Nike has optimal

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Nike has perfected the art of delivering
optimal customer experience beyond its
assorted product offerings. Through the
Nike+ Run Club app, customers have access
to tools that help them run and train better.
Users can set custom weekly or monthly
challenges and engage other community
members to attain their goals. Such an
experience allows them to interact with
Nike's products and discounts continually.
Nike promotion is considered a
marketing variable. *
Controllable
Uncontrollable
Part of customer groups
O Environmental factor
Transcribed Image Text:Nike has perfected the art of delivering optimal customer experience beyond its assorted product offerings. Through the Nike+ Run Club app, customers have access to tools that help them run and train better. Users can set custom weekly or monthly challenges and engage other community members to attain their goals. Such an experience allows them to interact with Nike's products and discounts continually. Nike promotion is considered a marketing variable. * Controllable Uncontrollable Part of customer groups O Environmental factor
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