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- need only answer Question 40 Question text Which item must be excluded in a warning letter? a. Action plan b. Required behavioral change c. Performance problem d. Firm's merchandises Question 41 Question text Which incident is an incorrect example of workplace violence? a. One employee pushing another after a dispute b. A contractor threatening to smash vehicle windows c. A park worker getting wounded by a knife while cutting grass d. Customer shouting or swearing at an attendant regarding the refund policyWhich is NOT true regarding differences between goods and services? Question 20Answer A. Services tend to have a more inconsistent product definition than goods. B. Services are generally produced and consumed simultaneously; tangible goods are not. C. Services tend to be more knowledge-based than goods. D. Goods tend to have higher customer interaction than services. E. Reselling is unusual in services; goods often have some residual value.Which of the following is not true? Question 6 options: 1) Climate involves statistics (e.g., long-term averages) but weather considers conditions at a particular time and place (e.g., one week of this summer). 2) The current weather at a location can be characterized by a single measurement, but climate requires many years of measurements (typically around 30) to characterize. 3) Both weather and climate can vary regionally (e.g., from one side of a mountain range to another). 4) Climate only refers to temperatures, but weather also includes other factors like wind, rain, and snow.
- Question Directions: Read each statement carefully. In a separate sheet of paper, write TRUE if the statement is correct and FALSE if the statement does not fit the description 1. A customer is a person or organization that transacts with a business person or business organization to buy goods or services for monetary or other valuable considerations. 2. Customer Relationship Management can take on many forms-salespersons assistance, product delivery, technical advice, help desks, or other means. 3. Companies can best manage customer service quality by establishing service objectives with specific and measurable targets. 4. Customer service is a process of managing an organization's interactions with current and future customers. 5. By Knowing the value or worth of its customers, a company can focus its resources in attracting and keeping the "right" type of customers. 6. The customers are the lifeblood of any business. 7. The business is the one responsible for sealing the deal…QUESTION 5Social networking is a term given to sites and applications that facilitate online social interactions that typically focus on sharing information with other users referred to as “friends”. There are a number of moral values that these sites call into question. There are privacy issues that abound in the use of social media. Discuss the FOUR (4) policies that a user ofsocial media should follow to ensure proper ethical concern for other’s privacyQuestion 2Bryan has been working for Habib Jewels for almost 12 years. He is well known for hisskills in precision cutting of diamonds. The Company recognize his skills and expertise.However, Bryan is reluctant to share his knowledge and skills in cutting diamonds to hisjuniors.(a) Explain Bryan’s behaviour in terms of sources of power. Thank you for your afford.
- QUESTION 14 Requiring employees to wear safety glasses is an example of a A. procedure. B. policy. C. rule. D. strategy.Question 8: Which of the following is correct? Group of answer choices A) Janis identified 8 symptoms about groupthink, which can be grouped into 3 major categories: having a highly cohesive group, closed-mindedness, and pressures towards uniformity. B) Janis identified 8 symptoms about groupthink, which can be grouped into 3 major categories: having a highly cohesive group, closed-mindedness, and pressures towards dissent. C) Janis identified 8 symptoms about groupthink, which can be grouped into 3 major categories: having a poorly cohesive group, closed-mindedness, and pressures towards quitting. D) Janis identified 8 symptoms about groupthink, which can be grouped into 3 major categories: having a highly cohesive group, open-mindedness, and pressures towards uniformity.Question FACTS: Noel is a computer programmer at Jonadel Corporation. He was delighted to know that part of the company’s athletic program is a mixed doubles tennis tournament to be held at the corporate tennis court. Grace, who works in the same department, used to play with Noel on many occasions and the two would like to compete in the tournament. They feel that there is a great chance to win the annual tennis competition. There is a growing interest among employees who are tennis players in the corporation as it develops more productivity at work. The management themselves are all tennis enthusiasts. The tournament is scheduled on Friday afternoon and management declared this as a “tennis holiday”. It is a day of fun and workers can cheer for their respective teams. Management supported the program with free snacks and fun fairs to make the occasion memorable. It was a four – consecutive Friday’s tournament. Noel and Grace advance to the final round. They were leading in the third…
- A boutique hotel chain employs 200 persons in each hotel. They want to hire a front desk person to check-in guests. If the candidate is a person who is the most qualified and disabled, what should the hotel GM do? Question 8 options: a) Hire the person and make workplace accommodations. b) Not hire the person because one of the qualifications is that the person can communicate with the guest. c) Offer them an alternative position. d) Hire the person, review their performance within 2 weeks, and document compliance with the job requirements.Question B2: Amir is an entrepreneur who enjoys being his own boss running his fast food café, but his business is not very profitable. He sees other fast food franchises such as McDonalds, KFC and Papa John’s Pizza who are more successful. He thinks he might buy a franchise but is not sure how they operate. Amir knows that an aspect of your course is Business Studies and has asked you for more information. a) Explain how a Franchise works. b) Advise and recommend whether or not Amir should close down his café and become a franchisee for one of the big franchise companies. You must give arguments for and against becoming a franchisee, and clearly recommend whether or not you believe Amir should become a franchisee. You must justify all points/arguments raisedQuestion 14 In making a decision on how to act, the Institute of Business Ethics recommends three tests. What are they? A) Transparency, Effect and Honesty B) Honesty, Integrity and Transparency C transparency, Effect and Fairness D Traceability, Effect and Fairness
