In a multiple-channel system, what is the rationale for having customers wait in a single line, asis now being done in many banks and post offices, rather than multiple lines? (Hint: The averagewaiting time is unaffected.)

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
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In a multiple-channel system, what is the rationale for having customers wait in a single line, as
is now being done in many banks and post offices, rather than multiple lines? (Hint: The average
waiting time is unaffected.)

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