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- A department could generate an additional $520,000 in billable revenue each year if they could lower their rate of ‘no-show’ patient appointments by 12%. The average PT has an average of 6.5 visits per day, and works 210 days per year. There are 5 PT’s on staff. Their current ‘no-show’ rate is 0.8 patients per day. What is the new target for the ‘no-show’ rate?Fantasy Park has two service desks, one at each entrance of the park. Customers arrive at each service desk at an average of one every six minutes. The service rate at each service desk is four minutes per customer.Consider the baggage check-in process of a small airline. Check-in data indicate thatfrom 9 a.m. to 10 a.m., 240 passengers checked in. Moreover, based on counting thenumber of passengers waiting in line, airport management found that the average number of passengers waiting for check-in was 30. How long did the average passenger haveto wait in line?
- Customers' level of satisfaction with a service derives from the perceived value of the service at the point in time of access. Therefore customer satisfaction is not directly related to Select one: a. the timeliness of the service b. their perception of the service performance c. their expectations regarding service d. the qualification of the service staff Which of the following situations will tend to increase customer dissatisfaction with waiting in line the most? Select one: a. The physical location of an operation b. Bright lights in the banking hall c. Large numbers of customers d. Idle workers in the view of customers оо O O O O O OIn the ticket counter, customer arrivers in the queue according to Poisson process with 15/hour mean rate. The total time taken to serve a customer has an exponential distribution with 150 seconds of mean. What is the average waiting time of a customer (both in Queue and System)? ✓ Queue - 225 Sec, System - 125 Sec Queue - 125 Sec, System - 225 Sec Queue - 250 Sec, System - 325 Sec Queue - 250 Sec, System - 400 Sec1. A single cashier handles customers that arrive at a bakery. About 34.8 customers come into the bakery per hour. It takes 73 seconds to serve each customer (standard time). 2. What is the utilization of the cashier?What is the probability there are no customers in line or at the cashier? 3. What is the probability there are less than 2 customers waiting? Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Answer completely. You will get up vote for sure.
- Patients take a drug for severe acne for 6 months and there are 150,000 new patientseach month. How many patients are taking this drug on average at any given time?An airline is planning to open a satellite ticket desk in a new shopping plaza, staffed byone ticket agent. It is estimated that requests for tickets and information will average15 per hour, and requests will have a Poisson distribution. Service time is assumed to be exponentially distributed. Previous experience with similar satellite operations suggeststhat mean service time should average about three minutes per request. Determine each ofthe following:a. System utilizationb. Percentage of time the server (agent) will be idlec. The expected number of customers waiting to be servedd. The average time customers will spend in the systeme. The probability of zero customers in the system and the probability of four customersin the systemHow many years (t) can we expect to do business with a customer? Thetotal number of years is denoted by T.
- Please do not give solution in image formate thanku. λ= 4 customers per hour; μ = 5 customers per hour; M= 1 An average of 20 customers arrive at a service center each hour. There are two servers on duty, and each can process 12 customers per hour. a) What is the system utilization? b) What is the average waiting time for customers who actually have to wait? c) What is the average time customers wait in line for service?38) Daisy's Shop Daisy runs a shop where she is able to serve an average of 9 customers per hour. An average of 5 customers per hour arrive at her shop. What is the average number of customers at the shop (either waiting in line or being served)? Group of answer choices a) 1.8 b) 2.67 c) 1.25 d) 0.56 e) 0.69 f) 3.00A new customer walks into SLC Barber Shop every 60 minutes on average, with a standard deviation of the inter arrival times being 60 minutes. At SLC Barber Shop, the average service time is 30 minutes, with astandard deviation of service times being 45 minutes. What is the average amount of time a customer spends in the process (in minutes) including the waiting time and the service time?