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1. Define total customer service and satisfaction
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- QUESTION 56 For a customer to satisfy a need, he or she will need to search for information about how to satisfy that need. Which of the following is NOT true about the information search process? a. The customer begins by searching his or her memory for information or experiences to satisfy the need. b. If the customer does not have then information, he or she will search externally, and family and friends will be a reliable source. c. The information search generally begins with the general and narrows as the customer refines the search. d. With the growth in information available on-line, the information search step in the model will be eliminated and the model changed. QUESTION 57 Which element would be categorized in the macro-environment for managers at Ben & Jerry’s? a. Ingredients b. Flavors c. Prices d. Cultural beliefs95. Second step in problem solving process is to a. practicing the solution b. organizing the data c. design a solution d. define a problem97. First step in process of problem solving is to a. design a solution b. define a problem c. practicing the solution d. organizing the data
- 14. An organization has adopted a strategic goal to improve its customer service by 15% in five years. Which operational strategy should be used to accomplish this goal? A.Replace underperforming members of the customer service team B.Instruct customer service managers to build a fun environment for the customer service employees C.Develop a training program for all customer service employees D.Use social media to highlight an individual member of the customer service team each month23 The majority of respondents to a customer satisfaction survey given by an eyeglass store say that, although they like the selection of eyeglasses and the price, the wait for service is too long and the staff seems rude to customers. The eyeglass store’s next step will most likely be to _____. contact the respondents and talk with them individually keep things as they are since customers are happy with the product and price figure out a way to get customer wait time decreased meet with staff to talk about the surveySituation: One other significant problem plagued the engineering departments at TRP. Because ofpast salary increase practices, there is now a high salary gap between the engineermanagement levels and the engineering designers. For the same long working hours, thoseworking in the operational levels (e.g., payroll, accounting, HR) made almost 15 times less thanthe engineering designers. These same operational level employees also made 25 times lessthan the engineering management groups. Alternative Courses of Action for payment gap between workers with the same working hours: ? Pros: ? Cons: ?
- Question 4: An HR director is analyzing reports from the past and the present to understand future staffing. Which model is being used by the HR director?a. Judgmental forecastsb. Simple linear regressionc. Multiple linear regressiond. Turnover analysisTheory Application Lab 6: Social Marketing Theory Instruction: Physical activity is shown to be associated with a number of positive outcomes in college students, including better productivity, mental wellbeing, and better sleep quality. However, recent research indicates that since the COVID pandemic, there has been a reduction of physical activity in college students.[1] The Health and Exercise Department would like to develop, implement, and evaluate an intervention program to promote physical activity among students. Your is tasks to create a comprehensive intervention plan using the Social Marketing Theory. Create the intervention and describe below the intervention components under each step. Important: Make sure you follow the five steps (and sub-steps) as described in the Social Marketing Theory. Don’t forget the Social Marketing Mix. PLEASE PROVIDE AN EXPLANATION FOR HOW TO COMPLETE EACH STEP AND EXAMPLE Planning Message and Material Development Pretesting…1. A 100-year-old manufacturing firm has had an excellent reputation for high-quality products, with all sales to the private sector. Recently, the firm expanded sales to the government’s defense department, and high profits rapidly declined. Historically, (1) personnel practices have been popular with employees—flexible work schedules and limited supervision (resulting in high morale), and (2) security in warehouses and production has been limited (yet minuscule pilferage occurred). In analyzing why profits have declined, which of these risks would be of least concern? Group of answer choices None of the choices A younger workforce will likely be less educated and trainable. The past lack of locks, fences, and barriers to the firm’s plant will risk more theft of expensive defense-related inventories, and may violate defense security regulations. A very loyal workforce is being replaced by a younger workforce with less loyalty and more likelihood of abusing attendance…
- Suggested scenario for the question: Your company, a Real Estate agency (SUNNYHOMES) with 3 existing offices in the Costa and 1new opening in the forecast, is struggling with its existing sales and sales staff and, as a result, the competition is gaining market share atyour expense. You, as a Sales Director assistant, after a face-to-face meeting with your Director, gather the following information regarding the current sales situation: The company is struggling with the low income of the business in the coast of Spain (Costa del Sol, Spain) The company has 3 offices (Marbella, Puerto Banús and Estepona) with 1 sales director per office plus at least 6 salespeople per office (3 for asset acquisition and 3 for sales) plus a secretary. The new marketing manager is generating leads but the salespeople at the offices are not managing the leads correctly The staff is always complaining about the low quality of the leads provided by the Marketing department The staff is struggling to handle…Which of the following would not normally operate as a service business? a.pet groomer b.lawn care company c.grocer d.styling salonApplied Linear Algebra System of Equations Matrices Q1: See the attached image for full question and answer the question. Explanation: It's applied linear algebra question. Create equations for every piece of information given in the question(there are 4 equations) then solve it by using gaussian elimination method. Q2: Calculate the value of “a” for which the system has no solution, exactly one solution or infinitely many solutions. x+2y-3z=4 3x-y+5z=2 4x+y+2z=a+2 Q3: Select 3 different digits from these numbers (126789). Use only these numbers as coefficient and create a matrix of 5x5 (with all coefficient non zero) that has rank 3. Also, explain why the rank is equal to 3.