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Make a conversation on how to respond effectively and appropriately to each scenario. Scenarios 1) A guest calls and asks to speak to a manager. She wants to complain. She is a strict vegetarian. She crdered the vegetable lasagna from room service, but when she took a bite of it, there was meat in it. She tells you that when she made the order, she had asked room service if there was any meat in the lasagna, and they told her no. 2) A guest calls you at the front desk. She is very annoyed. She tells you that she has been sick and can't have the air conditioning on. She always turns it off, but the room attendant turns it back on when she cleans the room. The guest says that she left a note for the rocm attendant asking her to leave the air condition off, but when the guest got back to her room tonight, the air conditioning was on again. 3) A guest calls the front desk to complain. He tells you that he called yesterday to ask for a room change because his cable wasn't working. He was told someone would fix it yesterday. No one came. and the cable is still not working today.

Make a conversation on how to respond effectively and appropriately to each scenario. Scenarios 1) A guest calls and asks to speak to a manager. She wants to complain. She is a strict vegetarian. She crdered the vegetable lasagna from room service, but when she took a bite of it, there was meat in it. She tells you that when she made the order, she had asked room service if there was any meat in the lasagna, and they told her no. 2) A guest calls you at the front desk. She is very annoyed. She tells you that she has been sick and can't have the air conditioning on. She always turns it off, but the room attendant turns it back on when she cleans the room. The guest says that she left a note for the rocm attendant asking her to leave the air condition off, but when the guest got back to her room tonight, the air conditioning was on again. 3) A guest calls the front desk to complain. He tells you that he called yesterday to ask for a room change because his cable wasn't working. He was told someone would fix it yesterday. No one came. and the cable is still not working today.

Management, Loose-Leaf Version
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter10: Designing Organization Structure
Section: Chapter Questions
Problem 3ED
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L Make a conversation on how to respond effectively and appropriately to each scenario. Scenarios 1) A guest calls and asks to speak to a manager. She wants to complain. She is a strict vegetarian. She crdered the vegetable lasagna from room service, but when she took a bite of it, there was meat in it. She tells you that when she made the crder, she had asked room service if there was any meat in the lasagna, and they told her no. 2) A guest calls you at the front desk. She is very annoyed. She tells you that she has been sick and can't have the air conditioning on. She always turns it off. but the room attendant turns it back on when she cleans the room. The guest says that she left a note for the room attendant asking her to leave the air condition off, but when the guest got back to her room tonight, the air conditioning was on again. 3) A guest calls the front desk to complain. He tells you that he called yesterday to ask for a room change because his cable wasn't working. He was told someone would fix it yesterday. No one came. and the cable is still not working today.
Transcribed Image Text:L Make a conversation on how to respond effectively and appropriately to each scenario. Scenarios 1) A guest calls and asks to speak to a manager. She wants to complain. She is a strict vegetarian. She crdered the vegetable lasagna from room service, but when she took a bite of it, there was meat in it. She tells you that when she made the crder, she had asked room service if there was any meat in the lasagna, and they told her no. 2) A guest calls you at the front desk. She is very annoyed. She tells you that she has been sick and can't have the air conditioning on. She always turns it off. but the room attendant turns it back on when she cleans the room. The guest says that she left a note for the room attendant asking her to leave the air condition off, but when the guest got back to her room tonight, the air conditioning was on again. 3) A guest calls the front desk to complain. He tells you that he called yesterday to ask for a room change because his cable wasn't working. He was told someone would fix it yesterday. No one came. and the cable is still not working today.
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