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In case the sales associate is helping one customer in purchasing a product or service and suddenly another customer arrives then then the sales associate can take the following actions:
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- The term “sales representative” covers a broad range of positions. A ________ is an individual whose major task is the delivery of a product. Select one: a. demand creator b. order taker c. missionary d. technician e. delivererIf you are the sales executive of Marks & Spencer Shop in Muscat, what do you think will be the best option if a customer comes into your shop and is confused about what products to choose from? a. Ask the customer to leave the shop b. Just look at her while she goes around the shop c. Call the police on the customer d. Assist on product selectionA customer is dissatisfied because the sales executive has not been able to coordinate with other departments to complete the purchase order. Do you think it is the responsibility of the sales people to interact with other departments and act as a one stop solution? What activities sales executive should coordinate on their cross functional linkages.
- Among business products, copiers would be best considered which type of support product? Multiple Choice installations accessory equipment supplies industrial services raw materialsMultiple customer service representatives come to you to relay information about a recurring customer complain regarding a product defect. What actions do you take and why?Mateschitz has decided to form a sales department for red bull. Assume that you have been appointed by the consultant to design a sales force for red bull write a report outlining the content of the scales force design
- A customer asked the salesperson, “How do you intend to solve my problem?” The salesperson told the customer his approach and provided a timeline on when each step would be completed. When asked for the sale, the customer said, “Oh, I’ll just do it myself.” Now that she had the process spelled out for her, she felt that she no longer needed the salesperson. Was her behavior appropriate? Why or why not? Whether appropriate or not, how can salespeople avoid such situations and close or obtain a commitment from the customer?Create a diagram depicting how an order is place and fulfilled in a sales organization using Information Systems. This diagram should show the process and business functional areas as well as the flow of information. Explain diagram. Note No PlagiarismYou are an entrepreneur and you want to start a new venture by offering luxury items such as expensive leather bags for female customers. Your customers will be an essential part of the process and you will take their inputs before designing products. You believe this strategy will help you to stand out in the market as ‘you aim to produce what your customers desire’. Now as the business owner if you are asked to choose a process for manufacturing the products, which process would you choose and why?
- It’s Friday night and your family car has just broken down. You promised your wife that you would take her to her high school reunion about 200 miles away this weekend. The company car assigned to you as a sales manager is parked in the company parking lot, so you’re considering using it for the high school reunion trip. No one at work will know that you used the company car for pleasure since you often pick the car up early on Monday mornings in case you have to accompany any of your salespeople to make sales calls?How do sales department makes a valuable contribution to achieve the objective of an organization with example?A retail chain is experiencing a decline in sales and profitability due to increased competition and changing customer preferences. The company has decided to implement a cost-cutting program to improve its financial performance. You have been hired as a consultant to help the company identify areas where cost-cutting can be achieved without compromising the quality of products and services. Which of the following strategies would be most effective for the retail chain to cut costs without compromising the quality of products and services? Reduce staff salaries and benefits Improve supply chain management and logistics to reduce costs Decrease the quality of products and services Cut back on marketing and advertising expenses