for many different reasons, it is mainly for understanding what is going on around them and to know what needs to be done. To be able to express their feeling's and say what they need and want. For reassurance when they are not sure of something. And to ask question's when needed, To socialize and get to know other people and the thing's they like, dis-like and their background history.

Verbal communication is one of the main ways people interact with their surroundings. The language they utilize reflects back on themselves informing others what type of person

A working relationship is different to a personal relationship as in a working relationship there are specific rules and guidelines which are to be adhered to at all times. There are no emotional attachments.Different working relationships in social care settings can vary from housekeeping through to general manger. The housekeeping staff interact with the residents minimally but interact greatly with the carers. The carers interact greatly with the residents but infrequently with the laundry team. The senior would interact frequently with the unit Nurse but infrequently with the unit manager.It is important to adhere to the agreed scope of the job role as there are plans set out for each individual person according to their abilities, religion,

The residents I communicate with are vulnerable elderly, and there are a few people with dementia. Interacting with them on a day to day basis, I know how is best to communicate with each resident as each person communicates differently. Residents with dementia need a lot of prompting when communicating and clear slow language must be used calmly to avoid any confusion or upset. Some residents I need to speak louder too and others may need visual prompts such as gestures or written communication.