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- 3a. Even when he started his first job, Dewayne was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Dewayne probably has a. a. low need for achievement. b. high need for atten tion. c. high need for achievement. d. high need for power. e. high need for affiliation.If a manager views employees as being creative and seeking responsibility, what management concept best describes this thinking? 1-Job enrichment 2-Equity theory 3-Theory Y 4-Expectancy theoryWhich of the following is a major concern of managers (as opposed to leaders)? a. maintaining the status quo b. inspiring and motivating others c. taking a long-term view d. promoting change e. organizational improvements
- 1. If your self-concept is positive and strong: A. You will draw others toward you B. You will not worry about how others view your actions C. You will reflect confidence D. All of these E. None of these 2. Influences that may affect workplace relationships can include: A. Society B. Religious groups C. Family and friends D. All of these E. None of these 3. Outside influences: A. Frequently influence your performance at work B. Always influence your performance at work C. Sometimes influence your performance at work D. Never influence your performance at workWorking Hard at Being Fair City Mortgage is a medium-size mortgage company that employs about 25 people. Jenny Hernandez, who has been with the company for 10 years, is the production manager who oversees its day-to-day operations. Reporting to Jenny are loan originators (salespeople), closing officers, mortgage underwriters, and processing and shipping personnel. Jenny is proud of the company and feels as if she has contributed substantially to its steady growth and expansion. The climate at City Mortgage is very positive. People like to come to work because the office environment is comfortable. They respect each other at the company and show tolerance for those who are different from themselves. Whereas at many mortgage companies it is common for resentments to build between people who earn different incomes, this is not the case at City Mortgage. Jenny’s leadership has been instrumental in shaping the success of City Mortgage. Her philosophy stresses listening to employees and then…1. The leadership model that is associated with specific behaviors is Select one: a. Trait b. LPC theory c. Contingency model d. None of the above 2. Job satisfaction refers to the strength of an employee's involvement in and identification with the organization Select one: a. TRUE b. FALSE
- Is 360-degree multi-rater feedback better than a boss-based assessment? As a manager, would you elect to use 360? 5. Do you agree with the statement, "Don't criticize"? Do managers tend to give criticism or coaching feedback? How can managers improve? 6. Women and minorities are less likely to have mentors, so should they get mentors? Will you seek out career mentors?State whether each of the following statements is TRUE or FALSE. and explain Role ambiguity is related to higher emotional exhaustion, more thoughts of leaving an organisation, and lowered job attitudes and performance. Individual objectives within the overall framework of the group are not important, and therefore managers should not focus on trying to achieve them as opposed to group objectives. Designing jobs to increase employee’s motivating potential, empowerment, setting goals, evaluating performance using performance appraisals, and tying employee pay to individual, group, or organisational performance using incentive systems are methods through which motivation theories are put into action. Job satisfaction is not related to the general attitude towards the job. A person having a high level of satisfaction can display a negative…When it comes to managing people, managers must be able to create an environment that encourages employee engagement. Based on the course reading as well as your own experiences, identify the areas that a manager must address with employees that will help facilitate and strengthen engagement with their work. For this, you can assume that the employees are already paid fairly and have the appropriate benefits package in place (in other words, pay and benefits are not issues or barriers to increasing employee engagement).
- Which of these strategies makes most sense if one assumes that all conflict is bad? a. Avoidance b. Compromise c. Forcing a solution d. Resolving According to the Myers-Briggs Type Indicator, a person who is structured, scheduled, ordered, planned, and controlled is a(n) a. extrovert b. feeler c. perceiver d. judger To control your use of time, you must be able to say no when appropriate to people who approach you with new tasks. Which of the following tips is most appropriate for situations where one is unable to say no? a. Ask the person not to bother you as you are busy b. Go according to your supervisor or colleague’s timetable c. Remind the person that he or she must learn to manage time properly d. Put a time limit on your participationManagers hope they'll never have to deal with employee drug abuse in operating a hotel, but the fact is that it does happen. In this case, Amber, an administrative assistant started out well, but began to adopt strange and inconsistent behavior. Her work was maintained pretty well, but she began arriving late and calling in sick often, especially right around the time she got paid. She began borrowing and failing to repay money, and then started showing a short temper on the phone with customers. After being found in the ladies room sniffing white powder, she was confronted about a cocaine problem, and reacted by quitting immediately, leaving a hole in the organization for months before a replacement could be found and replaced. Experts believe the employer's actions were wrong, waiting too long to confront Amber, and focusing on accusations instead of criticizing behavior directly related to work, such as lateness and rudeness to clients. They also point out that Amber should have…Managers hope they'll never have to deal with employee drug abuse in operating a hotel, but the fact is that it does happen. In this case, Amber, an administrative assistant started out well, but began to adopt strange and inconsistent behavior. Her work was maintained pretty well, but she began arriving late and calling in sick often, especially right around the time she got paid. She began borrowing and failing to repay money, and then started showing a short temper on the phone with customers. After being found in the ladies room sniffing white powder, she was confronted about a cocaine problem, and reacted by quitting immediately, leaving a hole in the organization for months before a replacement could be found and replaced. Experts believe the employer's actions were wrong, waiting too long to confront Amber, and focusing on accusations instead of criticizing behavior directly related to work, such as lateness and rudeness to clients. They also point out that Amber should have…